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Managing Teamwork

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Managing Teamwork
Managing-Mitel-Teamwork
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Teamwork is a collaboration mobile app for MiCloud users. It provides a virtual place where teams can post messages, assign tasks, and share files. For more information about Teamwork, see Teamwork for Mobile and Teamwork for Web and Desktop.

If you are a MiCloud Decision Maker or Phone Manager, you can activate Teamwork for users on your account and view a list of all active and deleted workspaces from the Account Portal. Decision Makers can also restore previously deleted workspaces.

NOTE: Teamwork is included in the Essentials, Premier (Standard), and Elite (Advanced) profile types. Users must have one of these profile types in order to use Teamwork.

Viewing a List of Workspaces

MiCloud Decision Makers and Phone Managers can view a list of the available and deleted Teamwork workspaces for their account.

The following information is displayed for each workspace:

  • Name - the name of the workspace
  • Private - specifies whether or not the workspace is private
  • Members - the number of members who have access to the workspace
  • Storage - the total storage space used by the workspace (MB)
  • Files - the total number of files in the workspace
  • Tasks - the total number of messages in the workspace

To view a list of workspaces:

  1. Log in to the Account Portal.
  2. On the Phone System menu, click Add-On Features, and then click Settings to the right of Teamwork.
    The Workspaces dialog box appears.
  3. To view a list of deleted workspaces, click Deleted Workspaces.

Managing Teamwork Users

You can manage Teamwork for users on your account in the following ways:

  • View a list of users that have Teamwork enabled.
  • Enable Teamwork for individual users within your organization.
  • Disable Teamwork for users.

Viewing Users with Access to Teamwork

You can view a list of users that have Teamwork enabled. The following information is displayed on the Teamwork page:

  • Name - user name and business email address as they appear in the MiCloud database
  • Workspaces Joined - number of workspaces the user is joined to

To view users with access to Teamwork:

  1. Log in to the Account Portal.
  2. On the Phone System menu, click Add-On Features, and then click Manage to the right of Teamwork.
    The Teamwork page is displayed.
  3. To filter the list, do one of the following:
    • Type your filter criteria in the search field on the toolbar.
    • Type your filter criteria under the appropriate column heading.

Enabling Teamwork for a User

You can enable Teamwork for individual users within your organization.

NOTE: Teamwork is included in the Essentials, Premier (Standard), and Elite (Advanced) profile types. Users must have one of these profile types in order to use Teamwork.

  1. On the Teamwork page, click Add on the toolbar.
    The Add Users dialog box appears.
  2. To search for a user, type the name, number or extension, or profile type of the user in the Name, Number/Extension, or Product field.
  3. Select the checkbox next to each user you want to enable Teamwork for.
  4. Click Next.
  5. In the Summary panel, verify the displayed information and then click Finish.
  6. When prompted, click Yes to confirm the purchase.
    NOTE: There is no additional cost for enabling Teamwork for a user. Pricing is determined by the profile type assigned to the user.

Disabling Teamwork for a User

  1. On the Teamwork Manage Users page, right-click the user you want to disable Teamwork for and then click Disable.
  2. When prompted, click Yes to confirm that you want to disable Teamwork for the selected user.

Restoring a Deleted Workspace

Decision Makers can restore previously deleted workspaces for their account. Once a previously deleted workspace is restored, a notification is sent to all members of the workspace; messages in the workspace indicate when the workspace was deleted and restored.

NOTE: There is a defect that currently prevents viewing and restoring workspaces in the Account Portal. This defect will be resolved in a future release.

NOTE: If you had unread content when the workspace was deleted, this content will not appear as unread after the workspace is restored.

To restore a deleted workspace:

  1. On the Phone System menu, click Add-On Features, and then click Settings to the right of Teamwork.
    The Workspaces dialog box appears.
  2. Click Deleted Workspaces.
    The Deleted Workspaces dialog box appears.
  3. Right-click the workspace you want to restore, and then click Restore Workspace.
    The selected workspace is restored. If a new workspace has already been created with the same name as the workspace being restored, the restored workspace will be appended to differentiate the two workspaces.
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