Emergency Registration

NOTE: This article is applicable to MiCloud Administrators.

Each time a new geographic location is added to your MiCloud system, emergency registration for the location is initiated automatically using the address information provided for the location. The address for the location is registered with emergency services and an emergency callback number is created for the location.

Emergency registration is required for each location on your account in order to ensure that emergency calls are routed to the correct emergency response site and that the correct physical location of a user is provided to emergency services when an emergency number is dialed. As a MiCloud Administrator, you are responsible for providing, maintaining, and updating accurate contact information (including name, address and telephone number) for your account.

WARNING: If you do not correctly identify the actual location where you are located, or if your account information has recently changed or has otherwise not been updated, emergency calls may be misdirected to an incorrect emergency response site.

NOTE: MiCloud Full Administrators will receive an email notification any time a call is placed to emergency services. The notification email will contain the following information: time the call was placed, caller profile and contact details, and emergency location registration details. This feature is not available for Global Users on US/Canada accounts.

For more information, see the Emergency Services Policy.

NOTE: Each geographic location configured for your account must be registered as an emergency location and must have an associated emergency hunt group configured. Emergency hunt groups are used to route return calls from emergency services. You must reach out to your partner to set up an emergency hunt group for each location in your account. For more information about partner details, see the Viewing your Partner Details article.

Viewing Emergency Registration Status and Callback Number for a Location

To view the emergency registration status and callback number for a location:

1. On the Account Console menu, click Users & Locations, and then click Locations. The Locations page opens displaying the list of all Active, Pending, and Closed locations on the account.
2. Click Edit on the location whose emergency registration status and callback number you want to view.
3. On the page that opens, the emergency registration status and callback number can be viewed in either of the following ways:

• At the top-right corner of the page, next to the Emergency Registration Status field and Callback Number field.
• Under the Emergency Registration section, Emergency Registration Status field and Callback Number field.

The following table describes the possible registration statuses for emergency registration. This information is displayed on the Emergency Registration section on the Location page in the Account Console.

Registration Status​	Description
Not registered	An emergency number has not yet been provisioned and registered for this location.
Registration requested	A request has been made to register an emergency number with a new address.
Registration submitted	A registration request has been submitted.
Registration rejected	An error occurred submitting a change, or the registration server returned an error.
Registered	An emergency number has been provisioned and registered for the location address.
Deregistration requested	A request has been made to deregister the emergency number for the location.
Deregistration submitted	A deregistration request has been submitted.
Deregistration rejected	An error occurred submitting deregistration, or the registration server returned an error.

Updating the Emergency Registration for a Location

The address for a location must be registered in order to use the location as an emergency location for the geographic site and for users on your account.

The emergency registration process for a location is initiated automatically when the location is added to your account. You can view and update the registration status for each location in the Emergency Registration section on the Location page in the Account Console.

The registration status update options available depend on the current registration status for the location. See the table below for the available options for each status.

Registration Status​	Available Update Options
Not registered	Click Register to initiate the registration process.
Registration requested	Click Cancel to cancel the registration request. NOTE: Cancel is not available if the location is configured as the emergency location for any active profile on your account.
Registration submitted	Emergency registration cannot be updated once submitted; you will need to wait until the registration is rejected or completed before making any updates.
Registration rejected	Click Try Again to initiate the registration process again or click Cancel to cancel the registration request.
Registered	Click Deregister to initiate the deregistration process. NOTE: Deregistration is not available if the location is configured as the emergency location for any active profile on your account. WARNING: Do not click the Replace button. This button is designed for Support staff only and will be removed in a future release.
Deregistration requested	Emergency registration cannot be updated once deregistration is requested; you will need to wait until the deregistration is rejected or completed before making any updates.
Deregistration submitted	Emergency registration cannot be updated once deregistration is submitted; you will need to wait until the deregistration is rejected or completed before making any updates.
Deregistration rejected	Click Try Again to initiate the deregistration process again.

NOTE: If you want to change the callback number and the address of a location that is already registered as an emergency location, then both the current and new callback number and address are displayed.

