Several phone service types are available for MiCloud users so that you can subscribe to the features that are right for individual users. As a MiCloud Administrator, you can open a Support case to request a change to the phone service type for users on your account as their needs change. For information about changing the phone service type for a user, see Swapping MiCloud Profile Types.
The following table lists the features and applications that are available for each type of phone service.
As per our current terms, we do not prorate credits for the current billed period when individual phone services are disconnected. Instead of disconnecting your contracted phone service when you have changes in personnel, we recommend that you reassign the phone lines to new staff members. Doing this enables you to recycle phone lines and experience savings. The process of closing services and then adding new services incurs fees. Reassigning a phone service to a new user avoids both the forfeiting of the remaining current billed period and the new user setup fee for the new phone service. If you do not plan to rehire for a position within the current contract term or if your business is planning to shrink significantly from your original contracted phone service amounts, please contact RingCentral prior to your contract renewal to discuss if there are any options to adjust your contracted seats.
