400 Series IP phones are an important part of the Sky phone system. In addition to making our own phones, we offer a complete end-to-end IP PBX cloud solution that includes our own unified communications applications running in our world-class data centers backed by customer-centric service and support.
The SIP-based 400 series IP phones for Sky are available in three models, IP480, IP480g, and IP485g, ranging from a basic phone to a more advanced backlit color display phone. The 400 series phones have superior sound quality on the handset and speakerphone, multiple line appearances, an ergonomic design, easy to read display, and convenient access to features including voice mail, directories and conferencing.
Because we design and build complete VoIP business phone systems, our customers are assured of a unified user experience. Additionally, all of the components of our phone system are made in-house (no third-party devices) so our support teams have intimate knowledge of all applications and devices. 400 series IP phones offer software compatibility assurance for "future proof" investment protection. You can deploy all of our applications and devices with confidence knowing they will always be functionally integrated with Sky applications and easily supported by our service organization.
400 Series IP Phones
This article provides useful information to help users learn how to set up and operate the 400 series IP phones. The content below includes videos, phone functionality instructions, and links to downloadable user guides and quick reference documents.
Use the following link to review the specifications of all three 400 series phones (IP480, IP480g, and IP485g):
Q: How many off-screen calls are available on a 400 series phone? A: The maximum number of off-screen calls available to a user of a 400 series phone is 8.
Q: How does call recording work when using a 400 series phone? A: When using a 400 series phone, you can control whether all calls are recorded or no calls are recorded by accessing Sky Replay in the Sky Account Portal. There is no way to initiate or pause call recording from the physical phone. For more information, see the Sky Replay article.
Q: How do I find the MAC address for my 400 series phone? A: See the 400 Series Phones section of the MAC Address article.
Known Issues
Transfer to Voicemail - When an incoming call rings a 400 series phones and is transferred to another extension using the "To VM" (voicemail) soft key option, the call is not always transferred to the voicemail of the target extension. The call may be transferred to the target extension's phone or transferred to the voicemail of the originating incoming call.
Use the following image when referring to physical items associated with the IP 400 series phones that are described in the information below.
Phone Operation
Placing Calls
Contact Sky Support - Press the Help soft key, then press the Yes soft key.
Handset - Pick up the handset, then dial the extension or dial the outbound dial digit (9) and full TN.
Speakerphone - Press the speakerphone icon button, then dial the extension or dial the outbound dial digit (9) and full TN.
Headset - Press the headset icon button, then dial the extension or dial the outbound dial digit (9) and full TN.
Directory - Press the Directory function key, search for a contact, scroll to highlight the desired contact, then press the Dial soft key.
Search for a Contact - Press the dial pad numbers that correspond to the first few letters of the contact's first or last name until you see the desired contact in the search results displayed on the phone's screen (for example, to find the name Smith, dial the numbers 76484).
Conference - Press the Conference function key, dial the conference extension, and follow the prompts.
Caller ID Block - Dial *67, dial the outbound dial digit (9), and dial the full TN (*679NPANXXxxxx).
Redial and History - Press the History function key, scroll to highlight the desired contact, then press the Dial soft key. To access your call history by call type (To, From, and Missed), press the More soft key, press the Filter soft key, use the navigation key pad to highlight the desired option (shown below), then press the OK soft key:
To - Shows all outbound calls
From - Shows all inbound calls
Missed - Shows all missed calls
Speed Dials / Shared Lines - Speed dials and shared lines are configured in the Sky Account Portal and accessed via call appearance line buttons on the phone. Speed dials can also be accessed in the phone's Directory (press the Directory function key, press the Speed soft key, scroll to and highlight the desired contact, then press the Dial soft key). Shared lines enable users to monitor the extension of another user to help manage calls for that extension. For more information, see our Line Button Management article.
Intercom - Place intercom calls using the History or Directory function keys:
via History - Press the History function key, scroll to highlight the desired internal contact, then press the Intercom soft key .
via Directory - Press the Directory function key, search for an internal contact, scroll to highlight the desired contact, press the Open soft key, then press the Intercom soft key.
