| Barge In | Extension or none (If no number provided, phone will prompt for number.) | Join an in-progress call (“barge in”) as a conferenced participant. This feature is useful for operators, executive assistants, trainers, and supervisors.
To initiate a barge in on a specific extension, enter the extension. If an extension is not supplied, the initiator will be prompted to enter an extension to barge in each time the button is pressed.
Note: The ability of a user to initiate or receive Barge In is determined by the user group that the user is assigned to. For information about enabling Barge In for a user group, see Managing User Groups. |
| Bridged Call Appearance | Extension, Backup Extension, Call Stack Position, Call Forward Destinations, Bridged Conferencing options | See call activity and interact with calls for another extension. This bridged information, which provides more detailed information than the Monitor Extension functionality, offers faster call handling between users.
Note: Some parameters may be read-only for BCAs.
For more information about Bridged Call Appearance, see Configuring Bridged Call Appearances. For a short video about how to set up Shared Call Appearances, see Setting up Shared Call Appearances. |
| Call Appearance | None | Represents a phone call on your extension.
Note: Call Appearance is not supported on Button Box. |
| Call Move | None | Switch a call from one phone to another without disrupting the conversation.
Example: If a user is participating in a conference call, the user can move the call from a desk phone to a cell phone and leave the office, without disrupting the call.
For more information, see Using Call Move. |
| Change Availability | Availability State | Change the availability state on the phone.
You can configure the button to change the availability state to one of the following:
- Available
- In a Meeting
- Out of Office
- Vacation
- Custom
- Do Not Disturb
For more information about availability states, see Configuring Availability Routing. |
| Change Default Audio Path | Audio Path | Change the default audio path on the phone.
You can configure the button to change the default audio path to one of the following:
- Speaker
- Headset
- Wireless Headset
- Bluetooth Headset
This feature does not apply to the 6900-Series IP phones. |
| Conference Blind | Extension, external number, or none (If no number provided, phone will prompt for number.) | Join a party into a conference call without first consulting the user on the extension or external number to which you are joining the other party.
To join a party to a specific extension or external number, enter the extension or external number. If an extension or external number is not supplied, the initiator will be prompted to enter an extension or external number to which to join the party. |
| Conference Consultative | Extension, external number, or none (If no number provided, phone will prompt for number.) | Join a party into a conference call after first consulting the user on the extension or external number to which you are joining the other party.
To join a party to a specific extension or external number, enter the extension or external number. If an extension or external number is not supplied, the initiator will be prompted to enter an extension or external number to which to join the party. |
| Conference Intercom | Extension or none (If no number provided, phone will prompt for number.) | Join a party into a conference call after first using intercom to consult the user on the extension to which you are joining the other party.
To join a party to a specific extension, enter the extension. If an extension is not supplied, the initiator will be prompted to enter an extension to which to join the party. |
| Dial Mailbox | Extension or none (If no number provided, phone will prompt for number.) | Call another user’s voice mailbox directly without ringing their phone.
To call a specific user’s mailbox, enter the extension. If an extension is not supplied, the initiator will be prompted to enter an extension each time the button is pressed. |
| Dial Number (Speed Dial) | Extension or external number | Dial an extension or an external number.
For a short video about how to set up speed dials, see Setting up Speed Dials. |
| Group Pickup | Extension | Answer an incoming call to an extension in a pickup group.
Note: The extension must be a valid extension for an existing pickup group.
For information about configuring pickup groups, see Configuring Pickup Groups.
|
| Hotline (Speed Dial) | Extension and Call action | Initiate a hotline call. A hotline is a ringdown circuit between two extensions; for example, an executive and an assistant. Hotline calls can be configured as speed dial or intercom calls.
Note: A hotline button must be programmed on each user’s phone, otherwise the hotline call is processed as a regular call. |
| Intercom | Extension or none (If no number provided, phone will prompt for number.) | Initiate an intercom call. When you intercom another user, instead of the recipient's phone ringing, the called party will hear a tone and then you will be connected to their speaker phone.
To intercom a specific extension, enter the extension. If an extension is not supplied, the initiator will be prompted to enter an extension each time the button is pressed. |
| Mobile Line | None | Switch the call audio from your Bluetooth-paired mobile phone to your desktop 6930 or 6940 IP phone. This function is available if your mobile phone is synchronized with your desk phone through the Mobilelink feature. |
| Monitor Extension | Extension, Ring delay before alert, Caller ID options, No connected and connected call actions | Monitor the extension of another user so that you can help answer calls on behalf of that extension. The button can serve dual purposes based on whether or not the monitoring party is on a call.
For more information, see Monitoring Extensions. For a short video about how to set up a monitored extension, see Setting up Monitored Extensions. |
| Park | Extension or none (If no number provided, phone will prompt for number.) | Park a call on another extension.
To park a call to a specific extension, enter the extension. If an extension is not supplied, the initiator will be prompted to enter an extension each time the button is pressed. |
| Pickup | Extension or none (If no number provided, phone will prompt for number.) | Pick up an incoming call for another extension.
To pick up calls to a specific extension, enter the extension. If an extension is not configured, the initiator will be prompted to enter an extension each time the button is pressed. |
| Pickup/Unpark | Extension or none | Pick up an incoming call for another extension or unpark a call that is parked on another extension.
