This article provides information for making payments, accessing monthly invoices online, managing invoice groups, disputing invoice charges, canceling services, understanding taxes and fees, and much more. See the Billing Updates and Announcements section of this article for any recent changes that are important to know.
Table of Contents
Billing Updates and Announcements
Accessing Your Invoices Online
Making Payments
Monthly Billing Invoice
Terms and Conditions
Invoice Disputes
Invoice Groups
Billing Contacts
Usage Reports
Protect Your Company Against Phone Fraud
Profile Cancellation Policy
Service Cancellation Policy
FAQs
Taxes, Fees, and Surcharges on Invoices
Billing Updates and Announcements
MiCloud by RingCentral has transitioned to a new billing platform, improving how you receive and view your invoices.
- New Invoice Format: Monthly invoices have a new look, designed to be clearer and easier to understand. See the MiCloud by RingCentral Invoice Guide.
- Invoices by Email: Invoices are delivered directly via email each billing cycle. Invoices are emailed to the invoice contact(s) on your account from ar@ringcentral.com.
Billing Contacts will continue to receive billing notification emails with a link to the invoice, and invoices will continue to be available for Billing Contacts and Decision Makers to view and download in Account Portal or Account Console. - Paper invoices are no longer mailed.
If you previously selected to receive paper invoices for one or more invoice groups on your account, you will no longer receive these, and you will no longer be charged the paper invoice fee. - Updated Taxes & Surcharges: As part of this transition, taxes and surcharges may have changed to align with RingCentral’s current billing standards and ensure compliance with the latest regulations.
- Recurring and auto payments are no longer supported. The final auto-pay run was processed on Friday, July 18, 2025. Auto-pay is no longer an available payment option, effective immediately. Payments will need to be issued using an alternative payment method. See Making Payments for options.
Accessing Your Invoices Online
If you are a Billing Contact or Decision Maker, use the instructions below to access the Invoice & Payments screen in the online Account Portal or Account Console.
- Log in to the Account Portal or Account Console with your username and user password.
- Do one of the following:
- Account Portal: Navigate to Organization > Billing > Invoices & Payments.
- Account Console: Navigate to Billing > Invoices.
- The View Invoices grid displays information for your monthly invoices.
IMPORTANT: As of October 1, 2025, payments, credits, and debits are no longer displayed. - The space above the grid displays the following billing information:
- Choose Invoice Group
- If your account is set up with multiple invoice groups, select the invoice group to view details for from the Choose Invoice Group drop-down list. For more information, see Viewing Invoice Group Information.
- By default, the drop-down menu that appears to the left of the Pay Now button displays the invoiced amount for the most recent invoice.
IMPORTANT: The amount displayed here does not reflect any payments that may have been received. This field should not be used to determine the total balance due. For your current balance due (including any received payments or credits), reach out to our Collections team at connect.collections@ringcentral.com or 800-226-6775.
NOTE: Payments via Account Portal and Account Console are only supported for invoices issued in USD. This option is not available for invoices issued in CAD.
- Amount Due - The total amount due for the selected invoice group is displayed in (and below) the Choose Invoice Group menu, next to the invoice group.
- Pay Now - Click to access the online bill-paying interface. For more information, see the Making Payments section of this article below.
NOTE: Payments via Account Portal and Account Console are only supported for invoices issued in USD. This option is not available for invoices issued in CAD. - View - To view all billable locations for your account, click View to the right of Includes # Locations.
- To view your monthly bills and spreadsheets showing a list of billable services, do the following:
- Select Monthly Invoice in the Transaction Type column and locate the desired invoice date.
- In the Invoice column, click PDF to open or download a monthly bill in PDF format. For more information, see the Monthly Billing Invoice section of this article.
- In the Invoice column, click CSV to open or download a detailed breakdown of billable services in Excel file format.
NOTE: You may have to widen the Invoice column to view the CSV link (drag the right edge of the Invoice column heading to the right).
Making Payments
Billing Contacts and Decision Makers can make the following types of payments:
NOTE: Recurring and auto payments are no longer supported. The final auto-pay run was processed on Friday, July 18, 2025. Auto-pay is no longer an available payment option, effective immediately. Payments will need to be issued using an alternative payment method.
