Configuring Bridged Call Appearances

A Bridged Call Appearance (BCA) is a standalone extension that is shared among multiple users. A BCA has an extension and a call stack depth. Each user with access to the BCA can monitor a different call stack position.

NOTE: You must have available programming numbers on your account to create a new BCA. If additional programming numbers are needed for your account, contact Support.

BCA extensions are included in the Employee directory and in system dial-by-name directories. Caller ID is not displayed for inbound BCA calls.

Best Practices for Configuring Bridged Call Appearances

For best results, adhere to the following best practices when configuring BCAs:

• BCA call stack should be 1-8 for a single BCA extension; 6 or less is highly recommended.
  The configuration options allow for a higher call stack. However, this is not recommended. Be aware that poor performance and/or dropped calls may occur by stretching beyond these recommended limits.
• You can duplicate the same BCA extension with a call stack of 8 on up to 30 phones. The shorter the call stack size, the more phones on which you can use the BCA extension.
• Having two or more BCA extensions with call stacks still abides by the same limitation of 8 on up to 30 phones.
• There are no known limits on deploying BCA extensions with a single call stack. This is commonly used to provide a different outbound caller ID or for parking calls. 

Configuring Bridged Call Appearances

From the Bridged Call Appearances page of the MiCloud Account Portal, you can add and copy BCAs, edit and delete BCAs, and configure the call hold option for BCAs on your account.

Adding or Copying a Bridged Call Appearance

1. Log in to the Account Portal.
2. On the Phone System menu, click Bridged Call Appearances.
3. Under Manage Bridged Call Appearances, do one of the following:
   • To create a new BCA, click Add.
   • To create a new BCA by copying an existing BCA, select the BCA you want to copy and then click Copy.

   The Add Bridged Call Appearance or Copy Bridged Call Appearance window is displayed.

4. Next to Type, select Bridged Call Appearance.
5. Under Bridged Call Appearance Options, enter or update the desired information for each parameter as described in the Create New BCA Parameters table below.
   NOTE: Click Show more settings to view all configurable parameters.
6. Click Save.

Editing a Bridged Call Appearance

1. Log in to the Account Portal.
2. On the Phone System menu, click Bridged Call Appearances.
3. Under Manage Bridged Call Appearances, select the BCA to edit and then click Edit.
   The Edit Bridged Call Appearance window is displayed.
4. Update the desired information for each parameter as described in the Create New BCA Parameters table below, and then click Save.
   NOTE: When you set or change the parameters for a BCA, those parameters are used everywhere the BCA is used.

Setting the Call Hold Option

1. Log in to the Account Portal.
2. On the Phone System menu, click Bridged Call Appearances.
3. Under Set Default, do one of the following:
   • Select the Enable My Hold Reminder Rings checkbox to play a hold reminder tone only on the phone that placed the BCA call on hold.
   • Clear the Enable My Hold Reminder Rings checkbox to play a hold reminder tone on all phones that have the BCA configured.

Configuring an IP Phone Button for a BCA Extension

A user answers a BCA call by pressing an IP phone button that is assigned to a BCA call stack position. IP phone buttons that answer calls are configured to handle calls to a specific call stack position of a BCA. A button can be programmed for each position in the call stack.

When configuring an IP phone button for BCA, you can create a new BCA or select an existing BCA to monitor.

To assign a BCA to a programmable button:

1. Log in to the Account Portal.
2. On the Phone System menu, click Users.
3. In the Service/Phone Name column, click the service/phone name for the user for whom you want to monitor another user’s BCA.
   The Phone Settings page for the selected user is displayed.
4. Select the Programmable Buttons tab.
5. Click the subtab for the phone or button box for which you want to program a button for BCA.
6. Select the line button you want to configure.
   The parameters for the selected line button are displayed to the right of the line buttons table.
7. Do the following:
   1. In the Function drop-down list, select Bridged Call Appearance.
   2. In the Long Label and Short Label fields, type a label to appear next to the button on the phone LED display to remind the user of the button’s function, as follows:
      • The Short Label field applies to most multiple-line phones and can be up to 6 characters, but only the first 5 characters display on most phones; the BB24 can display 6 characters.
      • The Long Label field applies to the IP480, IP480g, IP485g, and BB424 models.
8. To create a new BCA to assign to the button, do the following:
   1. Click Create New.
      The Add Bridged Call Appearance window is displayed.
   2. Enter the desired information for each parameter as described in the Create New BCA Parameters table below.
      NOTE: Click Show more settings to view all configurable parameters.
   3. Click Save.
      The Add Bridged Call Appearance window closes and the Programmable Buttons tab is displayed.
9. In the Bridged Call Appearance drop-down list, select the BCA to assign to the button.
10. Enter the desired information for each parameter as described in the BCA Button Parameters table below.
11. Click Save.

NOTE: When you set or change the parameters for a BCA, those parameters are used everywhere the BCA is used.

Configuring Shared Call Appearances
Configuring Associated Bridged Call Appearances
Monitoring Extensions
Using Call Move
Using Silent Coach
Using Silent Monitor
Using Whisper Page
Configuring Call History Privacy
Editing Call Routing Settings
MiCloud Account Portal Documentation​