Emergency location registration is required to ensure that emergency calls are routed to the correct emergency response site and that the correct physical location of a user is provided to emergency services when an emergency number is dialed. You are responsible for providing, maintaining, and updating correct contact information (including name, address and telephone number) for your account. If you do not correctly identify the actual location where you are located, or if your account information has recently changed or has otherwise not been updated, emergency calls may be misdirected to an incorrect emergency response site.

NOTE: Any time a call is placed to emergency services, a notification email is sent to the Emergency Contact for the location and all Decision Makers on the account. The notification email will contain the following information: time the call was placed, caller profile and contact details, and emergency location registration details. This feature is not available for Global Users on US/Canada accounts.

For more information, see the Emergency Services Policy.

Managing Emergency Registration

If you are a Decision Maker or Phone Manager, you can view the emergency locations and associated emergency caller IDs currently configured for your account and assigned to users in your organization. In addition, you can update the emergency location for users in your organization and you can view and manage the registration status of emergency locations.

The Emergency Registration page of the Account Portal is divided into the following tabs for viewing and managing emergency locations for your account:

• Locations - displays the Emergency Caller ID, along with registration status, for each geographic location configured for your account
• Users - displays the emergency address currently assigned to each user in your organization
• Emergency Hunt Group - displays the currently configured emergency hunt groups; for information about managing emergency hunt groups, see Configuring Emergency Hunt Groups

To access the Emergency Registration page:

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. Click the Locations or Users tab, depending on the information you want to view.
4. To filter the list, do one of the following:
   • Type your filter criteria in the search field on the toolbar.
   • Type your filter criteria under the appropriate column heading.
   • Select a status under the Status column heading.

NOTE: When the emergency status type is Not registered or Remove status, the Type column will display the registration type as  "—".

Managing Emergency Registration for a Geographic Location

Each time a new geographic location is added to your MiCloud system, emergency registration for the location is initiated automatically using the address information provided for the geographic location. The address for the location is registered with emergency services and an emergency outbound caller ID is created for the location.

NOTE: Each geographic location configured for your account must be registered as an emergency location and must have an associated emergency hunt group configured. Emergency hunt groups are used to route return calls from emergency services. See Configuring Emergency Hunt Groups for more information.

Decision Makers and Phone Managers can view and export the emergency registration details for all locations configured on their account. 

The following information is displayed on the Locations tab on the Emergency Registration page of the Account Portal:

• Location - the name and address of the geographic location
• Callback Number - the phone number configured as the Emergency Caller ID for the associated geographic location; this is the number emergency services uses as the callback number in the event someone at the location dials emergency services
  NOTE: If you need to change the callback number for a location, contact Support.
• Status - the emergency registration status for the location; see the table below for a description of each possible registration status
• Last Updated - the date and time the registration was last updated

Updating the Emergency Registration for a Location

The address for a geographic location must be registered in order to use the location as an emergency location for the geographic site and for users on your account.

The emergency registration process for a geographic location is initiated automatically when the geographic location is added to your account. You can view and update the registration status for each geographic location from the Locations tab on the Emergency Registration page in the Account Portal.

The registration status update options available depend on the current registration status for the location. See the table below for the available options for each status.

To update the emergency registration status for a location:

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. In the page that opens, if not already selected, click the Locations tab.
4. Click the location for which you want to update the emergency registration status.
5. In the Emergency Registration dialog box that opens, select the update action you want to initiate. See the preceding table for the update options available for each registration status.

NOTE: You can click Edit callflow to update the emergency hunt group for the location. For more information, see Configuring Emergency Hunt Groups.

Exporting Emergency Registration Details

You can export the emergency registration details for all geographic locations configured for your account.

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. If not already selected, click the Locations tab.
4. (Optional) Filter the list to show only the locations you want to export.
5. On the toolbar, click Export.
6. Follow the prompts to open or save the file.