Managing Dynamic Location Detection for Users

All MiCloud devices will provide dispatchable location information such as civic address, including additional location details as required by the RAY BAUM’s Act. All devices will be forced to automatically update to their current and correct address; based on detection of any location change.

To facilitate network location details in MiCloud, the following pages are now accessible from Console:

• Dynamic location detection
• Settings & notifications

The Dynamic location detection toolbar is used to detect location details of a device based on network elements such as an IP Subnet, Wi-fi access point (WAP), or switch port information.

For more information, see the MiCloud RAY BAUM’S Act Solution Deployment Guide.

Administrators can manage the dynamic location detection for users during emergency calls. 

Enabling Dynamic Location Detection for Users
Administrators can enable location detection for users during emergency calls.
To do so:

1. In the Account Console menu, go to Emergency > Dynamic location detection. The Dynamic location detection page opens. 
2. Click Enable Dynamic Location Detection to enable location detection for users during emergency calls.

Managing Dynamic Location Detection for Users

Administrators can manage dynamic location detection for users on your account in the following ways:

• View a list of Wi-Fi access points, IP subnets, Switch maps, Locations, and Phones that are added to make emergency calls.
• Add Wi-Fi access points, IP subnets, and Switch maps to make emergency calls.
• Remove Wi-Fi access points, IP subnets, and Switch maps.

Viewing the Wi-Fi Access Points

To view the list of Wi-Fi access points:

1. In the Account Console menu, click Emergency > Dynamic location detection. The Dynamic location detection page opens.
2. Click the Wi-Fi access points tab. The Wi-Fi access points tab displays the following information:

• BSSID - the Basic Service Set Identifiers (BSSID)
• Description - the description of the WiFi access point
• Emergency Location - name of the emergency location
• Additional Location Details - additional emergency location information

Adding Wi-Fi Access Points

To add Wi-Fi access points for emergency calls:

1. In the Account Console menu, go to Emergency > Dynamic location detection. The Dynamic location detection page opens.
2. Click the Wi-Fi access points tab.
3. Click Add New.
4. In the page that opens, do the following:
   1. In the Choose network type field, select Wi-Fi access points from the drop-down list.
   2. Under Configuration:
      1. In the Description field, enter a description of the WiFi access point.
      2. In the BSSID field, enter the BSSID.
   3. Under Location details:
      1. In the Location field, select the appropriate location from the drop-down list.
      2. In the Additional Details field, enter the additional emergency location details.
   4. Click Add Wi-Fi Access Point to add Wi-Fi access points for emergency calls.

Updating Wi-Fi Access Points

To update the Wi-Fi access points:

1. In the Account Console menu, go to Emergency > Dynamic location detection. The Dynamic location detection page opens.
2. Click the Wi-Fi access points tab.
3. Select the Wi-Fi access point that you want to update.
4. In the page that opens, update the required details.
5. Click Submit.

Removing Wi-Fi Access Points

To remove Wi-Fi access points:

1. In the Account Console menu, go to Emergency > Dynamic location detection. The Dynamic location detection page opens.
2. Click the Wi-Fi access points tab.
3. Select the Wi-Fi access point you want to remove.
4. In the page that opens, click Remove.

Viewing the IP Subnets

To view the list of IP subnets:

1. In the Account Console menu, go to Emergency > Dynamic location detection. The Dynamic location detection page opens.
2. Click the IP subnets tab. The IP subnets tab displays the following information:

• IP subnet - the IP subnet information
• Description - a description of the IP subnet
• Emergency Location - name of the emergency location
• Additional Location Details - additional emergency location information

Adding IP Subnets

To add an IP subnet for emergency calls:

1. In the Account Console menu, go to Emergency > Dynamic location detection. The Dynamic location detection page opens.
2. Click the IP subnets tab.
3. Click Add New.
4. In the page that opens, do the following:
   1. In the Choose network type field, select IP subnets from the drop-down list.
   2. Under Configuration:
      1. In the Description field, enter a description of the IP subnet.
      2. In the IP Subnet field, enter the IP subnet information.
   3. Under Location details:
      1. In the Location field, select the appropriate location from the drop-down list.
      2. In the Additional Details field, enter the additional emergency location details.
   4. Click Add IP Subnet to add Wi-Fi access points for emergency calls.