Page - Dial *74, enter the extension of the desired Paging Group, and speak into the phone to place a one-way speakerphone call.
Call Voicemail Directly - Press the History or Directory function key, scroll to highlight the desired internal contact, press the Open soft key, then press the Dial VM soft key.
Handling Incoming Calls
Answer Call - Lift handset -or- Press the Answer soft key -or- Press the speakerphone icon or headset icon button -or- Press the green blinking call appearance line button. NOTE: If "Off screen call" displays on the phone (when all call appearance line button buttons are programmed or otherwise occupied by active calls), press the down arrow button to select the desired call.
Send Call to Voicemail - Press # -or- Press the Voicemail function key -or- Press the To VM soft key.
Redirect Call Without Answering - Press the Transfer function key, dial the desired extension or full TN, then press the Transfer soft key.
DND - Press the DND soft key to enable "Do Not Disturb" mode, which directs all incoming calls to the call forwarding options selected for your phone number. "Do Not Disturb" mode illuminates unused line buttons in orange and adds a slash through the line button phone icon.
Call Forwarding - Press the Options soft key, highlight the "Call forwarding" option, press the Open soft key, use the navigation key to scroll to and highlight the desired call forwarding option, then press the Edit soft key. Each call forwarding option can be set so incoming calls are forwarded to a destination number (On), to voicemail (Vmail), or not forwarded (Off). To save the settings for each option, press the Back soft key. You can repeat these instructions to specify the desired settings for each of the three call forwarding options (Always, No Answer, No Service). The No Answer option requires setting the number of rings. When forwarding is enabled, the default setting sends all calls to voicemail after 4 rings.
Answer Call Waiting - Press the Answer soft key -or- Press the green blinking call appearance line button.
Pickup (Answer) Call to Another Extension - Press the Pickup soft key and dial the desired extension.
Interacting with Active Calls
Mute - Press the mute (microphone icon with slash) button.
Place Call On Hold - Press the Hold function key -or- Press the call appearance line button on the phone's screen that appears next to the call on hold.
Take Call Off Hold - Press the Hold function key -or- Press the orange blinking call appearance line button on the phone's screen that appears next to the call on hold.
Cold Transfer - Press the Transfer function key, dial the desired extension or full TN, then press the Transfer soft key or hang up.
Warm Transfer - Press the Transfer function key, dial the desired extension or full TN, then press the Consult soft key. When the called party answers, announce the transfer and press the Yes soft key to complete the transfer or press the Cancel soft key to cancel the transfer and return to the active call.
Transfer to Voicemail (or Intercom) - Press the Transfer function key, dial the desired voicemail extension, press the More soft key, then press the To VM soft key (or press the Intercom soft key and Yes soft key).
Join Calls - Press the Join soft key to add an incoming or held call to the active call. If more than one call is on hold, scroll through the list of held calls displayed on the phone's screen to highlight the desired call and press the Join soft key.
Park a Call - Press the Park soft key and dial a 4-digit code or extension to park the call. Your Parked calls are not displayed on your phone, but can be viewed when you are logged into Phone Assistant.
Unpark a Call - While the phone is on-hook (no dial tone), press the Unpark soft key, dial the 4-digit code used to park the call, then press the Unpark soft key again.
Silent Monitor - Dial *17 and dial the extension you want to monitor. You can listen to the call, but the parties on the call cannot hear you when you speak. While monitoring the call, the following soft keys are available:
Coach soft key - The user of the extension you are monitoring can now hear you. This feature is also known as "whisper." To return to silent monitor mode, press the Sil Mon soft key.
Barge soft key - Both the user of the extension you are monitoring and the party connected to that extension can now hear you, which effectively changes this to a conference call. To view a list of participants on the call, press the Show soft key.
Voicemail Access
Log into Voicemail from Your Phone - Press # -or- Press the Voicemail function key. At the audio prompt, enter your phone/voicemail PIN and press #.
