When users of the Sky phone system log into the web-accessible user interface known as the Sky Account Portal, they are taken to the Home screen by default. When Authorized Contacts log into the Sky Account Portal, they are taken to the Account Details screen by default. For users and Authorized Contacts, to access the Home screen, just click the Home menu heading located near the top of the interface.
The Home screen is divided into three panels that provide useful functionality as described below. If you want to learn more about the features available in the Contacts, Calls, and Settings sub-menus of the Home menu, see the Home (Users) section of the Sky Account Portal article.
NOTE: Although uncommon, if you have more than one phone profile assigned to you, make sure to select the desired phone number from the "Manage phone settings for" drop-down menu. This menu appears in the top-left corner of the Home screen when a user has multiple phone numbers in the Sky phone system.
Left Panel
The left panel provides access to your Missed Calls or Voicemail depending on which item is selected (as indicated by a bold orange underline below either Missed Calls or Voicemail). To select one, click the Missed Calls or Voicemail headings. The following provides an overview of these two features with links to more detailed information:
- Missed Calls - Enables users to review details about each missed call including date, time, caller's name, and caller's phone number, which can be clicked to return the call. If you click "More" at the bottom of the left panel, the Missed Calls screen opens. For more information, see the Missed Calls article.
- Voicemail - Enables users to review details about each voicemail including date, time, duration, caller's name (for a subset of calls), and caller's phone number, which can be clicked to return the call. Each voicemail also provides clickable icons including a speaker icon to listen to the voicemail and an envelope icon to open a voicemail "chain" dialog. If you click "More" at the bottom of the left panel, the Voicemail Box screen opens where you can access and manage voicemail messages. For more information, see the Voicemail Box article. For a more in-depth look at all aspects of voicemail, see the Voicemail Management article.
Center Panel
The center panel provides a Business Intelligence reporting dashboard for each user displaying graphics and statistics related to phone usage. You can use the right and left arrows below the chart located in the center of the screen to scroll to other available reports. While viewing a report, you can adjust the time frame by selecting Last 7 days (the default), MTD (month to date), QTD (quarter to date), or by clicking in the date fields to select a range of dates from the pop-up calendars. The following reports are available from the Home screen:
- Live Answer - Shows the percentage of inbound calls that you answered for the selected time frame. Note that calls that were abandoned before being answered and calls that were answered by a voicemail recording count against the Live Answer percentage. For more information, see the Live Answer article.
- Time on Phone - Shows the number of minutes that you were on the phone by day of the week for the selected time frame.
- Inbound/Outbound/Internal - Shows the percentage of your calls by inbound, outbound, and internal (within your organization) for the selected time frame.
- Inbound - Shows the number of your inbound calls for the selected time frame.
- Outbound - Shows the number of your outbound calls for the selected time frame.
- Total calls - Shows the number of your inbound, outbound, and internal calls for the selected time frame.
Right Panel
The right panel provides quick access to some popular features including the following:
- Call - Type in the desired phone number and click the Dial button to place a call.
- Line Buttons - Click the "Update" link to the right of Line Buttons to go directly to the Line Buttons tab of the Phone Settings screen to manage line buttons. For more information, see the Line Button Management article.
- Emergency Location - Click the "Update address" link below the current Emergency Location address to go directly to the Emergency Location tab of the Phone Settings screen to manage this important emergency address. For more information, see the "Emergency Location for Users" section of the Emergency Registration Locations article.
- Call Handling - Click the "Call Handling" link to go directly to the Call Routing tab of the Phone Settings screen. Note that the Call Handling interface enables you to manage your call forwarding and call screening settings directly from the Home screen as explained below:
- Do not disturb (ON / OFF) - When set to ON, Do Not Disturb (DND) mode is enabled which sends all incoming calls directly to the user's voicemail unless certain Call Forwarding options have been set. For more information, see the Do Not Disturb section of the Call Forwarding article.
- Call screening (ON / OFF) - Turns Call Screening ON or OFF when a call screening rule has already been created and enabled. Click the Edit link to go directly to the Call Routing tab where you can manage your call screening (and call forwarding) settings. For more information, see the Call Screening article.
NOTE: When call screening is set to ON, ALL call forwarding functionality is disabled (until call screening is set to OFF). The call forwarding settings listed below will not indicate that they are disabled, but call screening functionality will override these settings. - Always - Click the active setting (orange text) below, select the desired option from the drop-down menu (see the Note below), then click the checkmark to save. For help, see the Always section of the Call Forwarding article.
- If Call is Not Answered - Click the active setting (orange text) below and select the desired option from the drop-down menu (see the Note below), select the desired number of rings, then click the checkmark to save. For help, see the If Call is Not Answered After "X" Rings section of the Call Forwarding article.
- If Phone is Unplugged (FW / VM) - Click the active setting (orange text) below and select the desired option from the drop-down menu (see the Note below), then click the checkmark to save. For help, see the If Phone is Unplugged section of the Call Forwarding article.
NOTE: For the three settings listed above that enable selecting an option from a drop-down menu, when selecting the Forward the call to option, input the desired 10-digit phone number or 4-digit extension before clicking the checkmark to save.
