Editing Your Personal Information

NOTE: This article is about viewing, editing, and managing user settings in the MiCloud Account Portal. For information about viewing, editing, and managing users in MiCloud Account Console, see the MiCloud User Setup article.

As a MiCloud Account Console user, you can view and edit your contact information, including your Account Portal password in the Account Portal. For information about logging in to Account Portal, see MiCloud Account Portal.

If you are a MiCloud Full Administrator or Billing Administrator, you can also view and edit your notification preferences. Full Administrators can also view and edit personal information, including user names, select profile features, and assigned roles, for other users on the account.

The Personal Information page is divided into the following tabs for viewing and editing personal information:

• Contact Information — contains your personal contact information
• Roles and Permissions — contains a summary of your current roles and permissions settings; for more information, see Viewing and Assigning Roles and Permissions
• Notifications — contains settings for batching and opting out of notification emails; for more information, see Configuring Your Notification Preferences

To access your Personal Information settings:

1. Log in to the Account Portal.
2. On the Home menu, under Settings, click Personal Information.
3. Click the tab that contains the settings you want to view or edit.

To access Personal Information settings for another user (available for Full or Billing Administrators only):

1. Log in to the Account Portal.
2. On the Phone System menu, click Users.
3. Do either of the following:
   • In the Contact Name column, click the name of the user.
   • Right-click the row that contains the user, and then click Personal Information.

   The Personal Information page for the selected user is displayed.

4. Click the tab that contains the settings you want to view or edit.

Viewing Contact Information

The following information is displayed on the Contact tab:

• RingCentral Log In
  • Username — Account Portal user name
  • Last Log In — the time and date the user last logged in to the Account Portal
• Contact Information
  • Name — first and last name of the user
  • Title — job title of the user
  • Email — business and personal email addresses of the user
  • Phone — mobile and home phone numbers of the user
• User Location — location the user is currently assigned to
• My Services — a list of all phone profiles and services currently associated with the user
• Add a feature — an area for adding select features to the user’s phone profile

Editing Contact Information

A first name, last name, and business email address must be provided. Title, personal email address, and mobile and home phone numbers are optional.

NOTE: When you update your contact name, your internal caller ID is also updated automatically. For more information about the internal caller ID, see Editing Your Phone Settings.

1. On the Account Portal Home menu, under Settings, click Personal Information, and then click the Contact tab.
2. Under Contact Information, click the current setting that you want to edit.
3. Make the desired changes to the information, and then click to save your changes.

Changing Your Account Portal Password

The Account Portal password must meet the following requirements:

• Must be 8-16 characters in length
• Must include at least 1 English alpha character and 1 numeric character
• Must include at least 1 of the following special characters: @ ! # $ % - _ = +
• Must not contain any spaces

NOTE: Your password expires 90 days after it was last changed. When it expires, you are prompted to change it.

To change your Account Portal password:

1. On the Account Portal Home menu, under Settings, click Personal Information, and then click the Contact tab.
2. Under RingCentral Log In, click Change Password.

   The Change Password dialog box appears.

3. In the New Password and Confirm Password fields, type a new password.
4. Optional: Under Email Notifications, do the following:
   1. Select the Yes, send email to check box to send an email notification of the change to the affected user.
   2. In the and box, type additional email addresses to send notifications to.
5. Click OK to save the new password and send any requested notification emails.

Adding a Feature to a Profile

If you are a Full Administrator, you can add select features to a user’s phone profile.

1. On the Personal Information page, click the Contact tab.
2. Under Add a feature, in the Phone list, select the profile to which you want to add a feature. 
3. In the Feature list, select the feature you want to add.
4. In the Activation Date box, type or select the date you want the new feature to become active.
5. Click Add.

Viewing Your Roles and Permissions

You can view a summary of your current roles and permissions settings.

• On the Account Portal Home menu, under Settings, click Personal Information, and then click the Roles and Permissions tab.