Log into Voicemail from Another Extension - Dial your own phone number. During the voicemail greeting, press *, enter your phone/voicemail PIN, then press #.
Record Name and Personal Greeting - Log into voicemail, press * to skip any messages, press 4 in the main voicemail menu, and press 1 to record your personal greeting press 2 to record your name. When finished, press #, then press 3 to save the recording.
Extension Assignment
Assign Your Extension to an Available Phone - Press the Assign soft key to display the Assign user screen, dial your assigned extension or phone number, press the Next soft key, enter your phone/voicemail PIN, then press the OK soft key. Your phone displays your name and extension. (When logging into a phone for the first time using the default PIN for your account, you may be prompted to change your phone/voicemail PIN.)
Unassign Your Extension from Your Phone - While logged into your phone, press the Options soft key, in the Options menu that appears, use the navigation key pad to scroll to and highlight the "Unassign user" option, then press the Unassign soft key. At the prompt, press the Unassign soft key again. Your extension is unassigned from the phone.
Customize Your Phone
Adjust Ringer Volume - While the handset is on hook (no dial tone), press the - and + buttons.
Adjust Handset, Headset, or Speakerphone Volume - While the handset is off hook (dial tone or active call), press the - and + buttons.
Select Ringtone - Press the Options soft key and use the navigation key pad to scroll to and highlight the "Ringtone" option, then press the Edit soft key (if displayed). Use the navigation key pad to scroll to and highlight the available ringtones and press the Preview Internal or Preview External soft key to hear how the ringtone sounds for internal or external calls. With the desired ringtone highlighted, press the OK soft key.
Set Handsfree Mode - Press the Options soft key and use the navigation key to scroll to and highlight the "Handsfree mode" option, which is set to either On (enabled) or Off (disabled). To change the current handsfree mode, press the Edit soft key (if displayed), then use the Toggle soft key or navigation key pad.
Set Audible Ringer - Press the Options soft key and use the navigation key to scroll to and highlight the "Audible ringer" option, which is set to either On (rings) or Off (silent). To change the current audible ringer mode, press the Edit soft key (if displayed), then use the Toggle soft key or navigation key pad.
Change Automatic Off-Hook Preference - Press the Options soft key and use the navigation key pad to scroll to and highlight the "Auto off-hook" option, then press the Edit soft key. Use the navigation key pad to highlight Speaker or Headset and press the OK soft key (if displayed). If you select Headset, use the navigation key pad to scroll to and highlight the "Headset type" option, use the navigation key pad to highlight Wired or Wireless, and press the OK soft key (if displayed). This setting selects either the phone's Headset or Speaker to be enabled when the "Answer" soft key is pressed on the phone (and Speaker is the default setting).
Change Time Zone - Press the Options soft key and use the navigation key pad to scroll to and highlight the "Time zone" option, then press the Edit soft key. Use the navigation key pad to scroll to and highlight the desired time zone, then press the OK soft key.
Change Phone/Voicemail PIN - Press the Voicemail function key, and at the audio prompt for password, enter your phone/voicemail PIN and press #. Press option 3 (Change Password), enter your current phone/voicemail PIN and press #. Enter your new phone/voicemail PIN and press #. Re-enter your new phone/voicemail PIN and press #. A phone/voicemail PIN must contain 5 to 16 digits, must not contain repeating digits (e.g., 22222), must not match any part of your phone number, and must not contain sequential numbers (e.g., 34567).
Find Firmware Version
To find the firmware (software) version on your 400 series phone, do the following:
Press the Mute button (microphone icon with a slash through it).
Dial 4636 (INFO).
Press the # key.
In the Admin screen that opens, use the navigation key pad to scroll to and highlight the "Phone information" option.
Press the right (or center) navigation key and locate the "Software version."
Press the Back soft key, then press the Exit soft key to return to normal phone operation.
When connected to the Sky phone system, if the firmware version on your IP 400 series phone is 802.0.3903.0 or higher, the current firmware version will be automatically downloaded to your phone.