Managing Dynamic Location Detection for Users

All MiCloud devices will provide dispatchable location information such as civic address, including additional location details as required by the RAY BAUM’s Act. All devices will be forced to automatically update to their current and correct address; based on detection of any location change.

To facilitate network location details in MiCloud, the following pages are now accessible from Portal:

• Dynamic location detection
• Settings & notifications

The Dynamic location detection toolbar is used to detect location details of a device based on network elements such as an IP Subnet, Wi-fi access point (WAP), or switch port information.

For more information, see the MiCloud RAY BAUM’S Act Solution Deployment Guide.

Decision Makers and Phone Managers can manage dynamic location detection for users during emergency calls.

To manage dynamic location detection for users:

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. If not already selected, click the Locations tab.
4. On the toolbar, click Dynamic location detection. The Dynamic location detection page opens in a new tab.

Enabling Dynamic Location Detection for Users

Decision Makers and Phone Managers can enable location detection for users during emergency calls.

To enable location detection for users:

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. If not already selected, click the Locations tab.
4. On the toolbar, click Dynamic location detection. The Dynamic location detection page opens.
5. Click Enable Dynamic Location Detection to enable location detection for users during emergency calls.

Managing Dynamic Location Detection for Users

Decision Makers and Phone Managers can manage dynamic location detection for users in their account in the following ways:

• View a list of Wi-Fi access points, IP subnets, Switch maps, Locations, and Phones that are added to make emergency calls.
• Add Wi-Fi access points, IP subnets, and Switch maps to make emergency calls.
• Update Wi-Fi access points, IP subnets, and Switch maps to make emergency calls.
• Remove Wi-Fi access points, IP subnets, and Switch maps.

Viewing the Wi-Fi Access Points

Decision Makers and Phone Managers can view the list of Wi-Fi access points.

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. If not already selected, click the Locations tab.
4. On the toolbar, click Dynamic location detection.
5. In the page that opens, click Emergency > Dynamic location detection.
6. In the page that opens, click the Wi-Fi access points tab. The Wi-Fi access points tab displays the following information:

• BSSID - the Basic Service Set Identifiers (BSSID)
• Description - a description of the WiFi access point
• Emergency Location - name of the emergency location
• Additional Location Details - additional emergency location information

Adding Wi-Fi Access Points

Decision Makers and Phone Managers can add Wi-Fi access points for emergency calls.

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. If not already selected, click the Locations tab.
4. On the toolbar, click Dynamic location detection.
5. In the page that opens, click Emergency > Dynamic location detection.
6. Click the Wi-Fi access points tab.
7. Click Add New.
8. In the page that opens, do the following:
   1. In the Choose network type field, select Wi-Fi access points from the drop-down list.
   2. Under Configuration:
      1. In the Description field, enter a description of the Wi-Fi access point.
      2. In the BSSID field, enter the BSSID.
   3. Under Location details:
      1. In the Location field, select the appropriate location from the drop-down list.
      2. In the Additional Details field, enter the additional emergency location details.
   4. Click Add Wi-Fi Access Point to add Wi-Fi access points for emergency calls.

Updating Wi-Fi Access Points

Decision Makers and Phone Managers can update Wi-Fi access point information.

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. If not already selected, click the Locations tab.
4. On the toolbar, click Dynamic location detection.
5. In the page that opens, click Emergency > Dynamic location detection.
6. Click the Wi-Fi access points tab.
7. Select the Wi-Fi access point that you want to update.
8. In the page that opens, update the required details.
9. Click Submit.

Removing Wi-Fi Access Points

Decision Makers and Phone Managers can remove Wi-Fi access points.

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. If not already selected, click the Locations tab.
4. On the toolbar, click Dynamic location detection.
5. In the page that opens, click Emergency > Dynamic location detection.
6. Click the Wi-Fi access points tab.
7. Select the Wi-Fi access point you want to remove.
8. In the page that opens, click Remove.

Viewing the IP Subnets

Decision Makers and Phone Managers can view the list of IP subnets.

