Editing Your Phone Settings

NOTE: This article is applicable only to MiCloud Account Console users and describes viewing and editing personal phone settings, voicemail, call routing, and emergency location settings in the MiCloud Account Portal.

As a MiCloud user, you can view and edit many personal phone settings, voicemail, call routing, and emergency location settings. MiCloud Full Administrators can also view and edit phone settings for other users in their account.

The Phone Settings page is divided into the following tabs:

• Phone — contains phone identification, privacy, time, and feature settings
• Voicemail — contains settings for receiving and forwarding messages
• Call Routing — contains main call routing settings as well as Availability and Power routing settings
• Programmable Buttons — contains settings for programming the phone and button box programmable keys
• Emergency Location — contains settings for personal emergency locations.

To access your phone settings:
 For information about logging in to Account Portal, see MiCloud Account Portal.

1. On the Account Portal Home menu, under Settings, click Phone Settings.
2. Click the tab that contains the settings you want to view or edit.

To access phone settings for another user (available for Administrators only):

1. On the Account Portal Phone System menu, click Users.
2. Do one of the following:
   • In the Service/Phone Name column, click the name of the required profile.
   • Right-click the row that contains the required profile, and then click Phone Settings.

3. Click the tab that contains the settings you want to view or edit.

Editing Phone Identification Settings

Identification settings determine how your phone is identified. The following information is displayed on the Phone tab.

• Internal Caller ID — The Internal Call ID comprises of the first and last name displayed to other users when the user makes an extension dial call and the name listed for the phone profile in the account directory.
  NOTE: The internal caller ID matches the contact name. To edit your internal caller ID, you must update your contact name on the Personal Information page of the Account Portal; see Editing Your Personal Information for more information. If the phone profile is not yet assigned to a contact, the internal caller ID can be updated directly.
• Outbound Caller ID — By default, the Outbound Caller ID is the direct dial number for the user.
• Extension — The extension number for the user.

Full Administrators can edit the outbound caller ID and extension number.

To edit phone identification settings:

1. On the Phone Settings page, click the Phone tab.
2. Under Identification, click the current setting beside one of the following:
   • Outbound Caller ID — to change the Outbound Caller ID number for the user (available for Authorized Contacts only).
   • Extension — to change the user’s extension (available for Authorized Contacts only).
3. Type a new value for the preferred setting.
4. Click  to save your changes.

Editing Privacy Settings

You can view your privacy settings and change your phone and voicemail PIN. If you are a Full Administrator, you can also view and edit privacy settings and change the phone and voicemail PIN for users on your account.

The following privacy settings are displayed on the Phone tab:

• Directory — Shows whether or not your name and extension are included in the account dial-by-name directory
• Intercom — Shows whether or not you can receive Intercom calls
• Caller ID — Shows whether or not Caller ID is blocked for your phone; if Caller ID is blocked, the number will appear as unknown or anonymous when a call is made
• Make Extension Private — Shows whether or not your extension is displayed for internal calls; if this setting is enabled, your extension is not displayed to the call recipient when an internal call is placed

Including Profile Information in the Account Directory

Full Administrators can configure whether or not to include a user’s profile in the account dial-by-name directory.

1. On the Phone Settings page, click the Phone tab.
2. Under Privacy, beside Directory, click the currently selected setting.
3. Select either of the following from the list:
   • Include in the DBN directory (Default) — to include the user’s profile information in the account dial-by-name directory.
   • Do not include in the DBN directory — to not include the user’s profile information in the account dial-by-name directory.
4. Click  to save the changes.

Enabling Intercom Calls

Full Administrators can configure whether or not a user receives intercom calls.

1. On the Phone Settings page, click the Phone tab.
2. Under Privacy, beside Intercom, click the currently selected setting.
3. Select either of the following in the list:
   • Receive intercom (Default) — to allow the user to receive intercom calls.
   • Do not receive intercom — to prevent the user from receiving intercom calls.
4. Click  to save the changes.

Configuring a Private Extension

Full Administrators can configure whether or not a user's extension is displayed to the call recipient when an internal call is placed.

