Table of Contents
Overview
Call Log Characteristics
Viewing Call Logs
Exporting Call Logs
Overview
Call Logs enable users of the Sky phone system to view and export call detail records for their own phones. If you are an Authorized Contact (Decision Maker, Phone Manager, or Billing Contact) and would like to view call detail records for all phones used in your organization, see the Usage Log article.
Call Log Characteristics
Call Log reports include the following data fields for all inbound and outbound calls for the last 30 days.
- Date and Time - Date when the call was initiated in the mm/dd/yyyy format, and Time (in Eastern Standard Time) when the call was initiated in hh:mm AM/PM format.
- Duration - Total duration of the call in minutes and seconds.
- Calling Number - Phone number that placed the call.
- Direction - Indicates the direction of the call. Values are Inbound, Outbound, and All (both Inbound and Outbound).
- Originating - This is either the name or location associated with the Calling Number.
- Dialed Number - The phone number dialed to place the call.
- Destination - This is either the name or location associated with the Dialed Number.
- Internal - Values are Yes, No, and All (both Yes and No). 'Yes' indicates internal calls made between users within the Sky phone system. 'No' indicates all other (non-internal) calls.
NOTE: When subscribing to the Call Log report via the Report Subscriptions wizard, two additional fields, Charge and Answered by Target, are included in the report. To learn how to subscribe to the Call Log report, see the "Add Subscriptions" section of the Report Subscriptions article.
Viewing Call Logs
To view a detailed Call Log report for your phone number, do the following:
- Log in to Account Portal with your phone number and phone/voicemail PIN.
- NOTE: You can also log in with your business email address (username) and user password, which is required to update your Personal Information, access your own personal call recordings (Sky Replay) in the Home menu, and access reports in the Team menu.
- Navigate to Home > Calls > Call Log.
- Choose from the following option (buttons) to select the length of time for your report:
- Today
- Yesterday
- Last 7 Days
- Last 30 Days
- You can filter the view of the report in the following ways:
- Type search criteria below most of the column headings or in the Search field
- Select values from the drop-down lists below the Direction and Internal column headings
- You can click the Missed Calls button to view missed calls.
- From the Missed Calls screen, click the Call Log button to return to the Call Log screen.
Note that the Call Log screen is a tabular formatted screen that enables you to customize your view of data on the screen. You can drag columns to different locations, change column width, and right-click within the column headings area to make selections to show or hide any of the columns of data that are displayed on the screen. If you export data from this screen, all columns of data are exported whether the columns are shown or hidden. However, filtering with search criteria and/or selecting menu items that restrict the display of data will reduce the number of rows that are exported. Additionally, tabular formatted screens provide a "Multiple values search" field.
Exporting Call Log Reports
To save your call log report to a file on your computer:
- Filter your view of call log data using the Viewing Call Logs section of this article for guidance.
- Click the Export button and follow the prompts to either open or save the Call Log.csv file on your computer.
- Open the .csv file and do any of the following to make the data more useful:
- Click and drag column separator lines to widen the columns.
- Freeze the first row to view the column headings when scrolling through the file.
- Sort the data by the desired column, for example, Calling Number, to obtain the desired view of your call detail records.
