Ring Group

Table of Contents

Overview
Ring Groups and Call Forwarding
Managing Ring Groups in Account Portal

Overview

In the Sky phone system, a Ring Group is a grouping of phone numbers that are configured to receive and process incoming calls in a particular order. Ring Groups can be configured to process calls when a caller reaches an Auto Attendant, when a line is busy, and when a phone number is dialed directly.

Authorized Contacts (Decision Makers and account-level Phone Managers) can log into Account Portal to access the Call Flow Editor to create a new or modify an existing Ring Group.

Ring Groups, also known as Hunt Groups, typically consist of user phone profiles for specialized areas of a company or organization. For example, a Sales Ring Group would contain the phone profiles of selected sales personnel in your company. Options to direct calls to specific Ring Groups are selected in an Auto Attendant or other call flow component. Ring Groups are configured to ring either all phones or only idle phones for members of the Ring Group when a call is received and the option for that group is selected.

NOTE: When incoming calls are directed to phones by a Ring Group, the first approx. 20 characters in the name of the Ring Group displays below the inbound Caller ID on the phone's screen when using a 400 series IP phone. When using a Cisco 7900 series IP phone, the profile name associated with the Ring Group's "Trigger" number displays at the bottom of the phone's screen instead of the Ring Group name.

Ring Groups and Call Forwarding

If a phone number that is part of a Ring Group has call forwarding or call screening enabled, calls to that Ring Group will not ring that phone number and will not forward the call. Call forwarding and call screening must be disabled in order for a phone number to receive Ring Group calls.

Managing Ring Groups in Account Portal

Use the following instructions to manage Ring Groups in the Call Flow Editor .

1. Decision Makers and account-level Phone Managers can log in to Account Portal with business email address (username) and user password.
2. Navigate to Phone System > Call Flow Settings.
3. In the Call Flow Editor that opens, search for the Ring Group you want to edit.
   • For details, see the Finding an Existing Call Flow Component section of the Call Flow Editor article.
4. Select a Ring Group and modify the desired settings.

Adding a Member to a Ring Group in Account Portal

1. Access the desired Ring Group in the Call Flow Editor as explained above.
2. In the Connects to configuration panel, click the drop-down arrow in the box below Members and select Browse to search for names you can add to the selected Ring Group. You can also type all or part of a phone number to select from a list of matching phone numbers to add a member to the selected Ring Group.

Removing a Member from a Ring Group in Account Portal

1. Access the desired Ring Group in the Call Flow Editor as explained above.
2. In the Connects to configuration panel, find the desired phone number and name you want to remove in the Members box.
3. Click the X to the right of the desired member to remove from the Ring Group.