Managing Your Personal Emergency Address

As a MiCloud user, you are responsible for maintaining the accuracy of your emergency address for your MiCloud profile. An accurate emergency address for your profile is required to ensure that emergency calls are routed to the correct emergency response site and that your correct physical location is provided to emergency services whenever you dial an emergency number.

For information about logging in to Account Portal, see MiCloud Account Portal.

You have the option to set your emergency location to a company address or a personal address. Personal addresses are often used for employees who work remotely, away from an office location in the organization. You can add multiple emergency locations and choose the appropriate location to use depending on where you are currently located. 

NOTE: Personal addresses as emergency locations are only available for users who have an assigned phone number. Personal emergency addresses cannot be configured for extension-only profiles.

Using a Company Location as Your Emergency Location

You can change your emergency location to any location within your organization.

NOTE: If you select a geographic location that is not yet registered as an emergency location, the emergency registration process is initiated automatically once you save your selection.

1. Do one of the following:
   • On your Account Portal personal Home page, click Update Address in the Emergency Location box on the right side of the page.
   • On the Account Portal Home menu, under Settings, click Phone Settings and then click the Emergency Location tab.
2. Under Current Emergency Address, click Change.
   The Update Emergency Location dialog box appears.
3. If necessary, on the Choose Address Type panel, select Start with a company address, and then click Next.
4. On the Select or Enter Address panel, do the following:
   1. Select the location to assign as your emergency location.
   2. Make any updates to the location address as needed.
   3. Click Next.
5. On the Confirm panel, review the displayed information.
6. To finalize the emergency location update, select the checkbox in the Acknowledgment area, and then click Finish.
   The selected location is displayed under Current Emergency Location on the Emergency Location tab.

Using a Personal Address as Your Emergency Location

You can change your emergency location to a new or existing personal address.

NOTE: Personal addresses as emergency locations are only available for users who have an assigned phone number. Personal emergency addresses cannot be configured for extension-only profiles.

1. Do one of the following:
   • On your Account Portal personal Home page, click Update Address in the Emergency Location box on the right side of the page.
   • On the Account Portal Home menu, under Settings, click Phone Settings and then click the Emergency Location tab.
2. Under Current Emergency Address, click Change.
   The Update Emergency Location dialog box appears.
3. On the Choose Address Type panel, select Start with a previous personal address or enter a new one, and then click Next.
4. On the Select or Enter Address panel, under New or Previous Personal Address, do the following.
   1. Select a previous or new address:
      • Select a previously configured emergency address.
      • Select Create New Address and enter the address details under New Personal Address.
   2. Make any updates to the location address as needed.
   3. Click Next.
5. On the Confirm panel, review the displayed information.
6. To finalize the emergency location update, select the checkbox in the Acknowledgment area, and then click Finish.
   The selected location is displayed under Current Emergency Location on the Emergency Location tab.

Viewing Emergency Location History

Emergency location history displays the last ten emergency locations configured for your profile. 

1. On the Account Portal Home menu, under Settings, click Phone Settings, and then click the Emergency Location tab.
2. Under Current Emergency Address, click View History.
   The Emergency Addresses History dialog box displays the previous ten emergency locations and the date and time each change of location was made.

Dialing an Emergency Number from an IP Phone

You can reach emergency services from your IP phone by dialing your outbound dial digit and then the emergency number.

• If you have 9 as an outbound dial digit, dialing just the emergency number or 9 + the emergency number will reach emergency services.
• All other outbound dial digits are required prior to dialing the emergency number. Examples: 8 + emergency number, 7 + emergency number, etc.
  NOTE: Emergency calling service will work even if the phone has outbound dialing disabled.