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. If not already selected, click the Locations tab.
4. On the toolbar, click Dynamic location detection.
5. In the page that opens, click Emergency > Dynamic location detection.
6. Click the IP subnets tab. The IP subnets tab displays the following information:

• IP subnet - the IP subnet information
• Description - a description of the IP subnet
• Emergency Location - name of the emergency location
• Additional Location Details - additional emergency location information

Adding IP Subnets

Decision Makers and Phone Managers can add  IP subnets for making emergency calls.

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. If not already selected, click the Locations tab.
4. On the toolbar, click Dynamic location detection.
5. In the page that opens, click Emergency > Dynamic location detection.
6. Click the IP subnets tab.
7. Click Add New.
8. In the page that opens, do the following:
   1. In the Choose network type field, select IP subnets from the drop-down list.
   2. Under Configuration:
      1. In the Description field, enter the description of the IP subnet.
      2. In the IP Subnet field, enter the IP subnet information.
   3. Under Location details:
      1. In the Location field, select the appropriate location from the drop-down list.
      2. In the Additional Details field, enter the additional emergency location details.
   4. Click Add IP Subnet to add Wi-Fi access points for emergency calls.

Updating IP Subnets

Decision Makers and Phone Managers can update the IP subnets information.

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. If not already selected, click the Locations tab.
4. On the toolbar, click Dynamic location detection.
5. In the page that opens, click Emergency > Dynamic location detection.
6. Click the IP Subnets tab.
7. Select the IP subnet that you want to update.
8. In the page that opens, update the required details.
9. Click Submit.

Removing IP Subnets

Decision Makers and Phone Managers can remove an IP subnet.

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. If not already selected, click the Locations tab.
4. On the toolbar, click Dynamic location detection.
5. In the page that opens, click Emergency > Dynamic location detection.
6. Click the IP subnets tab.
7. Select the IP subnet information that you want to remove.
8. In the page that opens, click Remove.

Viewing the Switch Maps

Decision Makers and Phone Managers can view a list of switch maps.

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. If not already selected, click the Locations tab.
4. On the toolbar, click Dynamic location detection.
5. In the page that opens, click Emergency > Dynamic location detection.
6. Click the Switch maps tab. The Switch Maps tab displays the following information:

• Switch Name - the switch name information
• Port - the IP port information
• Description - a description of the switch
• Emergency Location - name of the emergency location
• Additional Location Details - additional emergency location information

Adding Switch Maps

Decision Makers and Phone Managers can add switch maps for making emergency calls.

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. If not already selected, click the Locations tab.
4. On the toolbar, click Dynamic location detection.
5. In the page that opens, click Emergency > Dynamic location detection.
6. Click the Switch Maps tab.
7. Click Add New.
8. In the page that opens, do the following:
   1. In the Choose network type field, select Switch maps from the drop-down list.
   2. Under Configuration:
      1. In the Description field, enter a description of the switch map.
      2. In the Switch name field, enter the switch name information.
   3. If not already selected, select the Include all ports option.
   4. Under Location details:
      1. In the Location field, select the appropriate location from the drop-down list.
      2. In the Additional Details field, enter the additional emergency location details.
   5. Click Add IP Subnet to add Wi-Fi access points for emergency calls.

Updating Switch Maps

Decision Makers and Phone Managers can update the switch maps information.

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. If not already selected, click the Locations tab.
4. On the toolbar, click Dynamic location detection.
5. In the page that opens, click Emergency > Dynamic location detection.
6. Click the Switch Maps tab.
7. Select the switch map that you want to update.
8. In the page that opens, update the required details.
9. Click Submit.

Removing Switch Maps

Decision Makers and Phone Managers can remove switch maps.

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. If not already selected, click the Locations tab.
4. On the toolbar, click Dynamic location detection.
5. In the page that opens, click Emergency > Dynamic location detection.
6. Click the Switch Maps tab.
7. Select the switch map you want to remove.
8. In the page that opens, click Remove.

