If you are a MiCloud Decision Maker or Phone Manager for your account, you can open a Support case to request a change to the profile type assigned to an existing user's phone. The available phone profile types are listed below. To learn more about each profile type, see MiCloud Profiles.
- Elite (formerly known as Advanced)
- Premier (formerly known as Standard)
- Essentials
- Telephony
- Courtesy
- Voicemail
NOTE: For information about changing the phone number or extension for a user, see Changing the Phone Number or Extension for a User.
Swap Considerations
Keep the following in mind when requesting a profile swap:
- Upgrading a profile may enable you to add new services to the profile.
For example, swapping from an Essentials profile to an Elite profile is an upgrade. - Downgrading a profile may force the removal of existing services that are not supported by the new profile type.
For example, swapping from an Elite profile to an Essentials or Premier profile is a downgrade. - Swapping to a Telephony, Courtesy, or Voicemail profile is not permitted.
- If the profile has any open orders associated to it, you may not swap the profile type.
NOTE: If a one-time non-recurring charge (NRC) line item appeared on your invoice for the original phone profile, you will not be charged another one-time NRC when swapping that profile to another profile type.
