Each phone in the Sky phone system is equipped with a "Help" or "?" button that enables you to immediately contact one of our Sky experts.
Additionally, the Account Portal, which is our online phone system management interface, provides a Help link in the top-left corner of every screen. Each Help link opens the associated article that contains an overview and detailed instructions for using the features and settings available on that screen.
Requirements
Access Sky Help
If you have an urgent problem, a question about a product or feature, or an issue with any aspect of your phone system, use the instructions below for the brand of phone used in your phone system to access Sky Help.
NOTE: If your organization's Sky phone system experiences an outage or any issue that impacts the ability to make or receive calls, please visit the Trust Site first, to quickly learn more about the incident, before creating a case or contacting Support.
Using IP 400-Series Phones
Call Support
- After completing a call (or at any other time), press the Help soft key on your IP 400-series phone.
- Press the Yes soft key.
Open a Support Case
See the Support Case article for instructions.
Using Cisco 7900-Series Phones
Call Sky Support
- After completing a call (or at any other time), press the ? button two times on your Cisco 7900-series phone.
- Select option 2 to Call Support.
Open a Support Case
- After completing a call (or at any other time), press the ? key two times.
- Select option 1 to Open Support Case.
- Select one of the following categories:
- General Question
- Call dropped
- Poor audio quality
- One-way audio
- A confirmation screen is displayed after your case is submitted.
FAQ
Q: Using a Cisco phone, why do I see a screen titled Call Statistics when I press the ? button twice?
A: If you press the ? button too quickly while on an active call, you will receive a Call Statistics screen. To use the Sky Help feature while on an active call, press the ? button once and wait until the phone display your options, then press the ? button a second time.
Helpful Screen Images
IP 400-Series Phones
- Help Button
Cisco 7900-Series Phones
- Question Mark ? Button
- Call Support
- Open Support Case
