As a Decision Maker or Phone Manager, you can enable call recording access at different levels for users in your account. Users can access and manage call recordings based on the access levels you enable for them.
To assign call recording access to a user:
- Log in to the Account Portal.
- On the Phone System menu, click Add-On Features.
- To the right of MiCloud Connect Call Recording (CR), click Manage.
The list of users for whom Call Recording is enabled is displayed. - Click the name of the user to whom you want to assign access.
The Change Settings for Call Recordings dialog box opens. - In the Record Management Access list, select one of the following:
- None: The user cannot access or manage any recordings (even their own). This is the default option.
- Own/Group Recordings: Users can access and manage their own recordings. If a user is configured as a manager for a group/groups with Own/Group Recordings access level, then the user can access the recordings of all the members of that group/groups.
NOTE: For a manager to access the recordings of a user who is not a member of the group, the user must first be added to the group. For information about adding a user to a call recording group, see Call Recording Groups. - All Recordings: The user can access and manage recordings for all users on their account for whom Call Recording is enabled.
- Click Save.
- Click OK in the confirmation dialog box.
