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Account Invoices, Payments, & Billing Policies

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  • NOTE: This article is applicable to Sky by RingCentral and MiCloud by RingCentral accounts. To view an article that is applicable to only MiCloud accounts, see the Managing Invoices and Payments article.

This article provides information for making payments, accessing monthly invoices online, managing invoice groups, disputing invoice charges, canceling services, understanding taxes and fees, and much more. See the Billing Updates and Announcements section of this article for any recent changes that are important to know.

Table of Contents

Billing Updates and Announcements
Protect Your Company Against Phone Fraud
Accessing Your Invoices Online
Making Payments
Terms and Conditions
Monthly Billing Invoice
Invoice Disputes
Invoice Groups
Billing Contacts
Usage Reports
Profile Cancellation Policy
Service Cancellation Policy
FAQs
Taxes, Fees and Surcharges on Invoices

Billing Updates and Announcements

  • Monthly Billing Invoices. To download and print a PDF that explains the key areas of your monthly billing invoice, see the Sky Invoice Guide. For MiCloud customers, see Managing Invoices and Payments.
  • Invoice Disputes. All valid billing credits must be reported to RingCentral within a maximum of 90 days after the invoice date. See the Invoice Disputes section of this article for more information.
  • Courtesy and Analog Phone Profiles Overage Charges. Courtesy profiles are designed for low-use phones located in lobbies, conference rooms, and other common areas. Analog profiles, used only by Sky accounts, are designed for analog devices (MiCloud accounts utilize Courtesy or Telephony profiles for analog devices). Courtesy and Analog profiles include 200 minutes of total outbound local and long-distance calling per month. RingCentral's terms indicate that all additional usage is charged at $.05 per minute. If your account has any Courtesy or Analog profiles that use more than 600 outbound minutes per month, it is more cost-effective to upgrade to a profile that provides unlimited local and nationwide long distance. To request an upgraded profile, (Sky customers) see the Swap Profile article, and (MiCloud customers) see the Swapping MiCloud Profile Types article.

Protect Your Company Against Phone Fraud

Toll or phone fraud occurs when an attacker gains access to your phone system and makes unauthorized long-distance, often international, calls. According to the Communication Fraud Control Association, worldwide phone fraud caused by compromising phone systems costs consumers approximately $5 billion per year. Customers are responsible for all toll charges on their account even if these are the result of fraudulent activity outside of the customer's control. RingCentral will not be liable for any damages whatsoever resulting from fraudulent or unauthorized use of your account, and the payment of all charges for these fraudulent calls is and remains your responsibility. For information on methods of preventing fraud, please see our Fraud Prevention article.

Accessing Your Invoices Online

If you are a Billing Contact or Decision Maker, use the instructions below to access your Account's Invoice & Payments screen in the online Cloud Portal.

  1. Log in to the Account Portal with your username and user password.
  2. Navigate to Organization > Billing > Invoices & Payments.
  3. The View Invoices grid displays information for all transactions including monthly invoices, payments, credits, debits, balances, and dates for each.
  4. The space above the grid displays the following billing information:
    • Choose Invoice Group
      • If your account utilizes more than one monthly invoice, the Choose Invoice Group drop-down menu enables you to select the desired Invoice Group to view the current monthly balance for that group. Note that all services for all locations are initially part of one main Invoice Group (named for your account). For more information, see one of the following articles:
      • If more than one open invoice is available for the selected Invoice Group, you can use the drop-down menu that appears to the left of the Pay Now button to view the amount due for a previous month's invoice.
        NOTE: Payments via Account Portal are only supported for invoices issued in USD. This option is not available for invoices issued in CAD.
    • Amount Due - The amount displayed in (and below) the Choose Invoice Group menu and to the left of the Pay Now button is the amount due for the selected Invoice Group.
    • Pay Now - Click to access the online bill-paying interface. For more information, see the Making Payments section of this article below.
      NOTE: Payments via Account Portal are only supported for invoices issued in USD. This option is not available for invoices issued in CAD.
    • View - To view all billable locations for your account, click the "View" link located to the right of "Includes # Locations" where # is the number of locations for the selected Invoice Group.
  5. To view your monthly bills and spreadsheets showing a list of billable services, select "Monthly Invoice" in the drop-down menu of the Transaction Type column, look for the desired invoice date, and in the Invoice column do the following:
    • Click the PDF link next to the IN-number to open or download a monthly bill in PDF format. For more information, see the Monthly Billing Invoice section of this article.
    • Click the CSV link next to IN-number to open or download a detailed breakdown of billable services in Excel file format.
      NOTE: You may have to widen the Invoice column to view the CSV link (drag the right edge of the "Invoice" column heading to the right).
  6. You have the following options to adjust your view of the invoices and payments data using the column headings at the top of the grid:
    • Search - Type search criteria in the Date, Invoice, Open Balance, Charge or Credit, or Balance search fields at the top of the grid to find specific data.
    • Filter - Select the desired value from the Transaction drop-down menu to find specific types of transactions: All (the default), Credit, Debit, Monthly Invoice, Payment, and Realtime Invoice.
    • Sort - Click any of the column headings to sort data in one direction, then click a column heading again to sort data in the opposite direction. The data will be sorted in ascending or descending order.

