Transfer

• NOTE: This article is applicable to Sky customers only. If you are a MiCloud customer, see the Client User Guide for instructions on transferring calls in the Client or see the IP Phones section of the MiCloud Supported Devices article to find the user guide for your model desk phone that includes instructions for transferring calls.

Table of Contents

Overview
Transfer Active Call to Another Phone
Transfer Active Call Directly to Voicemail
Types of Transfers

Overview

In telephony, a transfer is a feature used to send an active call from one phone to another. When you receive an incoming call directly to your (DID) phone number in the Sky phone system, you have the option of transferring the call to an internal extension, an internal or external 10-digit phone number, or to the voicemail associated with an internal extension.

Note that transfers can also be completed via the Phone Assistant application.

Transfer Active Call to Another Phone

To transfer an active call to another phone number, use the instructions below for the brand of phone used in your Sky phone system:

Using IP 400-Series Phones

1. Press the Transfer function key during an active call. The original call is placed on hold, a new line opens on the phone's screen, and a dial tone can be heard.
2. Dial the extension -or- outbound dial digit (usually 9) plus 1 and the 10-digit phone number for which you want to transfer the call. You then have the following options:
   • Warm (Announced) Transfer - Wait until the other party answers, explain the reason for the transfer, and press the Yes soft key to complete the transfer.
   • Cold (Unannounced) Transfer - Press the Transfer soft key or hang up.
   • Cancel Transfer - Press the Cancel soft key or press the line button to take the original call off hold.

Using Cisco 7900-Series Phones

1. Press the Trnsfer soft key during an active call. The original call is placed on hold, a new line opens on the phone's screen, and a dial tone can be heard.
2. Dial the extension -or- dial the outbound dial digit (usually 9) plus 1 and the 10-digit phone number for which you want to transfer the call. You then have the following options:
   • Warm (Announced) Transfer - Wait until the other party answers, explain the reason for the transfer, and press the Connect soft key to complete the transfer.
   • Cold (Unannounced) Transfer - When you hear the other party's line ring, press the Connect soft key.
   • Cancel Transfer - Press the Cancel soft key or press the line button to take the original call off hold

Transfer Active Call Directly to Voicemail

To transfer an active call directly to the voice mailbox of someone in your organization, use the instructions below for the brand of phone used in your phone system:

Using IP 400-Series Phones

1. Press the Transfer function key during an active call. The original call is placed on hold, a new line opens on the phone's screen, and a dial tone can be heard.
2. Dial the extension of the desired voice mailbox.
3. Press the More soft key, then press the To VM soft key. (Note that after several seconds, if these soft keys are not pressed, the other party's line rings, and the call is processed as a normal transfer of an active call to another phone number.)

To transfer an incoming call directly to the voice mailbox of someone in your organization, do one of the following

• Press the # key on the phone keypad.
• Press the Voicemail function key.
• Press the To VM soft key.

NOTE: When using IP 400-series phones, incoming calls that are part of a Ring Group or processed by a Call Screening rule, cannot be transferred to voicemail.

Using Cisco 7900-Series Phones

1. Press the Trnsfer soft key during an active call. The original call is placed on hold, a new line opens on the phone's screen, and a dial tone can be heard.
2. Press the ToVmail soft key and dial the extension of the desired voice mailbox.

Types of Transfers

There are two types of transfers:

• Warm (Announced) Transfer - Occurs when you want to speak with the person to whom the call is being transferred before actually connecting the original caller to this person. This type of transfer is sometimes referred to as a "warm transfer," "consulted transfer," "supervised transfer," or "announced transfer." It is generally regarded as more professional to perform a warm (announced) transfer.
• Cold (Unannounced) Transfer - Occurs when you want to transfer a call immediately without waiting for a response from the person to whom the call is being transferred. This type of transfer is sometimes referred to a "cold transfer," "blind transfer," "immediate transfer," "unsupervised transfer," or "unannounced transfer."