Phone Profile Settings

• NOTE: This article is applicable to Sky customers. If you are a MiCloud customer, see the Editing Phone Settings article for information about utilizing the Phone Settings screen in the Account Portal to manage phone, voicemail, call routing, programmable button, and emergency location settings.

This article provides information, instructions, and links to other articles for managing the settings that are associated with the phone profiles used in the Sky phone system. To learn about the different types of phone profiles, see the Phone Profile Types article.

The Sky Account Portal enables users to manage the Phone Settings for their own phone profiles. Authorized Contact administrators (Decision Makers and Phone Managers) can manage the Phone Settings for all of the phone profiles used in their organization.

Table of Contents

Tabs
Access
Manage Phone Settings

Phone Tab
Voicemail Tab
Call Routing Tab
Line Buttons Tab
Emergency Location Tab
Time of Day Tab

Tabs

The Phone Settings screen provides multiple tabs, which are listed below, that enable you to view and manage the phone-related feature settings associated with a specific phone profile.

• Phone - Manage the name and number identified with the phone profile, control privacy settings, change time-related settings, manage call restrictions, and set various phone feature settings.
• Voicemail - Manage receiving, accessing, and sharing voicemail.
• Call Routing - Manage call screening, call forwarding, and other call routing functionality.
• Line Buttons - Manage speed dials and shared lines.
• Emergency Location - Manage E911 emergency locations.
• Time of Day - Manage the main component of your organization's call flow to appropriately rout inbound calls.

Access

Phone settings are accessed differently depending on whether you are a User or an Authorized Contact (Decision Maker or Phone Manager).

Users

1. Log in to Account Portal with your business email address (username) and user password.
2. Navigate to Home > Settings > Phone Settings.
   The Phone Settings screen opens (displaying the Phone tab by default).

Authorized Contacts

1. Log in to Account Portal with your business email address (username) and user password.
2. Navigate to Phone System > Users.
3. On the Users screen, find the row of the desired user and click the link in the Service/Phone Name column.
   Alternatively, you can right-click within the row of the desired user and then select Phone Settings.
   The Phone Settings screen opens (displaying the Phone tab by default).

Manage Phone Settings

Each tab of the Phone Settings screen provides multiple options for managing individual phone profile settings. Each section below also includes links to other articles that contain more detailed information and instructions for managing these phone profile related settings.

Phone Tab

You can manage the phone settings listed below. To make changes, click within the existing setting, type the desired information or select the desired value, and click the check mark to the right to save the changes.

• Identification - For more information about the settings below, see the Phone Profile Identification article.
  • Station Label - View and edit.
  • Internal Caller ID - View First Name and Last Name. A user's Internal Caller ID name is displayed on other users' phones when placing internal 4-digit extension dial calls. Additionally, this name is listed in the Employee Directory and displayed on several screens in the Sky Account Portal that are accessible to only Authorized Contacts.
    NOTE: Updates to a user's Internal Caller ID name can only be done by updating the Contact Information name in the user's Personal Information screen. However, when a phone profile is not assigned to a contact, which means the Contact Name column of the Users screen displays "Unassigned" for that phone profile, the "Internal Caller ID" name in the Phone Settings screen can be edited (until the profile is assigned to a contact).
  • Outbound Caller ID - View for users. (Edit for Authorized Contacts)
• Privacy - (for Authorized Contacts only)
  • Directory - For more information, see the Employee Directory article.
  • Intercom - For more information, see the Intercom article.
  • Caller ID - For more information, see the Caller ID article.
• Change Phone Password - See the Password Management article.
• Time Settings - For more information about the settings below, see the Phone Profile Time Settings article.
  • Time Zone
  • Time Format
• Features - For more information about all of the settings below, see the Phone Features Settings article.
  • Calling Restrictions
  • Call Waiting Beep
  • Intercom Beep
  • Inbound Caller ID
  • On Phone Directory
  • Video Mobility

Voicemail Tab

You can manage the voicemail settings described below. For detailed instructions about all voicemail settings, see the Voicemail Management article.

• Receiving voicemail messages - Select voicemail greeting, setup voicemail notifications, and control the message waiting light.
• Accessing voicemail on-phone - Select visual or audible voicemail, access voicemail with or without a PIN, include or exclude message envelope information, control message playback order, and control on-screen voicemail alerts.
• Shared voicemail settings (managed by Decision Makers and account-level Phone Managers only) - View other voicemail boxes that this phone number can access and view other phone numbers that can access this voicemail box.

Call Routing Tab

You can manage the call routing options listed below.

• Call Routing - Setup criteria to enable the following types of call forwarding options. For detailed instructions, see the Call Forwarding article.
  • Always Forward All Calls Immediately (instead of ringing your phone)
  • Forward Calls When there is No Answer After X Number of Rings
  • Forward Calls When Your Phone is Unplugged
  • Forward Calls During Temporary System Maintenance
• Call Screening - Setup criteria to enable the following types of call screening options. For detailed instructions, see the Call Screening article.
  • Find Me (uses a list of phone numbers to forward calls when you do not answer your phone)
  • Transfer Calls
  • Forward Calls
  • Send Calls to Your Voicemail
  • Send Calls to Your Desk phone
  • Hang Up Calls
  • Ask Caller's Name (a prompt asks callers to speak their name before ringing your phone)

Line Buttons Tab

You can manage the line buttons features listed below. For detailed instructions, see the Line Button Management article.

• Speed Dials
• Shared Lines (managed by Decision Makers and account-level Phone Managers only)

Emergency Location Tab

When our customers work at home or in an office location that is different than their normal location, they should update their Emergency Location address to ensure their own safety and comply with E911 regulations. To change the E911 emergency location that is assigned to your business phone number, use the following instructions. For more information (and instructions for Authorized Contacts) see the Emergency Registration Locations article.

1. Select the Emergency Location tab in the Phone Settings screen.
   Your company or personal emergency location address is displayed. To view a history of any previously assigned emergency addresses, click the View History link next to the Change button.
2. To change the current address to an existing company location or a new or existing personal location, click the Change button, which opens the Update Emergency Location wizard displaying the Address Type panel.
3. In the Address Type panel, select one of the following options:
   • A company address – Select this option to choose an existing company address
   • A new or previous personal address – Select this option to create a new personal address or select an existing personal address if one exists.
4. Click Next; the Select or Enter Address panel is displayed.
   • If you selected A company address, use the Select location drop-down menu to select an existing company location for your emergency address.
   • If you selected A new or previous personal address, use the New or Previous Personal Address drop-down menu to select a previously added personal address or select the Create New Address option and enter values for the following:
     • Country - Select the country for the new personal address using the drop-down menu
     • Address 1 - Enter the street address for the new personal address
     • Address 2 - If necessary, enter additional address information here
     • City - Enter the city for the new personal address
     • State - Select the state for the new personal address using the drop-down menu
     • Zip - Enter the zip code for the new personal address
5. Click Next; the Confirm panel is displayed.
6. Review the emergency address for the new location, select the confirmation checkbox, and then click Finish.

Time of Day Tab

Time of Day provides (Authorized Contacts only) access to the main call flow component which controls the routing instructions for incoming calls to a company's telephone number based on the time of day and day of week. For more information, see the Time of Day and Call Flow Settings articles.