Viewing the Location

Decision Makers and Phone Managers can view the emergency location.

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. If not already selected, click the Locations tab.
4. On the toolbar, click Dynamic location detection.
5. In the page that opens, click Emergency > Dynamic location detection.
6. Click the Locations tab. The Locations tab displays the following information:

• Emergency Location - name of the emergency location
• Address - the emergency location address details
• Sublocation - the emergency sub-location information

Viewing the Phones

Decision Makers and Phone Managers can view the list of phones from which emergency calls can be made.

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. If not already selected, click the Locations tab.
4. On the toolbar, click Dynamic location detection.
5. In the page that opens, click Emergency > Dynamic location detection.
6. Click the Phones tab. The Phones tab displays the following information:

• Model - the IP phone model information. 
• MAC Address - the MAC address of the phone
• Location Detection - the location detection information
• Static Location - the static location for emergency calls

Enabling Network Maps

Decision Makers and Phone Managers can enable network maps.

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. If not already selected, click the Locations tab.
4. On the toolbar, click Dynamic location detection.
5. In the page that opens, click Emergency > Settings & Notifications.
6. In the page that opens, under Settings, select Enable Network maps.
7. Click Submit to enable network maps for emergency calls.

Configuring Emergency Notifications

Decision Makers and Phone Managers can configure emergency notifications.

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. If not already selected, click the Locations tab.
4. Click Dynamic location detection on the toolbar.
5. In the page that opens, click Emergency > Settings & notifications.
6. In the page that opens, under Notifications, do the following:
   1. In the Network maps changes section, enter the email address and the stream information of the users you want to be notified about changes to network maps settings.
   2. In the Emergency Call Triggered section, enter the email address and the stream information of the users you want to be notified when someone calls the emergency services.
7. Click Submit to complete configuring emergency notifications.

Managing Emergency Locations for Users

You can view and export a list of emergency addresses for all users in your organization. You can also change the emergency location for a user to another registered emergency location configured for your account.

You can also change the emergency location for a user to a personal emergency address configured for that user and you can manage personal emergency addresses for users on your account. 

NOTE: Personal emergency locations are not available for extension-only profiles, German accounts, or UK accounts.

The following information is displayed on the Users tab on the Emergency Registration page of the Account Portal:

• Name - the name of the user
• Phone - the phone number for the user
• Emergency Address - the currently selected emergency location for the user
• Type - the type of address currently selected; Default, Personal, Location, or Unknown
• Status - the emergency registration status for the user

Managing Personal Emergency Locations for Users

Personal emergency locations are often used for employees who work remotely, away from an official location in the organization. You can add multiple emergency locations for a user and select the address to use, depending on the current location of the user.

NOTES: 

• Personal emergency location settings are not available for extension-only profiles or UK accounts.
• After a user's emergency location address is changed from the default location, the Type column on the Users tab of the Emergency Registration page will always display Personal, and the address listed on the Emergency Location tab of the user's Phone Settings page will always display Personal Registration above the address. This indicates that the address has been changed from the original default location (even if the address is later changed back to a company address).

See Managing Personal Emergency Locations for information on managing personal emergency addresses for users.

Exporting a List of Emergency Locations Assigned to Users

You can export the emergency location details for all users in your organization.

1. Log in to the Account Portal.
2. On the Phone System menu, click Emergency Registration.
3. Click the Users tab.
4. (Optional) Filter the list to show only the users you want to export.
5. Click Export on the toolbar.
6. Follow the prompts to open or save the file.

Testing Emergency Registration (933)

933 is a free automated service that can be used to confirm emergency registration information. Dialing 933 provides an automated readout of the emergency callback number along with the associated address.

If the automated readout does not provide the expected information, verify the address information in the Account Portal. If additional assistance is needed, contact Support.

Roles and Permissions
Viewing a List of Authorized Contacts
Managing Personal Emergency Locations
Managing Geographic Locations
Configuring Emergency Hunt Groups
MiCloud Account Portal Documentation