Settings groups determine the hold music, telephony settings, voicemail settings, and call settings (including class of service permissions such as restrictions on international and long-distance calling) for users. Each user in your organization is assigned to a settings group.
Some system-level settings groups are included for your account; these settings groups cannot be edited or deleted. However, as a MiCloud Administrator, you can create and configure custom settings groups and delete settings groups that you or other administrators have created.
To add a settings group:
- On the Account Console menu, click Phone System and then click Settings Groups.
- Click Add.
- In the Manage Settings Group dialog, do the following on the Properties tab:
- In the Settings Group Name field, enter a name for the settings group.
- In the Profile Type drop-down list, select the profile type the settings group can be assigned to.
- Only users with the selected phone service type (product) can be assigned to this settings group.
- In the Hold Music drop-down list, select the desired hold music for this settings group.
- Click Next.
- Select the desired telephony settings for the group, and then click Next.
See Telephony Settings below for a description of each available option. - Select the desired voicemail settings for the group, and then click Next.
See Voicemail Settings below for a description of each available option. - Select the desired call settings for the group, and then click Finish to save the settings group.
See Call Settings below for a description of each available option.
To edit a settings group or view the options for a settings group:
- On the Account Console menu, click Phone System and then click Settings Groups.
- Right-click the settings group you want to edit, and then click Edit.
NOTE: Default system-level settings groups cannot be edited or deleted, but you can click Edit to view the options for a system-level settings group. - Make the desired changes in the Manage Settings Group dialog.
- Click Finish on the Call Settings tab to save your changes.
Telephony Settings
The following table describes the available telephony settings.
| Setting | Description |
| Allow Call Pickup | Select this checkbox to allow members of the group to pick up any ringing extension or pick up any parked call. |
| Allow Paging | Select this checkbox to allow members of the group to dial any site paging extension and make an announcement by using the overhead paging system or group paging. |
Allow Hunt Group
State Change | Select this checkbox to allow members of the group to perform the following actions:
- Busy-out a hunt group.
- Return the hunt group to service by keying *18 on the telephone keypad.
If a hunt group is busied out during a holiday or an off-hours schedule, the schedule takes precedence. |
| Allow Extension Assignment | Select this checkbox to allow members of the group to reassign their extension to another telephone. |
| Show Other Extension Caller ID and Name | Select this checkbox to allow members of the group to see incoming caller ID. The impact of this setting is system-wide; for example, it determines whether for any other user extension caller ID appears in the Client, on phone displays, and elsewhere. |
| Show Call History | Select this checkbox to enable call activity tracking. Call detail records are recorded for all calls and call history is available from the phone redial and will show in the Client call history.
Clear this checkbox to enable Call History Privacy. Users can place and receive calls without the calls being tracked and recorded in the call detail records. In addition, the calls will not be available from the phone redial and will not show in the Client call history.
For more information, see Call History Privacy. |
Allow Availability
State Change | Select this checkbox to allow members of the group to change their current availability state from IP phones and the Client. |
Allow Availability
State Change Details | Select this checkbox to allow members of the group to change the call forwarding rules for their availability states. |
| Directed Intercom | Specifies whether users can initiate or receive intercom calls or pages. Select one of the following options:
- None - users cannot initiate or receive intercom calls or pages
- Initiate - users can initiate, but cannot receive intercom calls or pages
- Receive - users can receive, but cannot initiate intercom calls or pages
- Initiate and Receive - users can initiate and receive intercom calls or pages
|
| Whisper Page | Specifies whether users can initiate or receive whisper page calls. Select one of the following options:
- None - users cannot initiate or receive whisper page calls
- Initiate - users can initiate, but cannot receive whisper page calls
- Receive - users can receive, but cannot initiate whisper page calls
- Initiate and Receive - users can initiate and receive whisper page calls
|
| Barge | Specifies whether users can barge in on other users’ calls.
NOTE: Barge-in permits one party to join an existing call as a fully conferenced participant.
- None - users cannot initiate or receive barge-ins
- Initiate - users can initiate, but cannot receive barge-ins
- Receive - users can receive, but cannot initiate barge-ins
- Initiate and Receive - users can initiate and receive barge-ins
|
Silent Monitor/
Silent Coach | Specifies whether users can monitor a phone call of another user and speak to the user without the other party on the call hearing. Select one of the following options:
- None - users cannot initiate or receive silent monitoring or silent coaching
- Initiate - users can initiate, but cannot receive silent monitoring or silent coaching
- Receive - users can receive, but cannot initiate silent monitoring or silent coaching
- Initiate and Receive - users can initiate and receive silent monitoring or silent coaching
|
Voicemail Settings
The following table describes the available voicemail settings.
| Setting | Description |
| Voicemail Callback | When selected, this option allows members of the group to call back a caller after listening to a voice mail from the caller on a telephone.
NOTE: This option is turned off by default. Contact Support to change this option. |
| Access to Broadcast Distribution List | Select this checkbox to allow members of the group access to the company-wide distribution list. A user with this permission can broadcast voice mail messages to all users. |
| Access to System Distribution Lists | Select this checkbox to allow members of the group to access to the system distribution list. |
| Downloading voice messages as WAV files | Select this checkbox to allow members of the group to download voice messages as WAV files. |
| Allow message notification | Select this check box to enable message notification.
NOTE: This option is turned off by default. Contact Support to enable this option. |
| Allow message notification to external number | Select this check box to enable message notification for an external number. This parameter cannot be enabled unless Allow message notification is also enabled. |
NOTE: Selecting the Allow message notification and the Allow message notification to external number options enables message notification and message notification to an external number configurations respectively within the Client. To perform these configurations in the Client, go to the Client Dashboard, click 
in the second pane. In the window that opens, select Voicemail > Escalation. For more information regarding Voicemail Escalation, see the Setting Voicemail Escalation section in the Client User Guide.
Call Settings
Call settings include a class of service permissions and account code collection settings.
Class of service permissions determines the types of calls group members can initiate. Account codes can be used to allow users to exceed their class of service permissions.
For example, if the Class of Service parameter is set to National and the Account Code Collection parameter is set to Required, members of the settings group may freely dial local and national (domestic) numbers but must enter a valid account code in order to dial an international number.
NOTE: To allow users to initiate any type of call without being prompted for an account code, select International as the Class of Service parameter and None for the Account Code Collection parameter.
The following table describes the available call settings.
| Setting | Description |
| Class of Service | Select the permission level for members of the group.
- Local - allow calls only to local or additional local area codes
- National - allow calls to long-distance numbers within the country
- International - allow calls to international numbers
|
| Account Code Collection | Select one of the following account code collection modes for the group:
- None - account code collection is not active for this group; users cannot exceed their class of service permissions
- Optional - users are prompted to enter an account code when they attempt to exceed their class of service permissions
If no account code is entered, the call is completed without account code records. - Required - users are prompted to enter an account code when they attempt to exceed their class of service permissions
If no account code or an invalid account code is entered, the call is not completed.
For more information about account codes, see Using Account Codes. |
