This article provides instructions for online access to voicemails in the Sky phone system. All users can access and manage the voicemail messages for their own phone number directly in the Voicemail Box screen of the MiCloud Account Portal. Additionally, if a user has been enabled to access another user's voicemail messages, known as "shared voicemail," those voicemail messages can also be accessed in the Voicemail Box screen. For more information about accessing and managing voicemail, see the Voicemail Management article.
Accessing and Managing Voicemail Messages
- Log in to the MiCloud Account Portal username (typically your business email address) and user password.
- Navigate to Home > Voicemail Box.
- You can also access the Voicemail Box screen in the following ways:
- Click Messages in the Accessing voicemail on-phone section of the Voicemail tab on the Phone Settings screen.
- Click More at the bottom of the left panel of the Home screen after Voicemail has been selected at the top of the left panel of that screen.
- If you have been enabled to access shared voicemail by a Decision Maker or account-level Phone Manager (see our Voicemail Management article for details), use the drop-down list under Manage voicemail box for to select your phone number or the phone number associated with the desired shared voicemail box.
- In the Voicemail Box screen, you have access to the following options using the toolbar above the data grid:
- Inbox (folder button) - The voicemail messages in your Inbox are displayed by default. Use the drop-down list next to the folder name to view voicemail messages in the Inbox, Saved, Deleted, or All folders.
- Download - Select the check box next to one voicemail message and click Download to save the voicemail message to your computer.
- Move - Select the check box next to one or more voicemail messages and click Move to move the voicemail message to the Inbox, Saved, or Deleted folder.
- Delete - Select the check box next to one or more voicemail messages and click Delete to move the selected voicemail message(s) to the Deleted folder.
- Settings - Click Settings to access the Voicemail tab of the Phone Settings screen.
- Export - See the Export Voicemail Message Data section below.
- You can also perform the following actions using the voicemail messages displayed on the screen:
- Play - Press the speaker icon to the left of any voicemail message to listen to the message.
- Click-to-dial - Any number in the Calling Number column can be clicked to dial that phone number.
- Right-click menu - Click (to highlight) the desired voicemail message, then right-click and select from the following options:
- Download - Save the selected voicemail message to your computer.
- Add notes - Add a note to the selected voicemail message.
- Add to phonebook - Add the contact information associated with the selected voicemail to your Personal Contacts phonebook and optionally assign it as a speed dial.
- Move - Move the selected voicemail to the desired Folder (Inbox, Saved, or Deleted).
- Delete - Move the selected voicemail to the Deleted folder.
- Toggle read - Changes bold unread messages to unbold or unbold read messages to bold.
- Forward to extension - Referred to as Voicemail-to-Voicemail, this option opens the Forward Voicemail Message dialog where you can search for phone numbers and users to forward the voicemail to one or more parties.
- Forward by email - Referred to as Voicemail-to-Email, this option opens the Email Voicemail Message dialog where you can enter one or more email addresses (separated by commas) and add an optional text message to be included in the email being used to forward the voicemail to one or more parties
Export Voicemail Message Data
You can export the voicemail message data displayed on the Voicemail Box screen by doing the following:
-
If desired, you can filter your view of voicemail message data by typing search criteria in any of the column headings. This enables you to export only the desired data.
- Click Export and follow the prompts to either open or save the VoicemailMessages.csv file on your computer
- When you open the VoicemailMessages.csv file, you can sort the data to gain a better view of the details associated with your voicemail messages, and if any of the columns display the data as #######, widen the columns to view the actual data.
Voicemail Capacity and Limitations
- Voicemail box capacity has a limit of 200 messages with a 10-minute per message maximum time limit.
- There is a limit of 50 shared voicemail boxes per phone profile.
- When you delete a voicemail message, it is moved to the Deleted folder where it stays for 7 days before being permanently deleted.
