Phone Setup and Log In

This article provides instructions for setting up and logging into a phone in the Sky phone system.
NOTE: Refer to the Sky Training Videos page for access to videos on these topics.

Table of Contents

Setting Up Your Phone
Phone Setup Videos
Phone Log In
Connecting Your Phone to a Power Supply
Phone Usage Guides, Quick References, and Videos

Setting Up Your Phone

1. Basic phone training - See the Sky Training Videos page to learn more about using your new phone. To learn more about the options you have for placing, answering, and ending calls, see the Call Management article.
2. Unpack and connect your phone to a power supply and network - If your phone is already setup and connected to a network and power source, skip to the next step. If you need to connect your phone to power, see the Connecting Your Phone to a Power Supply section of this article.
3. Log into your phone with your phone number and phone/voicemail PIN - For instructions, see the Phone Log In section of this article.
4. Record your voicemail greeting and name - For help, see the Recording/Changing Voicemail Greeting section of the Voicemail Management article.
5. Change your phone/voicemail PIN - For help, see the Change Phone/Voicemail PIN Using Your Phone section of the Password Management article. 

To learn about all of the phone-related features you can manage online in the Sky Account Portal, see the Phone Profile Settings article.

To learn about the features you can utilize on the home page of the Sky Account Portal, see the Home Screen article.

To learn about all of the features you can manage online, see the Sky Account Portal article.

Phone Log In

If your phone displays a log in or assign screen, follow the instructions below for the brand of phones being used in your phone system.

NOTE: If your assigned phone displays a phone number that is not yours and you need to log into that phone with your phone number, you have to first log out of that phone. For help, see the Log Out instructions in the Phone Log In article.

Using 400-Series IP Phones

1. Press the Assign softkey to display the Assign user screen.
2. Enter your extension or full 10-digit phone number.
3. Press the Next soft key.
4. Enter your phone/voicemail PIN.
   NOTE: When logging into a phone for the first time, use the default PIN for your organization's phone system. You may be prompted to change your PIN.
5. Press the OK soft key.
6. The phone displays your name and extension.

Using Cisco 7900-Series IP Phones

1. Press the Services button (globe icon) to display the Login screen.
2. Enter your full 10-digit phone number in the Subscriber field.
3. Use the blue toggle button to move to the Password field below.
4. Enter your phone/voicemail PIN.
   NOTE: When logging into a phone for the first time, use the default PIN for your organization's phone system. You may be prompted to change your PIN.
5. Press the Accept soft key.
6. The phone will display a welcome screen and reboot using your phone number.

Connecting Your Phone to a Power Supply

Depending on your network, phones are powered by Power over Ethernet (PoE) or external power. If you need to connect your phone to a power supply, review the following sections to make the proper connections.

• Power over Ethernet (PoE) - Utilizes a network switch to provide power through the Ethernet cable that you attach to the phone.
  • Replacing an existing phone - If the Ethernet cable that provides a connection to the network connects directly to your existing phone's switch port and another Ethernet cable connects your existing phone's computer port to your computer, simply unplug the cables connected to your old phone and plug them into your new phone.
  • Adding a new phone - If the Ethernet cable that provides a connection to the network connects directly to your computer, unplug the Ethernet cable from your computer and plug it into your new phone's switch port (labeled with "SW" or a network diagram icon). Using another Ethernet cable, plug one end into your new phone's computer port (labeled with "PC" or a computer icon) and the other end into your computer.
• External Power - Utilizes a separate power supply (Power Brick or PoE Injector) that you plug into an electrical outlet when your network does not provide power to your phone. When you are using a:
  • 400-series IP phone - Connect a PoE Injector using the instructions on page 2 of the IP Phone 480/480g/485g Quick Install guide.
  • Cisco 7900-series IP phone - Connect a Power Brick or PoE Injector into the back of the phone and connect the Ethernet cables as described in the Power over Ethernet (PoE) instructions above.