Reading your Company's First Invoice

When reading your first invoice from RingCentral, the total may appear larger than you may initially expect based on your contract.

Making Payments

Billing Contacts and Decision Makers can make the following types of payments:

One-Time Credit Card or eCheck Payments (USD Only)

Invoices can be paid by Credit Card (Amex, MasterCard, Visa & Discover) or eCheck (Direct Debit) securely in the Account Portal.

NOTE: Payments via Account Portal are only supported for invoices issued in USD. This option is not available for invoices issued in CAD.

  1. Log in to the Account Portal with your username and user password.
    Alternatively, you can click this Invoice & Payments Screen link to log directly into the Invoices & Payments screen.
  2. Navigate to Organization > Billing > Invoices & Payments.
  3. On the Invoices & Payments screen that appears, select the invoice that you want to pay.
    • If more than one Invoice Group exists for your account, select the desired Invoice Group from the Choose Invoice Group drop-down menu located below the View Invoices and Manage Invoice Groups tabs. If a balance is due for the selected Invoice Group, a list of invoice dates and a balance due for each invoice is displayed to the left of the Pay Now button. For more information, see one of the following articles:
  4. Click Pay Now.
  5. On the Invoice Payment interface that opens, ensure that the Billing Information displayed on the right side of the interface is correct. Update any information that is no longer accurate.
  6. On the left side of the interface, select one of the following options:
    • Credit Card - Enter the Card Number and use the drop-down menus to select the Expiration Date
      NOTE: When paying with a credit card in the Account Portal, payments cannot exceed $99,999.
    • Check (eCheck) - Enter the Account Number and Routing Number, and select the type of account (Checking, Saving, Corporate Checking).
      NOTE: eCheck payments are secure direct debit transactions that utilize ACH (Automated Clearing House) technology.
  7. Click OK.
    A pop-up confirmation message displays the Invoice Number, Date, Order Number, and Total amount paid.
  8. You will automatically receive an email receipt after your payment is processed.

Check Payments

  • Make checks payable to: RingCentral Inc
  • Mail regular postal mail to:
    • US: RingCentral Inc., PO Box 734232, Dallas, TX 75373-4232
    • Canada: RingCentral Inc., PO Box 12083, Station A, Toronto, Ontario, M5W 0K5
  • Contact Support for details if you need to send your payment via express mail or overnight delivery.

Wire Transfers

To initiate a wire transfer, contact our Cloud Collections team to obtain the banking information where you can initiate a payment from your bank account.

Recurring Payments

As of July 1, 2024, RingCentral is no longer accepting new requests for recurring payments. If recurring payments were set up for your account before this date, they will continue as arranged.

Terms and Conditions

RingCentral's payment terms are Net 30 days and Invoices are billed one month in advance. For example, services provided for the period of June 1 through June 30 are billed on the May 1 invoice. When applying the Net 30 terms to this example, a monthly invoice dated May 1 is due May 31, which is BEFORE June services are provided.

Please allow at least five days for mailing and processing of your payment. We must receive your credit card, ACH (eCheck), physical check, or wire payment by the invoice due date each month (invoice date + 30 days) in order to post it to your account on time. Late fees may be assessed and charged for payments received more than 30 days after the invoice date.

