Time of Day

Table of Contents

What is a Time of Day?
Managing Time of Day Controls
In the Sky Account Portal
On Your Phone

What is a Time of Day?

In the Sky phone system, a Time of Day (TOD) is a call flow component that defines a specific set of routing instructions for incoming calls based on the time of day and day of week that calls are received. A Time of Day component enables callers to hear different messages with different instructions for different day and time periods. Most organizations have a Day TOD for daytime business hours and a Night TOD for non-business hours (when facilities are closed). Additionally, an organization can also utilize a Weekend TOD, Holiday TOD, and any other custom Time of Day. A manual TOD mode can be added to an organization's call flow and utilized as needed when preferred over a timed (automatic) mode. Commonly a manual Emergency TOD mode is used for times when the customer loses power or connectivity to their facility.

Decision Makers and account-level Phone Managers can access the Call Flow Editor in the Sky Portal to create a new or modify an existing Time of Day component.

Managing Time of Day Controls

A Time of Day call flow component can be controlled by one or more phone numbers (profiles) that belong to the Decision Makers and account-level Phone Managers who are authorized to modify call flow settings for your organization. Changes can be made to the Time of Day from a physical phone or the Sky Account Portal.

To manage Time of Day controls, follow the instructions below.

In the Account Portal

Managing Time of Day

1. Log in to the Account Portal with your business email address (username) and user password.
2. Navigate to Home > Settings > Phone Settings.
3. In the Phone Settings screen that appears, select the Time of Day tab.
4. Modify the settings to which you have access.
   NOTE: If you select a "Manual" option, you should select an "Automatic" option when you want the normal call flow processing to resume.

Removing a Time of Day Mode

1. Log in to the Account Portal your business email address (username) and user password.
2. Navigate to Phone System > Call Flow Settings.
3. Within the Call Flow Editor, search for the Time of Day for which you want to remove a Mode.
4. Select the Time of Day.
   The associated configuration panels are displayed.
5. On the Modes tab, click the Delete icon (-) next to the mode you want to remove.
6. Click Save.

Removing a Time of Day Time Period

1. Log in to the Account Portal your business email address (username) and user password.
2. Navigate to Phone System > Call Flow Settings.
3. Within the Call Flow Editor, search for the Time of Day for which you want to remove a Time Period.
4. Select the Time of Day.
   The associated configuration panels are displayed.
5. On the Time Periods tab, click the Delete icon (-) next to the time period you want to remove.
6. Click Save.

On Your Phone

To manage Time of Day controls on your phone, use the instructions below for the brand of phone used in your phone system.

Using IP 400-Series Phones

When using an IP400-series phone, you can only manage Time of Day controls from the Account Portal. See the In the Account Portal section above.

Using Cisco 7900-Series Phones

1. Press the Services (globe icon) button on your phone.
2. Select the Time of Day Controls button.
   You will see the Time of Day programming for which you have control.
3. If you have control of more than one Time of Day component, select the desired component that you want to modify.
4. Use the up and down toggle button to select the mode you want to enable.
5. Press the Select soft key.
   You will now see an > arrow character next to the mode that is enabled.

NOTE: If you manually override the Automatic setting, you should set it back to the Automatic setting when you want the normal call flow processing to resume.