Updating IP Subnets

To update the IP subnets:

1. In the Account Console menu, go to Emergency > Dynamic location detection. The Dynamic location detection page opens.
2. Click the IP Subnets tab.
3. Select the IP subnet that you want to update.
4. In the page that opens, update the required details.
5. Click Submit.

Removing IP Subnet

To remove an IP subnet:

1. In the Account Console menu, go to Emergency > Dynamic location detection. The Dynamic location detection page opens.
2. Click the IP subnets tab.
3. Select the IP subnet you want to remove.
4. In the page that opens, click Remove.

Viewing the Switch Maps

To view the list of switch maps:

1. In the Account Console menu, go to Emergency > Dynamic location detection. The Dynamic location detection page opens.
2. Click the Switch maps tab. The Switch Maps tab displays the following information:

• Switch Name - the switch name information
• Port - the IP port information
• Description - a description of the switch
• Emergency Location - name of the emergency location
• Additional Location Details - additional emergency location information

Adding Switch Maps

To add switch maps for emergency calls:

1. In the Account Console menu, go to Emergency > Dynamic location detection. The Dynamic location detection page opens.
2. Click the Switch Maps tab.
3. Click Add New.
4. In the page that opens, do the following:
   1. In the Choose network type field, select Switch maps from the drop-down list.
   2. Under Configuration:
      1. In the Description field, enter a description of the switch map.
      2. In the Switch name field, enter the switch name information.
   3. If not already selected, select the Include all ports option.
   4. Under Location details:
      1. In the Location field, select the appropriate location from the drop-down list.
      2. In the Additional Details field, enter the additional emergency location details.
   5. Click Add IP Subnet to add Wi-Fi access points for emergency calls.

Updating Switch Maps

To update the switch maps:

1. In the Account Console menu, go to Emergency > Dynamic location detection. The Dynamic location detection page opens.
2. Click the Switch Maps tab.
3. Select the switch map that you want to update.
4. In the page that opens, update the required details.
5. Click Submit.

Removing Switch Maps

To remove a switch map:

1. In the Account Console menu, go to Emergency > Dynamic location detection. The Dynamic location detection page opens.
2. Click the Switch Maps tab.
3. Select the switch map you want to remove.
4. In the page that opens, click Remove.

Viewing the Location

To view the emergency location:

1. In the Account Console menu, go to Emergency > Dynamic location detection. The Dynamic location detection page opens.
2. Click the Locations tab. The Locations tab displays the following information:

• Emergency Location - name of the emergency location
• Address - the emergency location address details
• Sublocation - the emergency sub-location information

Viewing the Phones

To view the list of phones for emergency calls from which emergency calls can be made:

1. In the Account Console menu, go to Emergency > Dynamic location detection. The Dynamic location detection page opens.
2. Click the Phones tab. The Phones tab displays the following information:

• Model - the IP phone model information. 
• MAC Address - the MAC address of the phone
• Location Detection - the location detection information
• Static Location - the static location for emergency calls

Enabling Network Maps

Administrators can enable network maps.
To do so:

1. In the Account Console menu, click Emergency > Settings & notifications.
2. In the page that opens, under Settings, select Enable Network maps.
3. Click Submit to enable the network maps for emergency calls.

Configuring Emergency Notifications

Administrators can configure emergency notifications.
To do so:

1. In the Account Console menu, click Emergency > Settings & notifications.
2. In the page that opens, under Notifications, do the following:
   1. In the Network maps changes section, enter the email address and the stream information of the users you want to be notified about changes to network maps settings.
   2. In the Emergency Call Triggered section, enter the email address and the stream information of the users you want to be notified when someone calls the emergency services.
3. Click Submit to configure emergency notifications.

Testing Emergency Registration (933)

933 is a free automated service that can be used to confirm emergency registration information. Dialing 933 provides an automated readout of the emergency callback number along with the associated address.

If the automated readout does not provide the expected information, verify the address information in the Account Portal. If additional assistance is needed, contact Support.