The MiCloud Connect for Mobile service extends voice and unified communications (UC) applications to mobile devices, which enables you to utilize your own mobile device for both business and personal phone calls. MiCloud Connect for Mobile empowers you to leverage a single converged device for both business and personal communications, and access desk phone and UC capabilities on your smart phone or other mobile device without having to learn a new interface.
To access an article that documents the supported features, devices, and instructions for the Connect (for mobile devices) app, use the link below for your type of mobile device:
For information about enabling the MiCloud Connect for Mobile service for users on your account, see Managing MiCloud Connect for Mobile.
Download and Installation
To download and install the new Connect app for the MiCloud Connect for Mobile service, use the link below for your type of mobile device:
Provisioning
After downloading and opening the app, when the "Connect Would Like to Send You Notifications" pop-up message appears, press the Allow button, and then press the Continue button. You will also be asked if you want to participate in a voluntary data collection program.
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Provide the following information in the Sign In screen of the Connect app:
- Server: clientstart.sky.shoretel.com
- Username: Your MiCloud username
- Password: Your MiCloud password
- Click the Next button to display the user information.
- Click Next to provision the device successfully.
When a series of "Connect Would Like to ..." messages appear, make the desired selections (OK or Don't Allow). Your selections will determine whether or not the Connect app has permission to access areas of your mobile phone to fully utilize certain features. These areas include Calendar, Contacts, and Microphone.
Supported Devices and OS
To see a list of supported devices and OS, see the Connect for iOS or Connect for Android articles.
FAQs
General
Q: Even when the Connect application is not active, incoming calls to my business number continue to ring my mobile phone. Can I turn that off?
A: Yes, you can set the Connect for Mobile app to Do Not Ring Mobility to prevent calls to your business number from ringing your mobile phone. To change the Do Not Ring Mobility setting, navigate to Settings > Preferences > Call Handling > Do Not Ring Mobility, and then select the desired option (On or Off).
Q: Can I use my Connect for Mobile license on more than one mobile device?
A: No, not for the initial release of the new Connect application.
Q: Can I make and receive calls over a Wi-Fi connection?
A: Yes.
Q: Is a trial offer available for the Connect for Mobile solution?
A: A trial for the Connect for Mobile solution is not available at this time.
Q: Will there be a version of the Connect application for other mobile OS/devices?
A: Yes, the OS versions and devices supported by Connect for Mobile change with each release.
iOS
Q: Can the Connect application have a different ring tone from mobile calls?
A: No, you cannot change the ringtone for Connect for Mobile calls separately.
Q: How do I configure the Connect application to only use the Wi-Fi network?
A: Do the following:
- Turn on Airplane Mode on your mobile device; select Settings > Airplane Mode.
- From the Home screen on your mobile device, turn on Wi-Fi; select Settings > Wi-Fi and choose a network.
- On the Connect application, press the Settings (gear) icon, select VoIP Settings and de-select the Over Cell Data option.
Q: I accidentally activated Siri, how do I turn off the "Hey Siri" option (formerly known as "Raise to speak")?
A: To turn off this feature, navigate to Settings > General > Siri and turn off the Allow "Hey Siri" setting.
Q: My company requires a lock code on my iPhone, so by the time I input my code to answer the Connect for Mobile call, the call usually goes to voicemail or hangs up before I can answer the call. Is that the expected behavior?
A: Yes. Calls that are forwarded to the Connect app have already been ringing one or more times before connecting to your mobile phone. In Connect Director, you can configure the number of times your MiCloud phone number rings before going to voicemail. To avoid callers hanging up, consider using a lock code that can be entered quickly.
