The MiCloud/Sky Help Center, located at https://oneview.ringcentral.com/s/support, provides MiCloud and Sky customers with access to documentation and support information.
If you are on the Help Center Login page and need some help, find the information below that applies to you.
Customers
MiCloud and Sky Customers - Authorized Contacts can log in to the Help Center to open a Case by entering the same credentials used to access the Account Portal. If you are an Authorized Contact who is unable to log in to the Help Center, send an email to MiCare_Admin@mitel.com to explain your login issue. End users and Authorized Contacts can contact Support. For helpful information about opening a Case to report issues or request changes to your services, see the Opening a Support Case article.
Partners, Consultants, and Developers
Partners - If you are a MiCloud/Sky Partner, Authorized Contacts from your account must report all issues by opening a Case in the Help Center. After you open a Case, if necessary, you can follow up with a call to Support (see the Contact Support page for phone numbers). If you are an Authorized Contact but are unable to log into the Help Center, send an email to PICAmericas@mitel.com to explain your login issue. Note that each MiCloud/Sky Partner account has one or more Super Users who are responsible for designating Authorized Contacts for their account. If you work for a MiCloud/Sky Partner and need access to the Help Center, you can send an email to PICAmericas@mitel.com to find out who the Super Users are for your account.
Why Log In?
The MiCloud/Sky OneView Help Center prompts you to log in whenever you access a link that requires logging in to the site to continue.
Logging in to the MiCloud/Sky Help Center at https://oneview.ringcentral.com/s/support is most often used for the following purposes:
- To access detailed information on the Trust Site.
- To open a case or start a chat session to report an issue or request changes to the products, services, and features utilized by your MiCloud/Sky account.
- To view an article that requires authentication.
The ability to log in to the Help Center site is limited to only the following authorized persons:
- Authorized Contacts for Partners and Cloud-based (MiCloud and Sky) Customers
- Consultants and Developers who have a support contract
If you are an authorized person, enter the business email address that was previously registered with our Support organization along with the associated password. Use the "Forgot Password" link to reset a previously validated password. If you are not sure about your status as an authorized person or have issues with your login credentials, ask an Authorized Contact (phone system administrator) in your organization.
NOTE: If you remain logged into the MCloud/Sky Help Center after a long period of inactivity, trying to access an article directly or via a link may result in an error message. If you experience this, please log out of the Help Center, log in again, and then try accessing the desired article.
How to Create a Case
Cloud customers and partners can create a new case from the Help Center. For more information, see
Opening a Support Case.
