The Sky Phone Profile Types article provides a complete description of the characteristics and available functionality associated with each of the four types of phone profiles that can be utilized in the Sky phone system.
Table of Contents
Profile Types
Managed Profile
Virtual Profile
Courtesy Profile
Analog Profile
Swapping Profiles
Activating Profiles
Profile Cancellation Policy
FAQ
Profile Types
Managed (IP Phone) Profile
A managed profile, which is also known as an "IP phone profile" and a "Full Managed Profile," is usually assigned to most new users. Approximately 85% of all of the phone profiles used by Sky customers are managed profiles. Managed profiles provide the following functionality:
- Includes a DID (direct inward dial) phone number with unlimited domestic calling (outbound and inbound).
- Access to Voicemail.
- Access to a wide range of phone features available in the Sky phone system.
- Sky Account Portal access to manage phone features including phone and voicemail settings, call routing, call forwarding, shared lines, speed dials, shared voicemail, and more.
- Ability to purchase additional services including Sky Scribe, Sky Fax, Sky On Demand Conferencing, Sky Replay, Sky Mobility, Sky Contact Center, Sky for Salesforce, and more. See the Add-on Features and Application Integration articles for information about all of the additional services available for managed profiles.
Virtual Profile
Virtual profiles provide the following functionality:
- Used by business travelers who are frequently on the road.
- Used by businesses located in one geographic area to provide customers with a phone number that appears to be in another geographic area.
- Includes a DID (direct inward dial) phone number, unlimited inbound minutes, but there is NO OUTBOUND CALLING.
- Can NOT be used to log into a physical phone and is NOT functional with a softphone nor with Sky Mobility
- Provides Voicemail.
- Provides access to a wide range of phone features available in the Sky phone system.
- Sky Account Portal access to manage phone features including phone and voicemail settings, call routing, call forwarding, shared lines, speed dials, shared voicemail, and more.
- Ability to purchase the Sky Scribe service.
Courtesy Profile
Courtesy profiles provide the following functionality:
- Intended for low-use, public area phones (lobbies, reception areas, conference rooms, mail rooms, hallways, etc.).
- Includes a DID (direct inward dial) phone number with unlimited inbound minutes and 200 minutes of outbound calling with a charge of $0.05 per-minute when this limit is exceeded.
- Voicemail and Sky Account Portal access are NOT available.
- Not supported for use with shared lines.
- Overflow calling conditions route calls to the location's main phone line.
- No services can be added to a Courtesy profile.
Analog Profile
Analog profiles provide the following functionality:
Swapping Profiles
Authorized Contacts (Decision Makers and Phone Managers) can open a Support case to request a change to a phone profile type. Phone profile types include Managed, Virtual, Courtesy, and Analog, which are all described above in this article. For more information about requesting a profile type swap for an existing user, see the Swap Profile article.
Activating Profiles
To activate a profile, Authorized Contacts can utilize the Add User feature in the Sky Account Portal where they can select the type of phone profile for each new user. To change profile types for existing users or to deactivate profiles, contact your Sky Account Manager or Support.
Profile Cancellation Policy
As per our current terms, we do not prorate credits for the current billed period when individual phone profiles are disconnected. Instead of disconnecting your contracted phone lines when you have changes in personnel, we recommend that you reassign the phone lines to new staff members. Doing this enables you to recycle phone lines and experience savings. The process of closing lines and then adding new user licenses incurs fees. Reassigning a phone line to a new user avoids both the forfeiting of the remaining current billed period and the new user setup fee for the new line. If you do not plan to rehire for a position within the current contract term or if your business is planning to shrink significantly from your original contracted profile amounts, please contact RingCentral prior to your contract renewal to discuss if there are any options to adjust your contracted seats.
FAQs
Q: How do I identify a user's phone profile type?
A: Authorized Contacts (Decision Makers and account-level Phone Managers) may access Sky Account Portal and navigate to the My Services area of a user's Personal Information screen to view a summary of all active phone profiles, Add-on Features, and other Sky services.
Q: Why are there usage fees on courtesy and analog profiles?
A: Courtesy and Analog profiles are "metered" and intended for low usage phones with lower monthly fees. With unlimited inbound, and 200 minutes of outbound calling included, these profiles are normally sufficient for the associated use types.
Q: For Courtesy Profiles, can additional outbound minutes be purchased beyond the included 200?
A: Courtesy profiles include 200 outbound minutes per month. When this limit is exceeded, a charge of $0.05 per-minute is applied. If significantly more than 200 outbound minutes per month are routinely used by a Courtesy profile phone, you should consider contacting Support to change to a Managed profile.
Q: Are there different rates available for overage fees related to Courtesy and Analog profiles?
A: No. The same usage fee applies to both Courtesy and Analog profiles.
Q: Are outbound calls from shared lines included in the metered profile usage?
A: Yes. Usage over 200 minutes is applicable whether it is a primary line or a shared line on a different phone.
Q: Do forwarded calls get metered on courtesy and analog profiles?
A: Yes. Forwarded calls are included in the metered usage.
Q: Can outbound calls be restricted on profiles that are metered, to avoid overage fees?
A: Yes. External calls can be restricted using Authorization Codes.
Q: Can I see if a specific phone number is exceeding the 200-minute outbound limit?
A: Users can view the Call Log for their own phone number. Authorized Contacts can view the Usage Log for all phone numbers on the account.
Q: Can I change the profile type for an existing phone to a different type of profile?
A: Yes, Authorized Contacts can request an existing phone profile be changed from one type to another. For more information, see the Swap Profile article.
Q: If I switch the profile type in the middle of the month, which will appear on the invoice?
A: Billing is based on the profile type at the end of the month when the invoice cycle is complete.
Q: Can a Programming Number be used to access Sky Account Portal, or check voicemails?
A: No, a Virtual, Courtesy, or Managed profile must be used in order to gain access to these features, even if the component is used within the call flow.
Q: Are usage fees applicable for phone numbers that are not a type of billable phone profile?
A: Yes, customers are responsible for all outbound usage fees associated with all non-profile phone numbers, which are charged at $0.05 per minute. Within the Sky phone system, non-profile numbers include "programming" numbers used to process calls through a company's call flow. A programming number is typically used as the "main line" number (where most inbound calls are received at an account location) and as a "trigger" number to process ring group calls for the location's Auto Attendant. For direct outbound calls from a programming number, and inbound calls to a programming number that are transferred to an external phone number, any usage fees incurred from these calls are charged to the customer's account. The Usage Without Services report provides access to the usage fees applicable to your organization.
