Please read the following helpful tips for finding the desired knowledge base articles for your phone system when accessing the Support site at https://oneview.ringcentral.com.
Select Your Phone System
From the Help Center home page, click the desired phone system displayed in the Self Help Categories area. Choose from MiCloud and Sky. If you do not know which phone system you are using, review the Which Cloud Phone System Are You Using? article.
Search for Articles
Type one or more search terms in the Search box and then press Enter.
You can also filter (narrow) your search results by doing any of the following on the search results page:
- Select KNOWLEDGE (between ALL and COMMUNITY) to view only Knowledge articles. Otherwise, the default selection of ALL displays Marketing and Sales content in addition to Knowledge articles. Selecting COMMUNITY displays comments and ideas submitted by customers.
- Select a TYPE checkbox to view only that type of content.
- Select a PRODUCT checkbox to view only content for your specific phone system.
If typing keywords and filtering the search results still generates too many articles, add double quotes around your keywords. This will produce search results that include only articles that contain all of the words in the exact order that you typed them.
Logging In
Customers (Authorized Contacts) and Partners can log in for access to additional articles.
- Go to the Support site at https://oneview.ringcentral.com.
- Click Sign In at the top-right of the page.
- Click MiCloud Login.
- Enter your username (business email address), click Next, then enter your password and click Next. For more detailed instructions, see the Unified Sign In article.
- If you are successful, your name appears in the top-right corner of the site. If you are unable to log in, see the Recover or Reset Your User Password article.
NOTE: Most articles for MiCloud and Sky customers do not require logging into the Support site. However, some articles do require logging in before being able to see the article in the search results. Additionally, logging into the Support site is required to do the following:
- Open a Case
- Provide article feedback
For more information about the Support site, see the OneView Support Site Login Help article.
Provide Article Feedback
If you log in to the Support site, you can provide feedback for any knowledge base article. Your voice is important to RingCentral, so please help us improve the content of our articles. You can give a thumbs up or down at the bottom of every article in the "Was this article helpful?" area. More importantly, you can provide specific feedback that will be processed by the authors of that article by typing your comments in the "Give us your feedback" space at the bottom of the article and clicking Submit Feedback.