For payment issues or questions, contact our Collections team at connect.collections@ringcentral.com or 800-226-6775.
One-Time Credit Card or eCheck Payments (USD Only)
Invoices can be paid by Credit Card (Amex, MasterCard, Visa & Discover) or eCheck (Direct Debit) securely in the Account Portal or Account Console.
NOTE: Payments via Account Portal or Account Console are only supported for invoices issued in USD. This option is not available for invoices issued in CAD.
- Log in to the Account Portal or Account Console with your username and user password.
- Do one of the following:
- Account Portal: Navigate to Organization > Billing > Invoices & Payments.
- Account Console: Navigate to Billing > Invoices.
- On the Invoices & Payments screen that appears, select the invoice that you want to pay.
- If more than one invoice group exists for your account, select the desired invoice group from the Choose Invoice Group drop-down menu.
- By default, the drop-down menu that appears to the left of the Pay Now button displays the invoiced amount for the most recent invoice.
IMPORTANT: The amount displayed here does not reflect any payments that may have been received. This field should not be used to determine the total balance due. For your current balance due (including any received payments or credits), reach out to our Collections team at connect.collections@ringcentral.com or 800-226-6775.
- Click Pay Now.
- On the Invoice Payment interface that opens, ensure that the Billing Information displayed on the right side of the interface is correct. Update any information that is no longer accurate.
- On the left side of the interface, select one of the following options:
- Credit Card - Enter the Card Number and use the drop-down menus to select the Expiration Date
NOTE: When paying with a credit card in the Account Portal or Account Console, payments cannot exceed $99,999. - Check (eCheck) - Enter the Account Number and Routing Number, and select the type of account (Checking, Saving, Corporate Checking).
NOTE: eCheck payments are secure direct debit transactions that utilize ACH (Automated Clearing House) technology.
- Click OK.
A pop-up confirmation message displays the Invoice Number, Date, Order Number, and Total amount paid. - You will automatically receive an email receipt after your payment is processed.
Check Payments
ACH Payments
To make a payment via ACH, use the following information:
JPMorgan Chase Bank
JPMorgan Chase New York, NY 10017
Account Name: RINGCENTRAL INC.
Account Number: 20000045652475
Bank Routing Number: 028000024
Wire Transfers
To initiate a wire transfer, use the following information:
JPMorgan Chase Bank
JPMorgan Chase New York, NY 10017
Account Name: RINGCENTRAL INC.
Account Number: 20000045652475
SWIFT Code: CHASUS33
Bank Routing Number: 021000021
Phone Payments
To make a payment by phone, contact our Cloud Collections team.
Monthly Billing Invoice
Monthly billing invoices are available as a PDF that includes a Statement Summary, a Summary by Location, and Detailed Charges by Location. See the MiCloud by RingCentral Invoice Guide for a PDF that explains the key areas of your monthly billing invoice.
- The first page of the invoice includes the invoice group name, primary invoice group address, Primary Invoice Contact phone number (if available) and email address, Customer User ID (this is different from your account number), Invoice Number (this is the billing account invoice number and is different from the invoice number displayed in Account Portal/Account Console), date the invoice was generated, date the invoice is due, and the Statement Summary.
- The Summary by Cost Center page displays the total amount due for each location on the invoice group.
- The Account Information page displays the Customer User ID, Invoice Number, Amount Due for the current invoice, and information about payment options and billing support.
- The Statement Details pages provide the following information for each location:
- The name of the location.
- An itemized Subscription Charges section, listing the types of charges for each item (item name, service period, quantity, per unit charge, total cost).
- The Subscription Charges Subtotal line, listing the subtotal for all Subscription Charges.
- An itemized Subscription Taxes, Fees, and Surcharges section, listing totals for each type of tax, surcharge, and fee for that location.
NOTE: Some taxes may appear to be listed more than once per location; this is due to some taxes being assessed separately for different service charges. These are not duplicate charges. - The Subscription Taxes, Fees, and Surcharges Subtotal line, listing the subtotal for all Subscription Taxes, Fees, and Surcharges.
- The Subscription Subtotal line, listing the subtotal for all Subscription Charges, including all Subscription Taxes, Fees, and Surcharges.
