Authorization Codes (for Calling Restrictions)

• NOTE: This article is applicable to Sky customers only. If you are a MiCloud customer, see the Managing Account Codes article for related information.

Table of Contents

Overview
Implementing Authorization Codes
Identifying Actively Used Codes
Placing Calls with Authorization Codes

Overview

The Authorization Codes service expands the standard Call Restriction options that can be applied to the users in a Sky account. These options enable users to override international or external calling restrictions by entering a valid code. The actual codes are created and managed by Support personnel and then implemented at the account level by our Support personnel or applied to individual users by Authorized Contacts.

• NOTE: All users of the Sky phone system are initially restricted from dialing international phone numbers unless an Authorized Contact has created a Support Case to remove this restriction for individual users.

Note that Authorization Codes are different from Client Matter Codes, which are used to track calls for billing or informational purposes, and optionally to restrict certain types of calls from being placed without entering a code. Your account can be set up with either Authorization Codes or Client Matter Codes, but not both.

Implementing Authorization Codes

Authorized Contacts (Decision Makers and Phone Managers) can add the optional Authorization Codes service to their account by creating a Support Case to communicate the necessary information to Support. If any of the "Code Required" calling restrictions (listed below) will be implemented, be sure to obtain a list of valid codes to provide to the users in your account. After this service is activated, you can manage Calling Restrictions for the users in your Sky account by doing the following in the Sky Account Portal:

1. Navigate to Phone System > Users.
   NOTE: If you are a location-based Phone Manager, you must first select the desired user's location address from the All locations drop-down menu (located above the column headings).
2. In the Users screen, right-click the row of the desired user and select the Phone Settings option from the menu that opens.
3. Find the Calling Restrictions menu in the Features section of the Phone tab.
4. Click the current setting, select the desired option from the menu that opens, and click the check mark to save.

The following list shows the different options that are available for implementing Authorization Codes for the user phone profiles in your organization. Note that the first five items below are the standard Calling Restriction options that are available for all accounts by default. Only one of these options can be enabled for a selected user.

• Unrestricted - Enables calls to any United States or international destination.
• No International (this is the default setting) - Enables calls to any United States destination, but blocks all calls to international destinations.
• No External - Enables calls to any internally dialed extension, but blocks all external calls.
• No International and No 411 - Enables calls to any destination, but blocks all 411 calls and all calls to international destinations.
• No 411 - Enables calls to any United States or international destination, but blocks all 411 calls.
• Code Required for International - Enables calls to any United States destination, but blocks all calls to international destinations unless a valid code is entered.
• Code Required for External - Enables calls to internally dialed extensions, but blocks all external calls unless a valid code is entered.

NOTE: All calls to 900 numbers are blocked by default.

Identifying Actively Used Codes

Authorized Contacts can identify the Authorization Codes that are actively used in their organization by accessing the Usage Log screen and exporting the data to a .csv file that provides the Account Codes column for this purpose. Note that the Usage Log screen itself does not display these Account Codes, but the exported .csv file does. For instructions, see the "Exporting Usage Logs" section of the Usage Log article.

Placing Calls with Authorization Codes

NOTE: The use of Authorization Codes does not affect the ability to dial 911.

If an Authorization Code has been applied to your phone profile to restrict international, external, or 411 calls, a valid code is required to place these types of calls. If you need such a code, contact an Authorized Contact in your account. If you have such a code, use the following instructions:

1. Dial 9.
   NOTE: If your outbound dial digit is not 9, try using 8 or see the Outbound Dial Digit article.
2. Dial the desired phone number.
3. When prompted, enter the desired Authorization Code.
4. Press # to connect the call.