For full Terms and Conditions please see the following URL: https://www.ringcentral.com/legal/micloud-sky-terms.html

Monthly Billing Invoice

Monthly billing invoices are available in a PDF file that includes a cover page, an Account Details page, and one or more pages listing Detail Charges by Location. You can download and print a PDF that explains the key areas of your monthly billing invoice. For MiCloud customers, see Managing Invoices and Payments. For Sky customers, see the Sky Invoice Guide.

  • All pages of the monthly invoice list the main account address, account number, invoice number, invoice date, service period, and customer support phone number.
  • The cover page includes account name, billing address, mail-in payment coupon, and sections for Account Summary and Current Charges. The Account Summary section includes Previous Balance, Credits & Adjustments, Payments Received, Late Payment Fees, and Balance Forward. The Current Charges section includes totals for Location Charges, Usage Charges, Taxes & Surcharges, and Total Current Charges.
  • The Account Details page provides additional information including a Location Charges section that lists the total charges for each location, a Usage Charges section that lists totals for each type of usage charge, and a Taxes & Surcharges section that lists totals for each type of tax, surcharge, and fee.
  • The Detail Charges by Location pages provide, for each location, the name and address of the location, an itemized Recurring Charges section listing the types of charges for each item (item name, service period, quantity, per unit charge, total cost), and an itemized Taxes and Surcharges section, which lists totals for each type of tax, surcharge, and fee for that location. Recurring Charges are organized into categories for Phone Service, Advanced Applications, Implementation Services, Connectivity, Hardware Sale, and Hardware Rental.

Decision Makers and Billing Contacts for each customer account can also view current billing information that is updated daily via the Invoices & Payments screen of the Cloud Portal. This screen provides access to current billing information including date, transaction type, invoices (PDF or CSV format), open balance, charges, credits, payments, and balance due. For more information, see the Accessing Your Invoices Online section of this article.

Email Notifications

By default, all Billing Contacts receive an email notification when a monthly invoice PDF file is available for viewing in the Invoices & Payments screen of the Cloud Portal. After clicking the link in the email, only that specific invoice is displayed. To view additional invoices you must log out and then log back in to the Cloud Portal directly. Customers can also request that additional personnel receive an email notification when a new monthly invoice is generated. To request additional email notifications, an Authorized Contact (Decision Maker or Billing Contact) can create a Support Case to request that additional personnel are sent email notifications. For more information, see the Invoice Groups article.

Mailed Invoices

By default, paper invoices are mailed to the Billing Contacts for each Invoice Group on each customer account. Many customers choose to receive email notifications and only access their invoices online instead of receiving monthly billing invoices by mail. For more information about invoice functionality, including how to "opt-in" or "opt-out" of receiving paper invoices by mail, see the Invoice Groups article.

Invoice Disputes

Occasionally, your monthly billing invoice may include a service that was billed to your account in error. Please note that customers are responsible for reviewing their billed services each month to check the invoice for accuracy. If you find any services that were billed in error, an Authorized Contact (Decision Maker or Billing Contact) can create a Support Case to communicate the information to our Support team. All valid billing credits must be reported to RingCentral within a maximum of 30 days after the invoice date. Billing errors reported for invoices that are older than 30 days cannot be processed.

Invoice Groups

If more than one Invoice Group has been set up for your account, select the desired Invoice Group from the "Choose Invoice Group" drop-down menu in the Invoices & Payments screen to view billing information for that Invoice Group. If a new Invoice Group is required for a new location, a Decision Maker or Billing Contact can create a Support Case to communicate your request to our Support team. For information about managing Invoice Groups, including how to manage monthly invoice delivery and notifications, see the Invoice Groups article.

Billing Contacts

Billing Contacts (and Decision Makers) can make payments and view invoices, detailed invoice reports, a billing history, and the current account balance via the Portal. Billing Contacts receive an email notification the first week of each month with a link to an account statement. To learn more about a Billing Contact's rights and responsibilities, see the Sky Authorized Contacts article or the MiCloud Roles and Permissions article.

Usage Reports

Billing Contacts, Decision Makers, and Phone Managers can access usage reports for your organization. See item 3 below for which items are available based on your platform.

