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Configuring Bridged Call Appearances

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Summary
Configuring Bridged Call Appearances
MCSS-BCA
Information

Two types of bridged call appearances are available on your MiCloud phone system.

  • Bridged Call Appearance (BCA): A standalone extension that is shared among multiple users. A BCA has an extension and a call stack depth. Each user with access to the BCA can monitor a different call stack position.
    NOTE: You must have available programming numbers on your account to create a new BCA. If additional programming numbers are needed for your account, contact Support.
  • Associated Bridged Call Appearance (aBCA): A bridged call appearance that is associated with a specific user's extension. An aBCA allows an Assistant to function on behalf of an Executive by answering or making calls for the Executive via programmed call appearance buttons on the Assistant's phone.
    See Configuring Associated Bridge Call Appearances for information about configuring aBCAs.

BCA extensions are included in the Employee directory and in system dial-by-name directories. Caller ID is not displayed for inbound BCA calls.

Configuring Bridged Call Appearances

As a MiCloud Connet Administrator, you can add and copy BCAs, edit and delete BCAs, and configure the call hold option for BCAs on your account.

Adding a Bridged Call Appearance

  1. On the Account Console menu, click Phone System, and then click Bridged Call Appearances.
  2. Under Manage Bridged Call Appearances, do one of the following:
    • To create a new BCA, click Add.
    • To create a new BCA by copying an existing BCA, select the BCA you want to copy and then click Copy.
    The Add Bridged Call Appearance or Copy Bridged Call Appearance dialog box is displayed.
  3. Next to Type, select Bridged Call Appearance.
  4. Under Bridged Call Appearance Options, enter or update the desired information for each parameter as described in the BCA Settings table below.
    NOTE: Click Show more settings to view all configurable settings.
  5. Click Save.

Setting the Call Hold Option

You can choose to play a hold reminder tone only on the phone that placed the BCA call on hold or on all phones that have the BCA configured. This setting applies to all BCA extensions.
  1. On the Account Console menu, click Phone System, and then click Bridged Call Appearances.
  2. Under Set Default, do one of the following:
    • Select the Enable My Hold Reminder Rings checkbox to play a hold reminder tone only on the phone that placed the BCA call on hold.
    • Clear the Enable My Hold Reminder Rings checkbox to play a hold reminder tone on all phones that have the BCA configured.

Configuring an IP Phone Button for a BCA Extension

A user answers a BCA call by pressing an IP phone button that is assigned to a BCA call stack position. IP phone buttons that answer calls are configured to handle calls to a specific call stack position of a BCA. A button can be programmed for each position in the call stack. For information about configuring programmable buttons for users on your account, see Configuring Programmable Buttons. For details about the available BCA button settings, see the BCA Button Settings table below.

NOTE: When you set or change the parameters for a BCA, those parameters are used everywhere the BCA is used.

BCA Settings
ParameterDescription
NameSpecifies the name of the BCA.
ExtensionSpecifies the extension on which the BCA receives calls.
The BCA extension is assigned automatically. If desired, you can change this extension to another available programming extension.
LocationSpecifies the location to which the BCA is assigned.
Phone NumberSpecifies the phone number to assign to the BCA. Select one of the following:
  • Choose from all locations - to select a number from any location.
  • Choose from selected location - to select a number from the selected location.
  • Don't assign a number - to not assign a number to the BCA.
NOTES:
  • When a phone number is selected and the BCA configuration is saved, a programming profile is created automatically using this phone number and the entered extension.
  • Global Numbers are not available to assign directly to BCAs; to map a Global Number to a BCA, see Assigning Phone Numbers. For more information about Global Numbers, see MiCloud Global Numbers.
Outbound Caller IDSpecifies the number to use as the outbound caller ID for the BCA.
PrivacySpecifies whether or not to include the BCA information in the account dial-by-name directory.
  • Select the Include in System Dial-By-Name Directory to include the BCA in the account dial-by-name directory.
  • Clear the Include in System Dial-By-Name Directory to exclude the BCA from the account dial-by-name directory.
Call Forward BusySpecifies the number to forward inbound BCA calls to when the calls are not answered because the specified call stack depth has been reached. Select the desired maximum call stack depth, and enter the desired extension.
NOTE: To forward calls to an external number, you must set the call forward destination to an extension with a telephony profile and then configure the call routing for that extension to route to the desired external number.
Call Forward No AnswerSpecifies the numbers to forward inbound BCA calls to when the calls are not answered after the specified number of rings. Select the desired number of rings, and enter the desired extension.
NOTE: To forward calls to an external number, you must set the call forward destination to an extension with a telephony profile and then configure the call routing for that extension to route to the desired external number.
Conferencing OptionsSpecifies the bridge conferencing options for the BCA. Select one of the following enablement options for the BCA:
  • Disable Conferencing - to disable bridge conferencing for the BCA.
  • Enable, others may not join (default) - to enable bridge conferencing for the BCA and initially prevent other users of the BCA from joining active BCA conference calls.
  • Enable, others may join - to enable bridge conferencing for the BCA and initially allow other users of the BCA to join active BCA conference calls.
Do one of the following to select the conference tone option for the BCA:
  • Select the Enable tone when parties join or leave to play a tone whenever another party joins or leaves a conference call on the BCA.
  • Clear the Enable tone when parties join or leave if you do not want to play a tone whenever another party joins or leaves a conference call on the BCA.
 