1. On the Phone Settings page, click the Phone tab.
2. Under Privacy, beside Make Extension Private, click the currently selected setting.
3. Select either of the following in the list:
   • Disabled (Default) — to allow the user's extension to be displayed to the call recipient when an internal call is placed.
   • Enabled — to prevent the user's extension from being displayed to the call recipient when an internal call is placed.
4. Click  to save the changes.

Blocking Caller ID

Full Administrators can configure whether or not to block caller ID for a user’s phone. If the Caller ID is blocked, the number will appear as unknown or anonymous when a call is made.

1. On the Phone Settings page, click the Phone tab.
2. Under Privacy, beside Caller ID, click the currently selected setting.
3. Select either of the following in the list:
   • Block caller ID — to block caller ID when the user places an external call; if Caller ID is blocked, the number will appear as unknown or anonymous when a call is made.
   • Do not block caller ID (Default) — to show the caller ID information for a user when placing an external call.
4. Click  to save the changes.

Changing a Phone PIN

You can change your phone and voicemail PIN. If you are a Full Administrator, you can also change the phone and voicemail PIN for users in your account.

Your phone PIN must meet the following requirements:

• Must be 4-16 digits in length; numbers only
• Must not contain repeating digits (such as 1111 and 2222)
• Must not match any part of the associated phone number
• Must not contain sequential numbers (such as 1234 and 3456)

To change your phone PIN:

1. On the Account Portal Home menu, under Settings, click Phone Settings, and then click the Phone tab.
2. Under Privacy, click Change Phone PIN.
   The Change Phone PIN dialog box appears.
3. Under Settings, do one of the following:
   • In the New Phone PIN and Confirm Phone PIN fields, type a new password.
   • Select the Reset to default PIN check box to reset the password to the default 5-digit password assigned to all new phone users for your organization.
4. (Optional) Under Email Notification, do the following:
   • Select the Yes, send email to check box to send an email notification of the password change to yourself.
   • In the and box, type additional email addresses to send notifications to.
5. Click OK to save the new PIN and send any requested notification emails.

Editing the Time Format

You can view and change the time format for your phone. If you are a Full Administrator, you can also change the time format for other user’s phones.

1. On the Account Portal Home menu, under Settings, click Phone Settings, and then click the Phone tab.
2. Under Time Settings, beside Time Format, click the currently selected time format.
3. Select one of the following in the list:
   • H24 — to use 24-Hour (military) time.
   • AMPM (Default) — to use standard 12-Hour (AM/PM) time.
4. Click to save your changes.

Editing the Features Settings

Users can view your features settings and change the settings for the call waiting beep, the wallpaper used on your phone display, and the ring tone used for their phone. If you are a Full Administrator, you can view and edit all of the following features settings for users in your account:

• Call Waiting Beep — choose whether or not to play a sound when an inbound call is received during an active call
• Video Conferencing — choose whether to enable or disable video conferencing for the profile
• Video Mobility — choose whether to enable or disable mobility video for the profile; this feature is available only for Mobility users
• User Group — select the user group to assign the user to
• Operator Access — choose whether to enable or disable Operator Access for Client users; this feature is only available to Advanced CLOUD users
• Shared Call Appearance — choose whether to enable or disable shared call appearance (SCA) for the profile; enabling SCA allows other users to monitor the extension through a programmed button on their phones
• Wireless (iDECT) Audio Quality — chose whether to deploy fewer integrated DECT headsets in an area but have better voice quality (Wideband) or deploy more headsets but have lower voice quality (Narrowband)
• Wireless (iDECT) Transmit Power — choose whether to deploy iDECT headsets in a higher density but with a smaller operating range (Normal), or with a larger operating range but with lower reception in areas with a high number of deployed iDECT headsets (High)
• Wallpaper — select the wallpaper to use on the phone display
• Ring Tone — select the ring tone for the phone
• Delayed Ringdown — choose whether to enable or disable delayed ringdown on the phone
• Ringdown delay — indicate the number of seconds that you want the system to wait for the receiver to respond before dialing the ringdown number
• Ringdown Number — indicate the number to dial when a ringdown call is initiated

Turning the Call Waiting Beep On and Off

1. On the Phone Settings page, click the Phone tab.
2. Under Features, beside Call Waiting Beep, click the currently selected setting.
3. Select either of the following in the list:
   • Enabled (Default) — to play audio when an inbound call is received during an active call.
   • Disabled — not to play audio when an inbound call is received during an active call; the call is still made, but there is no audio played announcing the call.
4. Click to save your changes.