  1. Log in to the Cloud Portal with your username and user password.
  2. Navigate to Organization > Usage, and select the desired usage report.
  3. When viewing a usage report, to learn more information about that report, click the Help link in the top-left corner of the report screen. Use the links below to learn more about these reports now:

Profile Cancellation Policy

As per our current terms, we do not prorate credits for the current billed period when individual phone profiles are disconnected. Instead of disconnecting your contracted phone lines when you have changes in personnel, we recommend that you reassign the phone lines to new staff members. Doing this enables you to recycle phone lines and experience savings. The process of closing lines and then adding new user licenses incurs fees. Reassigning a phone line to a new user avoids both the forfeiting of the remaining current billed period and the new user setup fee for the new line. If you do not plan to rehire for a position within the current contract term or if your business is planning to shrink significantly from your original contracted profile amounts, please let us know so we can work with you to adjust your contract accordingly.

Service Cancellation Policy

Service cancellations are effective at the end of the currently billed period and service may remain active until that time depending upon the customer's request. After notice of cancellation is received, billing will be discontinued effective the last day of the current billed period. Credits will not be given for previously billed periods.

FAQs

Q: Why am I receiving billing notifications?
A: If you are receiving billing emails, it is because you are designated as the Billing Contact for your account. As a Billing Contact, you can ask questions about your bill, make a payment or dispute any charges on your invoice.

Q: Are usage fees applicable for phone numbers that are not a type of billable phone profile?
A: Yes, customers are responsible for the outbound usage fees associated with all non-profile phone numbers. Within the Sky and MiCloud phone systems, non-profile numbers include "programming" numbers used to process calls through a company's call flow. A programming number is typically used as the "main line" number (where most inbound calls are received at an account location) and as a "trigger" number to process ring group calls for the location's Auto Attendant. For direct outbound calls from a programming number, and inbound calls to a programming number that are transferred to an external phone number, any usage fees incurred from these calls are charged to the customer's account. If you are a Sky Authorized Contact, you can view the Usage Without Services report by navigating to Organization > Billing > Usage Without Services. To access a non-public article that documents Usage and Overage Charges, Rates, and Fees, an Authorized Contact can log Into the MiCloud/Sky Support site to view this article.

Q: Where is my invoice? How do I know what my balance is?
A: Follow the instructions outlined above in the Accessing Your Invoices Online section of this article above. Additionally, by default, paper invoices are mailed to the Billing Contacts for each Invoice Group setup for each customer account. Many customers choose to only receive email notifications and not receive monthly billing invoices by mail. For more information, including how to Opt-In or Opt-Out of receiving paper invoices by mail, see one of the following articles:

Q: Will my bill ever increase?
A: Rates are not increased during your contract term, but they may increase when the term expires. Rate increases are limited to a small percentage in line with the extra value we've added to your service. If your usage changes during your contract term (for international calls, conference calls, or other metered services, for example), then your bill may vary from month to month. Rates are increased under the following guidelines:

  • RingCentral will not increase rates for customers in a contract with locked-in pricing.
  • RingCentral will provide advanced notice of any price increase.
  • RingCentral will only increase rates by an amount in line with inflation from the time of your initial agreement.
  • RingCentral will use any price increases to continue our investment in service delivery and support to maintain both to the highest standards.

Q: What are the Payment Terms?
A: See the Terms and Conditions section of this article above.

Q: Who do I contact if I have questions about an invoice or my payment status?
A: For any billing questions or concerns, please create a Support Case to communicate the necessary information to our Support team. See Related Topics below for links to Support-related and other articles.

Q: Why don't I see the Pay Now option in Account Portal?
A: Payments via Account Portal are only supported for invoices issued in USD. This option is not available for invoices issued in CAD.

Taxes, Fees, and Surcharges on Invoices

RingCentral is obligated to administer its customer billing in accordance with the laws and regulations set forth by tax authorities and regulatory agencies at all levels of government (i.e., federal, state, and local). Various jurisdictions and government agencies assess taxes, fees, and surcharges for telephone-related services and programs such as E911 (Emergency Registration) that telecommunications providers like RingCentral are obligated to collect from their customers and remit to these agencies. There are also surcharges that telecommunications providers are permitted, but not required, to pass through to customers such as the Federal Universal Service Fund. For more information, see the article below for the country where your RingCentral account is located:
Account Invoices, Payments, & Billing Policies
Account-Invoices
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