Why Consider Professional Recordings?
Some of the most important work in setting up your Sky or MiCloud phone system includes creating company greetings, voice prompts, and on-hold messages for your organization's call flow.
If your business is like most, you've spent a significant amount of time, effort, and money defining your brand and building tools like websites, brochures, and advertisements to market your business. However, there is a key element of branding that can impact how your company is perceived that is often overlooked, which is the recordings utilized by your phone system. It is not unusual for a company to recruit a receptionist or other employee to add their voice to the audio prompts played during the organization's call flow. However, like any skill set, voicing a call flow is probably not your employee's area of expertise. Hiring a professional voice with experience, discipline, consistency, and a wide range of styles ensures that your phone system is professional, seamless, and infinitely changeable.
To help our customers, we have partnered with "The IVR Voice" to provide professional recordings for organizations that utilize a MiCloud or Sky phone system.
Why The IVR Voice?
Allison Smith of The IVR Voice is an instantly recognizable, versatile voice talent who provides high-quality, consistent IVR (interactive voice response), on-hold prompts, call center framework prompts, IoT (Internet of Things) automation prompts, and any other voice application you may need. Allison's unmistakable voice has been used by phone systems throughout the world. The IVR Voice provides same-day turnaround, affordable recordings, and will ensure that there is virtually no downtime while implementing changes or alterations to your phone system. The IVR Voice has assisted many well-known companies in evaluating their IVR needs, suggesting changes, implementing improvements, and bringing clients into the mindset of utilizing their IVR for much more than a utility to sort callers.
The IVR Voice can provide the following:
- Company greetings, announcements, on-hold messaging, e-learning/internet video voicing, radio/TV advertising, etc.
- Very competitive rates.
- An easy-to-use, secure, automated ordering platform.
- A database of 350,000+ proper names, known as Allison On Demand, which is essential for personalized outbound dialing.
- Same-day delivery.
- Supports and supplies any sound file format.
How to Get Started
- Contact your Account Manager or create a Support Case to communicate your request to the Support team.
- For more information or to place an order, visit http://theivrvoice.com/
- When your recordings are complete, contact Support or see the following articles to add your recordings to your phone system's call flow:
Best Practices for Greetings and Messages
The IVR Voice provides these go-to suggestions for the best possible call flow for your phone system:
- Be clear about your company’s identity and make sure your IVR reflects that. Much care and attention is given to how companies come across in their social media marketing, their website, and their front-facing corporate identity. Equal clarity needs to be devoted to who your company is and your IVR should reflect that.
- A caller’s attention span is shorter than you think. Keeping option choices minimal, with the most urgent and frequently used choices front-stacking the IVR, will ensure that the caller’s time is respected and acknowledges that time and patience are in short supply.
- Callers have probably already been to your website. When was the last time you called a company? It was probably because your concern or question was so specific that no solution could be found on that company's website, or you were unhappy and needed to speak with an actual person. If IVRs are designed with that in mind, they treat callers like they are specialized clients who require extra care.
