Emergency hunt groups are used to route return calls from emergency services to a set of user extensions within your MiCloud phone system. Each location configured for your account must be registered as an emergency location with an emergency outbound caller ID and have an associated emergency hunt group. For more information about Emergency Registration, see Emergency Registration (MiCloud).
The members of an emergency hunt group should only be users who are located at the geographic location the emergency hunt group is configured for. An emergency hunt group can contain a maximum of 16 members.
- Log in to the Account Portal.
- On the Phone System menu, click Emergency Registration.
- Select the Emergency Hunt Group tab.
- Do one of the following:
- To edit an existing emergency hunt group, click the name of the emergency hunt group in the list, and then click Edit on the toolbar.
- To create a new emergency hunt group, click Add on the toolbar, and then click Emergency Hunt Group.
NOTE: Emergency hunt groups cannot be copied; there can only be one emergency hunt group per location.
The parameters for the new or existing emergency hunt group are displayed in the Editor Panel.
- Specify the values as appropriate. (For more information about the emergency hunt group parameters, see the Emergency Hunt Group Parameters table.)
- Click Finish (located below the interactive diagram).
Emergency Hunt Group Parameters|
Parameter
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Description
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Location
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Specifies the location that the emergency hunt group is associated with.
NOTE: Only active locations that are registered with emergency services and do not yet have an emergency hunt group configured are available to select.
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Name
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Specifies the name of the emergency hunt group. This field is automatically populated with "Emergency - <location name>" and is not editable.
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Extension
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Specifies the extension used to reach the emergency hunt group.
Once a location is selected, this field is populated with the extension of the emergency programming profile for the location. This extension can be changed to any valid, unused extension.
NOTE: If you choose to use an extension other than the default extension, the emergency programming profile for the selected location will be updated automatically with the entered extension once the emergency hunt group configuration is saved.
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Make
extension private | Select this check box to not list the number in the system directory. |
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Phone Number
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Specifies the emergency caller ID associated with the selected location. This field is not editable.
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Group members
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Click Edit to add, edit, or remove emergency hunt group members.
For detailed information about adding and removing members of a hunt group, see Adding or Removing a Member from the Emergency Hunt Group.
NOTE: Only users who are physically located at the selected geographic location should be added as emergency hunt group members.
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Distribution pattern
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Select one of the following options for distributing incoming calls to members of the emergency hunt group:
- Top Down starts with the first member in the member list and sequentially searches through the list until an available member is found.
- Simultaneous sends the call to all available members simultaneously.
For information about changing the order of the member list, see Changing the Position of a Member in the Member List.
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Rings per member
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Specifies the number of times to ring a member’s phone before forwarding the call to the next member in the emergency hunt group.
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No answer number of rings
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Specifies the total number of times to ring phones before forwarding the call to the No answer destination.
NOTE: This indicates the total combined number of rings for all members for a single call.
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No answer
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Specifies the number to forward calls to when the call is unanswered after the specified number of rings.
NOTE: To forward calls to an external number, you must set the call forward destination to an extension with a telephony profile and then configure the call routing for that extension to route to the desired external number.
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Adding or Removing a Member from the Emergency Hunt Group
Only users who are physically located at the selected geographic location should be added as emergency hunt group members. An emergency hunt group can contain a maximum of 16 members.
- Log in to the Account Portal.
- On the Phone System menu, click Emergency Registration.
- Select the Emergency Hunt Group tab.
- Do one of the following:
- To edit an existing emergency hunt group, click the name of the emergency hunt group in the list, and then click Edit on the toolbar.
- To create a new emergency hunt group, click Add on the toolbar, and then click Emergency Hunt Group.
The parameters for the new or existing emergency hunt group are displayed in the Editor Panel.
- Next to Group members, click Edit.
- Do one of the following:
- To add a member to the emergency hunt group, click
next to the member name in the Available list. - To remove a member from the emergency hunt group, click next to the member name in the Selected list.
- Click Back to return to the emergency hunt group parameters.
Changing the Position of a Member in the Member List
The default call distribution pattern for emergency hunt groups is Simultaneous. If Top Down is selected as the call distribution pattern, the position of the member in the emergency hunt group list can affect how likely that member is to receive an incoming call. When Top Down is selected, it is more likely that members closer to the top of the list will be selected to receive a call. This is because, for each new call, the hunt for a free member always begins at the top of the list.
To change the position of a member in the member list:
- Log in to the Account Portal.
- On the Phone System menu, click Emergency Registration.
- Select the Emergency Hunt Group tab.
- Do one of the following:
- To edit an existing emergency hunt group, click the name of the emergency hunt group in the list, and then click Edit on the toolbar.
- To create a new emergency hunt group, click Add on the toolbar, and then click Emergency Hunt Group.
The parameters for the new or existing emergency hunt group are displayed in the Editor Panel.
- Next to Group members, click Edit.
- In the Selected list, do one of the following:
- Click the up arrow button next to the member name to move the member up in the list.
- Click the down arrow button next to the member name to move the member down in the list.
- Click Back to return to the emergency hunt group parameters.
