If you are a Decision Maker or Phone Manager, you can manage add-on features and application integration for your MiCloud account.
The Add-on Features page of the Account Portal is divided into the following tabs:
- Add-On Features - From the Add-On Features tab, you can activate add-on features for your account, enable add-on features for users on your account, edit account settings, edit user settings, and disable add-on features for users on your account.
- App Integrations - From the App Integrations tab, you can download the latest version of the Client available for your account, configure synchronization with G Suite, and configure integration with Microsoft Exchange server.
Managing Add-On Features
You can manage the following MiCloud Add-on Features:
- Interaction Recording - A service that provides call recording for users.
- Connect Mobility - A service that provides the ability to use a single mobile device for both business and personal communications; users can access desk phone and Unified Communications capabilities from their mobile device.
- Connect Scribe - An email transcription service; provides an email transcription of each voicemail messages a user receives, along with a .wav file of the message.
- Connect Fax - An email-to-fax service that enables users to receive incoming faxes in their email Inbox and send outbound faxes as email attachments.
- Connect Archiving - A service that provides long-term storage of IM, Call Recording, and Conferencing media.
- Connect Teamwork - A collaboration mobile app for MiCloud users that provides a virtual place where teams can post messages, assign tasks, and share files.
- Connect SMS - A service that enables Teamwork users to send and receive SMS messages on their MiCloud phone number.
*** The SMS feature of MiCloud by RingCentral (accessible through the Teamwork application) will be discontinued effective December 1, 2024.*** - MiCloud MS Teams Integration - MiCloud MS Teams Integration is a direct routing integration of MiCloud's advanced telephony capabilities with Microsoft Teams.
Managing App Integration
You can manage the following from the App Integrations tab on the Add-on Features page of the Account Portal.
