Intercom

NOTE: This article is applicable to Sky customers only. If you are a MiCloud customer, see the Client User Guide for instructions on using intercom functionality in the  Client or see the Telephone and Client User Guides article to find the user guide for your model desk phone that includes instructions for using the intercom feature.

Intercom is a Group Feature of the Sky phone system that enables members of one group to place a two-way extension-to-extension speakerphone call to members of another group. The user placing an intercom call speaks without picking up the handset and the user receiving the intercom call answers without picking up the handset.

If any of the following conditions are true, the user placing the intercom call will hear a busy signal and the phone will display a message indicating the dialed number is unreachable.

• The called party is not using a phone in the Sky phone system
• The called party is busy on another call
• The intercom feature is disabled for the user receiving the call
• The phone is out of service

By default, any phone in your phone system can place or receive an intercom call. However, an Authorized Contact may decide to exclude certain phones from accessing this feature or to create multiple Intercom groups within your phone system to control the use of this feature.

Placing an Intercom Call

To place an intercom call, use the instructions below for the brand of phone used in your Sky phone system:

Using IP 400-Series Phones

Using Cisco 7900-Series Phones

1. Press the Services button (globe icon).
2. Select Intercom from the menu and you will hear a dial tone.
3. Dial the extension of the user with whom you want to have an intercom call.
4. The call is connected.
5. When finished, end the intercom call the same way you end other calls.

Enabling and Disabling Intercom

Intercom functionality can be enabled and disabled in different ways including on your phone and in the Account Portal

On Your Phone

To enable and disable intercom functionality on your phone, use the instructions below for the brand of phone used in your phone system:

Using IP 400-Series Phones

Intercom can be enabled and disabled only in the Account Portal.

Using Cisco 7900-Series Phones

1. Press the Services button (globe icon).
2. Select Settings.
3. Select User Preferences.
4. Scroll to highlight Receive Intercom.
5. Press the Select soft key to toggle receiving intercom calls on or off.

In the Account Portal

Decision Makers and Phone Managers can enable and disable the Intercom feature for the users that they manage.

1. Log in to the Account Portal with your username (typically your business email address) and user password.
2. Navigate to Phone System > Users.
3. Find the desired user and click the link in the Service/Phone Name column.
   Alternatively, you can click to highlight the user's row, right-click, and then select Phone Settings.
4. On the Phone Settings screen, select the Phone tab.
5. Under Privacy, next to Intercom, choose one of the following options, and then click the checkmark to the right of the setting to save the changed setting:
   • Receive intercom
   • Do not receive intercom

Enabling and Disabling the Intercom Beep Sound

By default, all intercom calls are announced by a "beep" sound.

To disable (or enable) the Intercom beeping sound:

1. Log in to the Account Portal with your username (typically your business email address) and user password.
2. Navigate to Phone System > Users and click the Service/Phone Name link of the desired user.
3. On the Phone Settings screen select the Phone tab.
4. Under Features, click to the right of Intercom Beep and select one of the following options from the drop-down menu that appears:
   • Enabled - This is the default setting and plays a sound when an intercom call is received.
   • Disabled - This setting disables the playing of a sound when an intercom call is received. The intercom call is still made, but there is no sound to announce the call.
5. To save the selected change, click the checkmark.

Requesting Changes to Intercom Groups

To make changes to the intercom groups in your phone system, Authorized Contacts (Decision Makers and Phone Managers) can manage permissions under Groups Management.