To pick up and unpark calls on a specific extension, enter the extension. If an extension is not configured, the initiator will be prompted to enter an extension each time the button is pressed. |
| Record Call | None | The Record Call button functionality depends on how Connect Call Recording is configured for the user.
Record all calls (Always On Call Recording): Press the Record Call button to pause call recording; press the button a second time to resume call recording.
NOTE: It is recommended that you configure a long and short label for this button which describes the pause/restart functionality; for example, Pause.
User initiates recording (On-demand Call Recording): Press the Record Call button to start call recording; press the button a second time to stop call recording. Only external calls can be recorded.
Call recordings are saved and can be accessed from the call recording portal. For more information about accessing your call recordings, see Accessing the Interaction Recording Portal. |
| Record Extension | Extension | Record an active external call on another user’s extension; only an extension involved in an external call can be recorded.
This feature is not supported on the 6900-Series phones. |
| Send Digits Over Call | Digits | The MiCloud system allows users to send a preconfigured set of DTMF tones out during a call. This feature is useful for quickly navigating external interactive voice response (IVR) systems as well as external systems requiring an account code.
Note: The maximum number of digits allowed is seven; valid characters are 0-9, *, and # |
| Silent Coach | Extension or none (If no number provided, phone will prompt for number.) | Listen to and coach someone during a call without the outside party hearing.
To initiate Silent Coach on a specific user extension, enter the user’s extension. If an extension is not supplied, the initiator will be prompted to enter an extension number each time the button is pressed.
For more information about Silent Coach, see Using Silent Coach. |
| Silent Monitor | Extension or none (If no number provided, phone will prompt for number.) | Silently monitor a call on another extension. You are added to the existing call without being heard or seen by any party. This feature is useful for users such as supervisors.
To initiate Silent Monitor for a specific user extension, enter the user’s extension. If an extension is not supplied, the initiator will be prompted to enter an extension number each time the button is pressed.
For more information about Silent Monitor, see Using Silent Monitor. |
| Toggle Handsfree | None | Toggle between enabling and disabling handsfree mode. When handsfree mode is enabled, dial tone is disabled so that the user can use a headset or speakerphone to answer or make calls from the IP phone.
This feature does not apply to the 6900 Series IP phones. |
| Toggle Lock/Unlock | None | A BCA user can override the default privacy setting using the Toggle Lock/Unlock programmable button. For example, the user can lock the call to make the call private and prevent other BCA users from joining the call.
Note: Toggle Lock/Unlock is not supported on Button Box. |
| Transfer Blind | Extension or external number (If no number provided, phone will prompt for number.) | Transfer a call to another party without first consulting that party.
To transfer calls to a specific extension or external number, enter the extension or external number. If an extension or external number is not configured here, the user is prompted to enter an extension or external number each time the button is pressed. |
| Transfer Consultative | Extension or external number (If no number provided, phone will prompt for number.) | Transfer a call to another party after first consulting that party.
To transfer calls to a specific extension or external number, enter the extension or external number. If an extension or external number is not configured here, the user is prompted to enter an extension or external number each time the button is pressed. |
| Transfer Intercom | Extension or none (If no number provided, phone will prompt for number.) | Transfer a call to another party after first using intercom to consult that party.
To program the button to transfer calls to a specific extension, enter the extension. If an extension is not configured here, the user is prompted to enter an extension each time the button is pressed. |
| Transfer to Mailbox | Extension or none (If no number provided, phone will prompt for number.) | Transfer a call directly to another user’s voice mailbox.
To program the button to transfer calls to a specific mailbox extension, enter the extension. If an extension is not configured here, the user is prompted to enter an extension each time the button is pressed. |
| Transfer Whisper | Extension or none (If no number provided, phone will prompt for number.) | Transfer a call to another party after first using whisper page to consult that party. Whisper page allows a user to join a call on another user’s extension and speak to that user without the other call participant hearing. The user can speak back to the user that initiated the whisper page privately using the whisper page mute feature.
To program the button to transfer calls to a specific extension, enter the extension. If an extension is not configured here, the user is prompted to enter an extension each time the button is pressed. |
| Unpark | Extension or none (If no number provided, phone will prompt for number.) | Unpark a call that is parked or on hold on another extension.
To program the button to unpark calls on a specific extension, enter the extension. If an extension is not configured here, the user is prompted to enter an extension each time the button is pressed. |
| Unused | None | Remove any programmed functions from the programmable button and clear the label displayed on the phone. |
| Whisper Page | Extension or none (If no number provided, phone will prompt for number.) | Join a call on another extension and speak to the person without the other call participant hearing. The person can speak back to the user that initiated the whisper page privately using the whisper page mute feature.
To program the button to whisper page a specific extension, enter the extension. If an extension is not configured here, the user is prompted to enter an extension each time the button is pressed.
For more information about whisper page and whisper page mute, see Using Whisper Page. |
| Whisper Page Mute | None | Respond privately to the person who initiated a whisper page without the other call participant hearing.
For more information about whisper page and whisper page mute, see Using Whisper Page. |