- An itemized Hardware Charges section, listing the hardware purchase and rental charges.
- The Hardware Charges Subtotal line, listing the subtotal for all Hardware Charges.
- An itemized Hardware Taxes, Fees, and Surcharges section, listing totals for each type of tax, surcharge, and fee for that location.
- The Hardware Taxes, Fees, and Surcharges Subtotal line, listing the subtotal for all Hardware Taxes, Fees, and Surcharges.
- The Hardware Subtotal line, listing the subtotal for all Hardware Charges, including all Hardware Taxes, Fees, and Surcharges
- The Location Subtotal line, listing the subtotal for all charges for the location.
Email Notifications
By default, all Billing Contacts receive an email notification when a monthly invoice PDF file is available for viewing in the Invoices & Payments screen of the Account Portal or Account Console. After clicking the link in the email, only that specific invoice is displayed. To view additional invoices, you must log out and then log back in to the Account Portal or Account Console directly. Customers can also request that additional personnel receive an email notification when a new monthly invoice is generated.
In addition, a PDF copy of the monthly invoice is sent via email to the invoice contact(s) for each invoice group on your account. The phone number (if available) and email address for the Primary Invoice Contact are listed on your invoice. An Authorized Contact (Decision Maker or Billing Contact) can create a Support case to request updates to the invoice contact or to request that additional invoice contacts be added for an invoice group. For more information, refer to the Invoice Group article.
Mailed Invoices
Paper invoices are no longer mailed. If you previously selected to receive paper invoices for one or more invoice groups on your account, you will no longer receive these, and you will no longer be charged the paper invoice fee.
Terms and Conditions
RingCentral's payment terms are Net 30 days and Invoices are billed one month in advance. For example, services provided for the period of June 1 through June 30 are billed on the May 1 invoice. When applying the Net 30 terms to this example, a monthly invoice dated May 1 is due May 31, which is BEFORE June services are provided.
Please allow at least five days for mailing and processing of your payment. We must receive your credit card, ACH (eCheck), physical check, or wire payment by the invoice due date each month (invoice date + 30 days) in order to post it to your account on time. Late fees may be assessed and charged for payments received more than 30 days after the invoice date.
For full Terms and Conditions please see the following URL: https://www.ringcentral.com/legal/micloud-sky-terms.html
Invoice Disputes
Occasionally, your monthly billing invoice may include a service that was billed to your account in error. Please note that customers are responsible for reviewing their billed services each month to check the invoice for accuracy. If you find any services that were billed in error, an Authorized Contact (Decision Maker or Billing Contact) can create a Support Case to communicate the information to our Support team. All valid billing credits must be reported to RingCentral within a maximum of 30 days after the invoice date. Billing errors reported for invoices that are older than 30 days cannot be processed.
Invoice Groups
If more than one Invoice Group has been set up for your account, select the desired Invoice Group from the Choose Invoice Group drop-down menu in the Invoices & Payments screen to view billing information for that Invoice Group. If a new Invoice Group is required for a new location, a Decision Maker or Billing Contact can create a Support Case to communicate your request to our Support team. For information about managing Invoice Groups, including how to manage monthly invoice delivery and notifications, see the Invoice Group article.
Billing Contacts
Billing Contacts (and Decision Makers) can make payments and view invoices, detailed invoice reports, a billing history, and the current account balance via Account Portal or Account Console. Billing Contacts receive an email notification the first week of each month with a link to an account statement. To learn more about a Billing Contact's rights and responsibilities, see Roles and Permissions article.
Usage Reports
Billing Contacts, Decision Makers, and Phone Managers can access usage reports for your organization. See item 3 below for which items are available based on your platform.
- Log in to the Account Portal or Account Console with your username and user password.
- Do one of the following:
- Account Portal: Navigate to Organization > Usage, and select the desired usage report.
- Account Console: Navigate to Billing > Usage.