Turning Video Conferencing On and Off

1. On the Phone Settings page, click the Phone tab.
2. Under Features, beside Video Conferencing, click the currently selected setting.
3. Select either of the following in the list:
   • Enabled (Default) — to enable video conferencing for the profile.
   • Disabled — to disable video conferencing for the profile.
4. Click to save your changes.

Turning Video Mobility On and Off

You can choose to enable or disable video mobility for Mobility users.

1. On the Phone Settings page, click the Phone tab.
2. Under Features, beside Video Mobility, click the currently selected setting.
3. Select one of the following in the list:
   • Enabled (Default) — to enable video mobility for the profile.
   • Disabled — to disable video mobility for the profile.
4. Click to save your changes.

Changing the User Group for the User

Which user groups are available for the user depends on the user’s profile type.

1. On the Phone Settings page, click the Phone tab.
2. Under Features, beside User Group, click the currently selected setting, and then select the user group you want to assign the user to.
3. Click to save your changes.

Enabling Operator Access

You can choose whether to enable or disable Operator Access for Client users. Enabling Operator Access improves efficiency in the Client by turning on double-click to answer, listing most recent calls first, and providing advanced telephony features through drag-and-drop.

NOTE: Operator Access is only available for users who have an Elite (Advanced) phone profile.

1. On the Phone Settings page, click the Phone tab.
2. Under Features, beside Operator Access, click the currently selected setting.
3. Select one of the following in the list:
   • Enabled — to enable Operator Access for the profile.
   • Disabled (Default) — to disable Operator Access for the profile.
4. Click to save your changes.

Changing the Wireless (iDECT) Audio Quality Setting

You can choose whether to optimize iDECT headsets for voice quality or a larger number of configured iDECT headsets. Selecting Wideband improves the voice quality but allows fewer iDECT headsets to be configured in a particular area.

1. On the Phone Settings page, click the Phone tab.
2. Under Features, beside Wireless (iDECT) Audio Quality, click the currently selected setting.
3. Select either of the following in the list:
   • Wideband — to improve voice quality but deploy fewer iDECT headsets in a particular area.
   • Narrowband (Default) — to deploy more iDECT headsets but with lower voice quality. 
4. Click to save your changes.

Changing the Wireless (iDECT) Transmit Power Setting

You can choose whether to optimize iDECT headsets for deployment density or operating range.

1. On the Phone Settings page, click the Phone tab.
2. Under Features, beside Wireless (iDECT) Transmit Power, click the currently selected setting.
3. Select one of the following in the list:
   • High — to increase operating range but impact reception in areas with a high number of deployed headsets.
   • Normal (Default) — to provide a higher density of deployed iDECT headsets but with reduced operating range.
4. Click to save your changes.

Changing the Wallpaper on the Phone Display

If the user’s phone supports screen wallpaper, you can select the wallpaper to display.

NOTES: 

• Several wallpapers are available to choose from; custom wallpapers are not currently supported. 
• The 6900 Series IP phones do not currently support changing the phones' built-in wallpaper.

1. On the Phone Settings page, click the Phone tab.
2. Under Features, beside Wallpaper, click the currently selected setting, and then select a wallpaper.
3. Click to save your changes.

Changing the Ring Tone on Your Phone

1. On the Phone Settings page, click the Phone tab.
2. Under Features, beside Ring Tone, click the currently selected setting, and then select a ring tone.
3. Click to save your changes.

Configuring Delayed Ringdown on Your Phone

You can set up your phone to initiate a ringdown call whenever the handset is taken off-hook and a number is not dialed within a specified period of time. You specify the length of time to wait before initiating the ringdown call and the phone number to call when the ringdown is initiated.

1. On the Phone Settings page, click the Phone tab.
2. Under Features, beside Delayed Ringdown, click the currently selected setting, and then select Enabled.
3. Beside Ringdown delay, click the current setting, and then type the length of time (in seconds) to wait before initiating the ringdown call.
4. Beside Ringdown Number, click the current setting, and then type the telephone number to call when the ringdown call is initiated.
5. Click to save your changes.