Contact Management

This article provides an overview of the different ways you can access and manage contacts in the directories and phonebooks of the Sky phone system. You can access and manage contacts online in the Account Portal and directly on your phone. See the instructions below for the desired functional area.

In the Account Portal

After logging into the Account Portal, you can navigate to the Home menu to access the following directories and phonebooks for viewing, managing, importing, and exporting contact information.

• Employee Directory - Provides a list of names and extensions at your company. Calls may be placed directly from this directory.
• Personal Contacts Phonebook - Serves as your own customizable personal address book that is viewable on your Sky phone. Personal Contacts can contain listings for people both internal and external to your company. Calls may be placed directly from this phonebook.
• Company Phonebook - Provides a list of external contacts for your company and is maintained by your phone administrator. Calls may be placed directly from this phonebook.

On Your Phone

You can access these directories and phonebooks on your phone using the instructions below for the brand of phone used in your phone system:

Using IP 400-Series Phones

Press the Directory function key to search for all contacts. Note that all contacts listed in the Personal Phonebook, Employee Directory, and Company Phonebook (available in the Account Portal) are combined together and listed in the Directory on IP 400-series phones. These individual phonebooks are not identified or separated into individual categories as they are on Cisco phones.

Using Cisco 7900 Series Phones

Press the Directories button (open book icon) to access the following options:

1. Missed Calls
2. Received Calls
3. Placed Calls
4. Personal Phonebook - Provides users with options to list, search, and manage their own contacts.
5. Employee Directory - Provides options to list and search contacts.
6. Company Phonebook - Provides users with options to list and search contacts, and administrators with options to manage contacts.
7. Advanced Call History