If you are a MiCloud Decision Maker or account-level Phone Manager, you can use the Visual Call Flow Editor to manage all types of call flow components including Auto Attendants, Hunt Groups, Pickup Groups, Schedules, and Extension Lists. The Visual Call Flow Editor is a self-service tool that enables you to make immediate call flow modifications and does not require telecom expertise.
The following call flow components are available:
- Auto Attendant - Provides callers with options for connecting to specific profiles (phone numbers and voicemails), hunt groups, dial-by-name directories, other auto attendants, or extensions.
- Hunt Group - Directs calls to a group of profiles for a department or other specialized area of your organization.
For information about configuring emergency hunt groups, see Configuring Emergency Hunt Groups. - Pickup Group - Allows a user to answer any ringing extension within a specified group.
- Configuring Paging Groups - Broadcasts a recorded message to a group of phones.
- On-Hours Schedule - Specifies the days and hours that your organization is open for business.
- Holidays Schedule - Specifies holidays for which your organization is not open for business.
- Custom Schedule - Specifies custom schedules for your organization.
- Extension List - Allows you to create extension lists to use for departmental auto attendants, , and pickup groups.
NOTE: For more information about using the Visual Call Flow Editor, see the
Visual Call Flow Editor self-paced tutorial.
Viewing a List of Call Flow Components
- Log in to the Account Portal.
- On the Phone System menu, click Visual Call Flow Editor.
- To filter the list, do one of the following:
- Type your filter criteria in the search field on the toolbar.
- Type your filter criteria under the appropriate column heading.
- To view the details for a call flow component, click the call flow component in the list.
The details are displayed on the right side of the page, under Component Details.
Viewing the Interactive Diagram for a Call Flow Component
An interactive diagram is displayed as you create or edit a call flow component. The diagram shows the flow of customer phone calls through your organization. You can easily adjust the zoom settings to customize your view.
The Visual Call Flow Editor component page is divided into the following areas:
- Editor Panel - displays the call flow component parameters
- Interactive Diagram - displays an interactive diagram of the dependent relationships of the call flow component
To view the interactive diagram for a call flow component:
- Log in to the Account Portal.
- On the Phone System menu, click Visual Call Flow Editor.
- In the component list, click the call flow component you want to view.
The Editor Panel and interactive diagram for the selected component are displayed. - To hide or show the Editor Panel, click the Editor Panel tab along the side of the Editor Panel.
