If you are new to the Sky phone system, you are in the right place! The information in this article will help you learn how to use and manage a wide range of phone-related features directly on your phone or in the web-based Sky Portal.
Go ahead and bookmark this page NOW … we can guarantee you’ll want quick access to these great resources when you need to learn more about a specific topic.
Now let’s get started.
New Users and Administrators
Day 1
To keep things simple, here are the top articles for you to get started today!
- Phone Setup and Log In - Learn how to setup, log in, and use your desk phone.
- Call Management - Learn more about placing, answering, and ending calls using the options that are available on your phone.
- Voicemail Management - Learn how to access and manage all aspects of your new voicemail system.
- Phone Profile Settings - Learn how to manage phone-related options online in the Sky Account Portal.
- Call Forwarding - Learn how to forward incoming calls to another phone number, such as your cell or home phone number.
Week 1
Feeling comfortable with your new phone system and features? Great! Here are a few other great features for you to check out:
- Password Management - Learn how to use, change, recover, and manage the passwords for your phone system.
- Sky Account Portal - Learn how to access and manage all features of your phone system online.
- Trust - Learn about system status, scheduled maintenance, and any outages or issues before contacting Support.
- Support Cases - Learn about the options (online, chat, phone) for reporting an issue via a "case" to Support.
Looking for more great information? We’ve got you covered with all of the information and instructions linked below. For each of these links, it is recommended that you right-click the link and select the option to open the link in a new tab (to avoid navigating away from this page). You can always use the Search Knowledge Base bar, which is located at the top of all of the Support site pages including this one, too.
Learning to Use Your Phone
Using Phone System Features
- Voicemail Management - Learn how to access and manage all aspects of your new voicemail system.
- Password Management - Learn how to use, change, recover, and manage the passwords for your phone system.
- Call Forwarding - Learn how to forward incoming calls to another phone number, such as your cell or home phone number.
- Call Screening - Learn how to screen incoming calls to your phone number and choose the desired actions.
- Speed Dials - Learn how to create and access speed dials on your phone or online in the Sky Account Portal.
- Phone Profile Settings - Learn how to manage phone-related options online in the Sky Account Portal.
- Personal Information - Learn how to update your personal contact information that is used by your phone system.
Accessing More Phone System Features Online
- Sky Account Portal - Learn how to access and manage features of your phone system online.
- Home Screen - Learn how to utilize features of the home page where all users land after logging into the Sky Account Portal.
- Voicemail Box - Learn how to access voicemails online in the Sky Account Portal.
- Call Log - Learn how to view details of your inbound and outbound calls online in the Sky Account Portal.
- Missed Calls - Learn how to view details of your unanswered calls online in the Sky Account Portal.
- Contact Management - Learn how to utilize directories and phonebooks in your phone system.
- Phone Assistant - Learn about our web-based application that provides phone control and call status monitoring.
Learning About Key Add-on Applications
- WebDialer - Learn about click-to-dial applications for the Internet Explorer and Chrome browsers.
- Softphone - Learn about the virtual phone application that installs on a computer and functions as a phone.
- Mobility - Learn about the mobility service that enables users to utilize their own mobile devices for both business and personal calls.
- Fax - Learn about the email-to-fax service that enables sending and receiving faxes via email.
- Scribe - Learn about the voicemail transcription service that transcribes voicemails into text and emails you the text and an audio file.
- Replay - Learn about the hosted call recording service that records phone calls for future playback or downloading.
- Conferencing - Learn about the on demand conferencing service that provides a dedicated conference number for participants to dial.
New Administrators (Authorized Contacts)
If you are an administrator, you can learn how to utilize and manage users, data, applications, billing, and other features of your new phone system.
Managing Your Phone System
- Authorized Contacts - Learn about the administrator "roles" that can be assigned to the users in your organization.
- Account Details - Learn how to utilize the account page where all Authorized Contacts land after logging into the Sky Account Portal.
- Emergency Registration - Learn to manage E911 emergency registration. By law, all customer phones must be registered with an accurate E911 location address.
- User Management - Learn about the options available to Authorized Contacts for managing users in your organization.
- Account Invoices - Learn how to access monthly invoices, make payments, review billing policies, etc.
- Business Intelligence Reports - Learn how to access and utilize reports that provide data for all users in your phone system.
- Call Flow Editor - Learn how to manage auto attendants and other call flow components that process incoming calls to your organization.
- Music on Hold - Learn about the options for having music play when callers are placed on hold in your phone system.
- Supported Phones and Devices - Learn about the phones and other devices that are supported in your phone system.
- Partner Access to Customer Account - Learn how to enable a referring partner or IT consultant to perform actions on behalf of your account.
Contacting Support
- Trust - Learn about system status, scheduled maintenance, and any outages or issues before contacting Support.
- Support - Learn how to resolve issues and request additions and changes to your phone system.
- Support Cases - Learn about the options (online, chat, phone) for reporting an issue via a "case" to Support.
