Phone Features Settings

Information about managing the settings in the "Features" section of the Phone tab in the Phone Settings screen. Users and Authorized Contacts in the Sky phone system have access to these features in the Sky Account Portal.

Table of Contents

Access
Calling Restrictions
Call Waiting Beep
Intercom Beep
Inbound Caller ID
On Phone Directory
Video Mobility

Access

To access these settings, do the following:

Users

1. Log in to Account Portal with phone number and phone/voicemail PIN OR your business email address (username) and user password.
2. Navigate to Home > Settings > Phone Settings.
3. In the Phone Settings screen, which opens displaying the Phone tab, you can manage the settings (except for Calling Restrictions) that are described in the rest of the article below.

Authorized Contacts

1. Log in to Account Portal with your business email address (username) and user password.
2. Navigate to Phone System > Users.
   NOTE: If you are a location-based Phone Manager and you want to manage Calling Restrictions for users in a location that you manage, you must first select the desired user's location address from the All locations drop-down menu (located above the column headings).
3. In the Users screen, right-click the row of the desired user and select the Phone Settings option from the menu that opens (or just click the desired user's name in the Service/Phone Name column).
4. In the Phone Settings screen, which opens displaying the Phone tab, you can manage the settings that are described in the rest of the article below.

Calling Restrictions

Authorized Contacts (Decision Makers and Phone Managers) now have the ability to add or remove Calling Restrictions for the users in their Sky account by doing the following:

1. Find the Calling Restrictions setting in the Features section of the Phone tab.
2. Click the current setting, select the desired option from the menu that opens, and click the check mark to save.

This functionality is useful because all users in all accounts are initially restricted from dialing international phone numbers. This means Authorized Contacts can now enable international dialing for individual users as needed. Alternatively, you can contact Support to create a Support Case to add or remove calling restrictions for individual users or your entire account.

NOTE: For the Calling Restriction options described in this article, calls to 900 numbers are automatically blocked for all options.

The following list shows the five Calling Restriction options that are available in most accounts.

• Unrestricted - Enables calls to any United States or international destination.
• No International (this is the default setting) - Enables calls to any United States destination, but blocks all calls to international destinations.
• No External - Enables calls to any internally dialed extension, but blocks all external calls.
• No International and No 411 - Enables calls to any destination, but blocks all 411 calls and all calls to international destinations.
• No 411 - Enables calls to any United States or international destination, but blocks all 411 calls.

The above Calling Restriction options can be expanded by adding the optional Authorization Codes service, which requires creating a Support Case. When this service is added to your Sky account, the following two options are added to the above list:

• Code Required for International - Enables calls to any United States destination, but blocks all calls to international destinations unless a valid code is entered.
• Code Required for External - Enables calls to internally dialed extensions, but blocks all external calls unless a valid code is entered.

All seven of the Calling Restriction options listed above can be replaced with the seven options listed below by adding the optional Client Matter Codes service, which requires creating a Support Case. These codes are used to track calls for billing or informational purposes, and optionally to restrict external or international calls unless an appropriate code is entered. When this service is added to your Sky account, the Calling Restriction options displayed in the Phone tab of the Phone Settings screen are replaced with the following:

• Unrestricted (this is the default setting) - Enables calls to any any United States or international destination.
• Verified Code Required for International - Requires entering a verified code for all International calls.
• Verified Code Required for External - Requires entering a verified code for all external calls.
• Verified Code Optional for All - Allows entering a verified code for all calls, but is not required.
• Unverified Code Required for International - Requires entering an unverified (arbitrary) code for all International calls.
• Unverified Code Required for External - Requires entering an unverified (arbitrary) code for all external calls.
• Unverified Code Optional for All - Allows entering an unverified (arbitrary) code for all calls, but is not required.

For more information, see the Authorization Codes and Client Matter Codes articles.

Call Waiting Beep

To manage this setting:

1. Find the Call Waiting Beep setting in the Features section of the Phone tab for the desired user.
2. Click the current setting, select one of the following options from the menu that opens, and click the check mark to save.
   • Enabled - This is the default setting and plays a sound when an inbound call is received during an active call (to enable normal call waiting functionality).
   • Disabled - This setting disables the playing of a sound when an inbound call is received during an active call (to make it easier to ignore call waiting calls).

Intercom Beep

To manage this setting:

1. Find the Intercom Beep setting in the Features section of the Phone tab for the desired user.
2. Click the current setting, select one of the following options from the menu that opens, and click the check mark to save.
   • Enabled - This is the default setting and plays a sound when an intercom call is received.
   • Disabled - This setting disables the playing of a sound when an intercom call is received. The intercom call is still made, but there is no sound to announce the call.

Inbound Caller ID

To manage this setting:

1. Find the Inbound Caller ID setting in the Features section of the Phone tab for the desired user.
2. Click the current setting, select one of the following options from the menu that opens, and click the check mark to save.
   • Enabled - This is the default setting and displays the caller ID for all inbound calls.
   • Disabled - This setting disables the display of the caller ID for all inbound calls.

On Phone Directory

To manage this setting:

1. Find the On Phone Directory setting in the Features section of the Phone tab for the desired user.
2. Click the current setting, select one of the following options from the menu that opens, and click the check mark to save.
   • Enabled - This setting includes the phone profile information in the company's Dial by Name directory, which is available to callers when an Auto Attendant is utilized for inbound calls.
     • NOTE: On Phone Directory is set to Enabled when the Do not include in dial-by-name groups checkbox is NOT selected when a user is added to an account via the Add User feature. If the Do not include in dial-by-name groups check box IS selected when a user is added, the Enabled setting removes the user from the excluded list for the account-wide Dial-by-Name directory.
   • Disabled - This setting excludes the phone profile information from the company's Dial by Name directory, which is available to callers when an Auto Attendant is utilized for inbound calls.

     • NOTE: On Phone Directory is set to Disabled when the Do not include in dial-by-name groups checkbox IS selected when a user is added to an account via the Add User feature. If the Do not include in dial-by-name groups check box is NOT selected when a user is added, the Disabled setting adds the user to the excluded list for the account-wide Dial-by-Name directory.

     • TIP: If you are looking for a setting to manage inclusion or exclusion from the phone directory, use the Directory setting in the Privacy area of the Phone tab in the Phone Settings screen. For more information, see the Managing Inclusion and Exclusion in the Employee Directory section of the Employee Directory article.

Video Mobility

To enable of disable the Video feature for the Sky Mobility service, do the following:

1. Find the Video Mobility setting in the Features section of the Phone tab for the desired user.
2. Click the current setting, select one of the following options from the menu that opens, and click the check mark to save.
   • Enabled - This setting enables the use of Video functionality in the Connect for Mobile app for this user.
   • Disabled - This setting disables the use of Video functionality in the Connect for Mobile app for this user.

NOTE: The Video Mobility setting appears in the Features section of the Phone tab only when a user has the Sky Mobility service (uses the associated Connect for Mobile app). A user's Video Mobility setting in the Phone tab of the Phone Settings screen is synced with the user's "Enable Video" setting accessible to Authorized Contacts via the Manage option next to Sky Mobility in the Add-on Features screen. Authorized Contacts can enable the Video feature for all Sky Mobility users in one place. To learn how, see the Enable Video section of the Sky Mobility article.