NOTE: This article is applicable to Sky customers only. If you are a MiCloud customer, see the Client User Guide for instructions on placing calls on hold in the Client or see the Telephone and Client User Guides article to find the user guide for your model desk phone that includes instructions for placing calls on hold.
Table of Contents
Overview
Placing a Call on Hold
Resuming a Call on Hold
Hold Ringback
Overview
When an active call is placed on hold in the Sky phone system, the connection remains active, but no verbal communication is possible until the call is removed from hold. In addition to placing calls on hold using an individual phone, calls can be "parked" on hold and picked up later from any other extension in the phone system. For more information, see our Park article.
When a call is on hold, your organization can choose to play music or a message to entertain or inform your callers. To learn more, see our Hold Music article.
NOTE: When you are on an active call and you answer an incoming call, your active call is placed on hold automatically. Additionally, whenever you are on an active call and perform another action such as transfer, park, or conference, the active call is placed on hold.
Placing a Call on Hold
To place an active call on hold, use the instructions below for the brand of phone used in your Sky phone system.
Using IP 400-Series Phones
Do one of the following:
- Press the Hold function key.
- Press the call appearance line button on the phone's screen that appears next to the call on hold.
Using Cisco 7900-Series Phones
Resuming a Call on Hold
To resume a call that is already on hold, use the instructions below for the brand of phone used in your phone system.
Using IP 400-Series Phones
Do one of the following:
- Press the Hold function key.
- Press the blinking call appearance line button on the phone's screen that appears next to the call on hold.
Using Cisco 7900-Series Phones
- Press the Resume soft key.
- Press the line button on the phone's screen that appears next to the call on hold.
Hold Ringback
When a call has been placed on hold, your phone will periodically ring to remind you that you have a call on hold. This feature is controlled by the Hold Ringback Timer setting.
- For Cisco 7900-series phones, when you have a call on hold, the default Hold Ringback Timer setting will ring your phone every 60 seconds. To adjust the Hold Ringback Timer for a specific user, an Authorized Contact can create a Support Case to communicate the desired setting value (up to 5 minutes) to Support.
- For IP 400-series phones, when you have a call on hold, the Hold Ringback Timer is permanently set to ring after 10 seconds and then ring every 60 seconds thereafter.
