As a MiCloud Administrator, you can manage the phone service settings for users in your organization.
From the Phone Service section on the edit user panel, you can do the following:
You can also manage the additional phone service settings for users, such as calling, phone, and voicemail settings.
To access the additional phone service settings for a user:
- On the Account Console menu, click Users & Locations, and then click Users.
- From the list of users, select the name of the user whose phone service settings you want to access and click Manage.
- In the edit user panel, click Phone Service and then click More Settings.
The More Phone Service Settings dialog box is displayed.
Calling Settings
The following table describes the calling settings available for users.
| Privacy | Make Extension Private | Select this check box if you do not want the user's extension to be displayed to the call recipient when an internal call is placed. |
Exclude in Dial By
Name directories | Select this check box if you do not want the user’s name and extension to be included in the account dial-by-name directory. |
| External Caller ID | Select the number to display as the user's external caller ID. |
| CNAM (Caller ID Name) | CNAM | CNAM is the name that shows on outbound calls unless the carrier pulls their Caller ID Number from the CNAM database.
Enter the name to be displayed in the CNAM field.
NOTES:
- This feature is available only for US and Canadian accounts.
- The CNAM (Caller ID Name) can contain a maximum of 15 characters.
- By default, the CNAM for a user's phone is the combination of the first name and the last name of the user with a maximum of 15 characters.
You must contact Support to update the Carrier CNAM to complete the configuration. For more information, see the CNAM article. |
| Call Waiting | Play a tone when a
call is waiting | Select this check box to play a sound when an inbound call is received during an active call. |
| Automatic Ringdown | Automatically dial | Select this check box to have the user's phone automatically dial a specified extension whenever the handset is taken off-hook and a number is not dialed within a specified period of time.
Enter the desired extension to dial and the number of seconds to wait before the ringdown is initiated. |
| Bridged Call Appearances | Allow a BCA for this line | Select this check box to enable aBCA for the user; enabling aBCA allows other users to monitor the user's extension through a programmed button on their phone.
See Configuring Associated Bridge Call Appearances for more details. |
Phone Settings
The following table describes the phone settings available for users.
| Time Format | Select the time format for the user's phone display:
- 12-Hour (Default) - to use standard 12-hour (AM/PM) time
- 24-Hour - to use 24-hour (military) time
|
| Wallpaper | Select the wallpaper for the user's phone display.
NOTE: The 6900-Series IP phones do not currently support changing the built-in wallpaper. |
| Ring Tone | Select the ring tone for the user's phone. |
| Wireless Audio Quality | Select one of the following:
- Better quality - to deploy fewer integrated DECT headsets in an area but have better voice quality
- More efficient - to deploy more headsets but have lower voice quality
|
| Wireless Transmission Strength | Select one of the following:
- More devices - to deploy iDECT headsets in a higher density but with a smaller operating range
- Greater range - to deploy iDECT headsets with a larger operating range but with poorer reception in areas with a high number of deployed iDECT headsets
|
Voicemail Settings
The following table describes the voicemail settings available for users.
| Email Notification | Select one of the following options:
- None - if you do not want the user to receive email notification of voicemail messages
- Send Email - to send an email notification without an audio file
- Send Email, then mark as 'heard' - to send an email notification without an audio file, and then mark the voicemail message as heard in the voicemail system
- Send Email, with voicemail attached - to send an email notification with an audio file
- Send Email, with voicemail attached and mark 'heard' - to send an email notification with an audio file, and then mark the voicemail message as heard in the voicemail system
|
| Voice Message Forwarding | Select one of the following:
- None - if you do not want the user's voicemail messages to be forwarded
- Forward - if you want the user's voicemail messages to be forwarded to another extension; enter the desired extension
- Forward and delete original - if you want the user's voicemail messages to be forwarded to another extension and then automatically deleted; enter the desired extension
|
| Play message details before each message | Select this check box to play the time and sender information before each message when the user is listening to voicemail. |
| Accept broadcast messages | Select this check box to allow the user to accept broadcast messages sent to all voice mailboxes. |
