Why Consider Professional Recordings?
Some of the most important work in setting up your MiCloud or Sky phone system includes creating company greetings, voice prompts, and on-hold messages for your organization's call flow.
If your business is like most, you've spent a significant amount of time, effort, and money defining your brand and building tools like websites, brochures, and advertisements to market your business. However, there is a key element of branding that can impact how your company is perceived that is often overlooked, which is the recordings utilized by your phone system. Many businesses have poorly recorded, confusing, or non-existent recordings that can leave customers frustrated or unimpressed. If you have experienced listening to a greeting that was difficult to understand or had to put up with poor quality hold music while waiting for a customer service rep, you know exactly why it makes sense to put some thought into this often ignored aspect of brand building. Professionally recorded audio can help businesses of all sizes build credibility and create a smooth flow for callers. Recordings can also be utilized to communicate information such as client testimonials, sales promotions, product updates, and thank you messages during transfers and hold time.
To help our customers, we have partnered with Snap Recordings to provide discounted professional recordings for organizations that utilize a MiCloud or Sky phone system.
Why Snap Recordings?
Snap Recordings provides an easy, flexible, and inexpensive approach to professional recordings. Snap Recordings can provide the following:
- Company greetings, voice prompts, announcements, on-hold messages, and more.
- More than 80 voice talents and 500 + background music tracks from which to choose.
- Your choice of male or female and English or Spanish-speaking voices.
- Studio-created messages 24/7 using the easy-to-use, self-service website.
- Recordings are delivered to you in a format optimized for use with your phone system.
How to Get Started
- For more information or to place an order, visit http://www.snaprecordings.com.
- When your recordings are complete, contact Support or see the following articles to add your recordings into your phone system's call flow:
Best Practices for Greetings and Messages
After years of working with businesses in nearly every industry, we've developed some best practices for creating phone system messages that can help you impress your callers. We encourage you to use the following tips to make your phone system sound its absolute best!
- Use Professional Recordings - It's easier and less expensive than you think. And, it's a great way to sound professional and to convey your brand consistently across your phone system.
- Give Employees Specific Instructions for Their Voicemail Greetings - By providing guidelines for what your team should be saying, you'll minimize inconsistencies that can confuse callers.
- Keep Menus Simple - Make instructions you provide callers as simple and clear as possible Ideally, keep options to four or fewer.
- Use Your Messages as a Marketing Tool - Every message on your business phone system is a customer touchpoint. Your brand should be projected in every greeting, auto attendant, and voicemail message. And, on-hold messages provide a prime opportunity to share information with your callers about products, services, or even your latest promotions.
- Stay Organized - As your business grows, it can be easy to lose track of your phone system recordings. To prevent this from happening, take the time to create a primary document that contains the script, who recorded the script, and the number for each recording. Staying up-to-date with this primary document can make it much simpler when changes need to be made.