BCA Button Settings
ParameterDescription
Bridge Call AppearanceSpecifies the BCA to assign to the programmable button.
Call stack positionSpecifies the call stack position to monitor.
Calls to a BCA occupy distinct call appearance buttons and are identified by their position in the call stack. IP phone buttons that answer calls are configured to handle calls to a specific call stack position of a BCA. A button can be programmed for each position in the call stack.
Delay Before Audibly RingingSpecifies the number of times to silently ring the phone before audibly ringing the phone for an incoming call on the BCA. Select one of the following:

  • None - to start ringing the phone audibly on the first ring.

  • 1, 2, 3, or 4 - to ring the phone silently for the selected number of rings before ringing the phone audibly.

  • Don’t Ring - to not ring the phone audibly.

Show Caller ID AlertSpecifies when to show caller ID on the monitoring phone for inbound calls on the BCA extension. Select one of the following: 

  • Never - to not show caller ID for inbound BCA calls.

  • Only when ringing - to show caller ID for inbound BCA calls only when the phone is ringing.

  • Always - to show caller ID for inbound BCA calls when the phone is ringing and as long as the call is connected.

Allow Auto-AnswerSpecifies the answering options for the BCA. Do one of the following:

  • Select the Enable Auto-Answer When Ringing checkbox to enable the user to answer a BCA call by picking up the handset or by pressing the programmed IP phone button, speaker button, headset button, or an unused call appearance button.

  • Clear the Enable Auto-Answer When Ringing checkbox to enable the user to answer a BCA call only by pressing the programmed IP phone button or the Answer button.

NOTES:

  • The Allow Auto Answer of a BCA call works when Delay Before Audibly Ringing parameter is set to a value other than Don't Ring.

  • If you are using headset with 6900-Series IP Phones, ensure that Audio mode on the phone is set to headset or headset/speaker or speaker/headset. 

  • The Allow Auto Answer of a BCA call is not supported on 6900-Series IP phones running firmware older than version 6.1.

No connected call actionSpecifies the action to take when there is no incoming or active call on the BCA and the programmed BCA button is pressed: Select one of the following:

  • Answer only - to configure the button to perform no action.

  • Dial tone - to configure the button to provide a dial tone so an outbound call can be initiated on the BCA.

  • Dial extension - to configure the button to dial a specific extension; type the desired extension in the field and then click Search to validate the entered extension.

  • Dial external - to configure the button to dial an external phone number; type the desired external number in the field.
    The phone number is automatically formatted in E.164 format and prepended with your external dial digit.
    NOTE: When entering non-US/Canada phone number, you must enter the complete phone number, including + and the country code, in order for the phone number to be saved in the correct format.

