MiCloud Team Managers

As a MiCloud Team Manager, you can better manage your teams by accessing team-level reports and report subscriptions from the Account Portal. In order to access these features, an Authorized Contact must first add you as a Team Manager by designating you as a Group Owner for one or more groups.

As a Team Manager, you can use the Account Portal to do the following:

• View phone-based business intelligence data such as Live Answer and Talk Time reports
• View call activity reports for all members of each group you manage
• Manage report subscriptions

Using the Account Portal
Roles and Permissions
MiCloud Users
MiCloud Account Management
MiCloud Account Portal Documentation