- When viewing a usage report, to learn more information about that report, click the Help link in the top-left corner of the report screen. To learn more about these reports now, see:
Protect Your Company Against Phone Fraud
Toll or phone fraud occurs when an attacker gains access to your phone system and makes unauthorized long-distance, often international, calls. According to the Communication Fraud Control Association, worldwide phone fraud caused by compromising phone systems costs consumers approximately $5 billion per year. Customers are responsible for all toll charges on their account even if these are the result of fraudulent activity outside of the customer's control. RingCentral will not be liable for any damages whatsoever resulting from fraudulent or unauthorized use of your account, and the payment of all charges for these fraudulent calls is and remains your responsibility. For information on methods of preventing fraud, please see our Fraud Prevention article.
Profile Cancellation Policy
As per our current terms, we do not prorate credits for the current billed period when individual phone profiles are disconnected. Instead of disconnecting your contracted phone lines when you have changes in personnel, we recommend that you reassign the phone lines to new staff members. Doing this enables you to recycle phone lines and experience savings. The process of closing lines and then adding new user licenses incurs fees. Reassigning a phone line to a new user avoids both the forfeiting of the remaining current billed period and the new user setup fee for the new line. If you do not plan to rehire for a position within the current contract term or if your business is planning to shrink significantly from your original contracted profile amounts, please let us know so we can work with you to adjust your contract accordingly.
Service Cancellation Policy
Service cancellations are effective at the end of the currently billed period and service may remain active until that time depending upon the customer's request. After notice of cancellation is received, billing will be discontinued effective the last day of the current billed period. Credits will not be given for previously billed periods.
FAQs
Q: Why am I receiving billing notifications?
A: If you are receiving billing emails, it is because you are designated as the Billing Contact for your account. As a Billing Contact, you can ask questions about your bill, make a payment or dispute any charges on your invoice.
Q: Are usage fees applicable for phone numbers that are not a type of billable phone profile?
A: Yes, customers are responsible for the outbound usage fees associated with all non-profile phone numbers. Within the MiCloud phone systems, non-profile numbers include "programming" numbers used to process calls through a company's call flow. A programming number is typically used as the "main line" number (where most inbound calls are received at an account location) and as a "trigger" number to process hunt group calls for the location's Auto Attendant. For direct outbound calls from a programming number and inbound calls to a programming number that are transferred to an external phone number, any usage fees incurred from these calls are charged to the customer's account. For more information, see MiCloud Usage and Overage Charges, Rates, and Fees.
Q: Where is my invoice? How do I know what my balance is?
A: Follow the instructions outlined above in the Accessing Your Invoices Online section of this article above. Additionally, a PDF copy of the monthly invoice is sent via email to the invoice contact(s) for each invoice group on your account. The phone number (if available) and email address for the Primary Invoice Contact are listed on your invoice.
Q: Will my bill ever increase?
A: Rates are not increased during your contract term, but they may increase when the term expires. Rate increases are limited to a small percentage in line with the extra value we've added to your service. If your usage changes during your contract term (for international calls, conference calls, or other metered services, for example), then your bill may vary from month to month. Rates are increased under the following guidelines:
- RingCentral will not increase rates for customers in a contract with locked-in pricing.
- RingCentral will provide advanced notice of any price increase.
- RingCentral will only increase rates by an amount in line with inflation from the time of your initial agreement.
- RingCentral will use any price increases to continue our investment in service delivery and support to maintain both to the highest standards.
Q: What are the Payment Terms?
A: See the Terms and Conditions section of this article above.
Q: Who do I contact if I have questions about an invoice or my payment status?
A: For any billing questions or concerns, please create a Support Case to communicate the necessary information to our Support team.
Q: Why don't I see the Pay Now option in Account Portal or Account Console?
A: Payments via Account Portal and Account Console are only supported for invoices issued in USD. This option is not available for invoices issued in CAD.
Taxes, Fees, and Surcharges on Invoices
RingCentral is obligated to administer its customer billing in accordance with the laws and regulations set forth by tax authorities and regulatory agencies at all levels of government (i.e., federal, state, and local). Various jurisdictions and government agencies assess taxes, fees, and surcharges for telephone-related services and programs such as E911 (Emergency Registration) that telecommunications providers like RingCentral are obligated to collect from their customers and remit to these agencies. There are also surcharges that telecommunications providers are permitted, but not required, to pass through to customers such as the Federal Universal Service Fund. For more information, see the article below for the country where your RingCentral account is located:
