Ordering Phones

As a MiCloud Administrator, you can order phones and accessories in one of the following ways:

• Use Quick Order to order phones and accessories for a specific user when adding or editing the user.
• Use the Order Hardware page of the Account Console to order phones and accessories in bulk.
  NOTE: You can also schedule your order shipment or order extra hardware in the Ship Hardware section of the Dashboard page.

NOTE: For information about assigning a phone to a user, see Managing Hardware.

Using Quick Order

1. On the Account Console menu, click Users & Locations and then click Users.
2. Do one of the following:
   • Click Quick Actions and then click Add Single User to add a new user.
   • Select the user from the list of users to whom you want to assign a phone and accessories and click Manage.
3. Under Phone Service on the add user or the edit user panel, click Quick Order.
   The Quick Order Phones & Accessories dialog box appears.
4. Under Phones, do the following:
   1. From the Available for drop-down list, select Rental or Sale.
   2. Select the phone to order for the user.
5. Under Accessories, select the accessories to order.
   NOTE: By default, the accessories with the phone you selected are displayed. To change this, choose the compatible phone model or Any Phone from the Works with drop-down list.
6. Under Order Details, do the following:
   1. From the Charge To drop-down list, select the location to bill for the hardware.
   2. From the Ship To drop-down list, do one of the following:
      1. Select the location to ship the hardware.
      2. Select Alternate Shipping Address to enter a different shipping address.
      To update the selected address, click Change Shipping Information and make the required changes.
   3. From the Shipping Speed drop-down list, select the shipping speed for the order.
      NOTE: Shipping costs are calculated at the time of shipment. Expedited shipping incurs an additional cost.
7. Click Place Quick Order.
8. Review the order details and then click Place Order to confirm.
   The Placed Order dialog box opens. View the order number and click Got It. For information about viewing the status of orders and tracking orders for your account, see Viewing Orders.

Bulk Ordering Phones and Accessories

1. Do either of the following: The Order Hardware page is displayed.
   • On the Dashboard page of Account Console, under the Ship Hardware section, click the Order more hardware option.
     NOTE: The Ship Hardware section is available only if you have added hardware during contract creation for your account.
   • On the Account Console menu, click Hardware and then click Order Hardware.
2. Under Phones, select the phones and quantity of each phone to order.
3. To select the accessories to order, do either of the following:
   • Click Show Available Accessories under a device.
   • The Available Accessories dialog box opens. Select the accessories and quantity of each accessory and click Add to Cart.
   • Under Accessories, select the accessories and quantity of each accessory to order.
4. Scroll to the top of the page and click Show Shopping Cart at the top-right corner, your Shopping Cart is displayed.
5. On the Order Summary page, review the order details.
6. To update the hardware order, do the following:
   • To add more units of a selected product, click in the To rent or To buy fields.
   • To remove units of a selected product, click in the To rent or To buy fields.
   • To remove a selected product from the order, do either of the following:
     • Click Remove beside the product. The Remove from cart? dialog box is displayed. Click Remove to remove the product from the cart.
     • Clear the check box beside the product. NOTE: This removes the product only from the order and not from the cart.
   • Review the updated order details and click Continue.
7. On the Shipment Details page, do the following:
   1. From the Charge To drop-down list, select the location to bill for the hardware.
   2. From the Ship To drop-down list, do one of the following:To update the selected address, click Change Shipping Information and make the required changes.
      1. Select the location to ship the hardware.
      2. Select Alternate Shipping Address to enter a different shipping address.
   3. From the Shipping Speed drop-down list, select the shipping speed for the order.
      NOTE: Shipping costs are calculated at the time of shipment. Expedited shipping incurs an additional cost.
8. Click Place Order to confirm your order.
   The Your Order is Submitted! dialog box opens.
9. View the order number and do one of the following:
   • Click Order History to view the status of all orders. For information about viewing the status of orders and tracking orders for your account, see Viewing Orders.
   • Click OK.

You can also schedule an order shipment for any hardware added during contract creation for your account.

1. On the Dashboard page of Account Console, under the Ship Hardware section, click Schedule Shipment beside the office location.
2. The Set Up Hardware Shipment dialog box for the selected location opens. The hardware added during contract creation is displayed in The following hardware will be included in this shipment section.
3. From the Shipping Speed drop-down list, select the shipping speed for the order.
   NOTE: Shipping costs are calculated at the time of shipment. Expedited shipping incurs an additional cost.
4. In the Shipping Address section, review the location to ship the hardware. To update the address, do the following:
   1. Click Change Shipping Information and make the required changes.
   2. Click Change Address.
5. Click Order Hardware to confirm.

NOTE: For information about viewing the status of orders and tracking orders for your account, see Viewing Orders.