Allow Auto-Answer: Phone Behavior

Allow Auto-Answer SettingShow Caller ID Alert Setting5.2.1 or 6.0.0.389 firmware6.1.0.146 firmware804.2104.1000 firmware  
Auto Answer enabledNeverInbound Call to BCA/SCA
Ringing when idle:
  1. The red LED blinks on the programmed BCA button.
  2. The BCA Caller ID is not displayed on the main phone screen of the idle phone.
  3. The softkeys are not displayed.
Inbound Call to BCA/SCA
Ringing when idle:
  1. The red LED blinks on the programmed BCA button.
  2. The Call 1 Caller ID is displayed on the main phone screen of the idle phone.
  3. The Answer, To VM, and Cancel softkeys are displayed while the BCA is ringing.
Inbound Call to BCA/SCA
Ringing when idle:
  1. The green LED blinks on the programmed BCA button.
  2. No BCA Caller ID is displayed on the call cell or on the main phone screen of the idle phone.
Auto Answer enabledNeverWhen the phone is ringing on an active call
  1. The red LED blinks on the programmed BCA button.
  2. The BCA Caller ID is not displayed on the main phone screen of the idle phone.
  3. The softkeys are not displayed.
  4. The main phone screen displays the Caller ID of the phone while on an active call.
Ringing on an active call
  1. The red LED blinks on the programmed BCA button.
  2. The Call 1 Caller ID is displayed on the main phone screen while ringing- overtaking the active caller’s Caller ID.
  3. The Answer, To Voicemail, and Cancel softkeys are displayed while BCA is ringing.
Ringing on an active call
  1. The green LED blinks on the programmed BCA button.
  2. The BCA Caller ID is not displayed on the call cell.
  3. The main phone screen displays the Caller ID of the phone while on an active call.
Auto Answer enabledNeverWhen the call is answered by the Boss or the Agent
  1. A steady red LED is lit on the programmed BCA button of the phone or on the Button Box
  2. The Caller ID is not displayed on the programmed BCA call cell.
  3. The main phone screen displays the Caller ID of the phone while on an active call (if applicable).
  4. Pressing the solid red LED for this programmed BCA button connects the user to the currently active call (if BCA conference enabled).


 		When the call is answered by the Boss or the Agent
  1. A steady red LED is lit on the programmed BCA button of the phone or on the Button Box
  2. Call 1 Caller ID is displayed when BOSS is receiving incoming call and the call is in ringing state.
  3. Pressing the solid red LED for the programmed BCA button will connect you to the currently active call (if BCA conference is enabled).
When the call is answered by the Boss or the Agent
  1. A steady amber LED is lit on the programmed BCA button.
  2. The Caller ID is not displayed on the programmed BCA call cell.
  3. The main phone screen displays the Caller ID of the phone while on an active call (if applicable).
  4. Pressing the solid amber LED for the programmed BCA button will connect the user to the currently active call (if BCA conference is enabled).
Auto Answer enabledNeverWhen the call is answered by the user (intercept call) while the phone is idle (call is answered by pressing the programmed BCA Key)
Note: The phone user cannot auto-answer the incoming BCA call by lifting an on-hook handset.
Press the blinking programmed BCA key to answer the incoming BCA call.
  • A solid red LED and the actual BCA Caller ID is displayed on the
When the call is answered by the user (intercept call) while the phone is idle (call is answered by pressing the programmed BCA Key)
Note: The user can auto-answer the incoming BCA call by lifting an on-hook handset only if the phone is idle and audibly ringing.
Press the blinking programmed BCA key alternatively, or the Answer softkey to answer the incoming BCA call.
  • A solid red LED and the actual BCA Caller ID is displayed on the main phone screen.
When the call is answered by the user (intercept call) while the phone is idle (call is answered by pressing the programmed BCA Key)
Note: The phone user can auto-answer the incoming BCA call by lifting an on-hook handset only if the phone is idle and audibly ringing.
Press the blinking programmed BCA key alternatively to answer the incoming BCA call.
  • A solid green LED and the actual BCA Caller ID is displayed on the main phone screen.
Auto Answer enabledNeverWhen the call is answered by the phone (intercept call) while the user is on an active call (call is answered by pressing the programmed BCA Key)
  1. Press the blinking programmed BCA key to answer the incoming BCA call.
  2. A steady red LED and the actual BCA Caller ID is displayed on the main phone screen.
  3. The phone's previous call goes on hold with the blinking red LED and the Caller ID on the call cell.
When the call is answered by the phone (intercept call) while the user is on an active call (call is answered by pressing the programmed BCA Key)
  1. Press the blinking programmed BCA key to answer the call or the Answer softkey to answer the incoming BCA call.
  2. A steady red LED and the actual BCA Caller ID is displayed on the main phone screen.
  3. The phone's previous call goes on hold with the blinking red LED and the Caller ID on the call cell.
When the call is answered by the phone (intercept call) while the user is on an active call (call is answered by pressing the programmed BCA Key)
  1. Press the blinking green programmed BCA button or the Answer softkey to answer incoming BCA call.
  2. A solid green LED and no BCA Caller ID is displayed on the call cell or on the main phone screen.
  3. The phone's previous call goes on hold with the blinking amber LED. The Caller ID of the phone who is on hold is displayed on the call cell.
Auto Answer enabledNeverWhen the phone user gets an outbound call from the Boss or the Agent using the BCA or SCA call stack
If the phone is idle or on an active call:
  1. A steady red LED is displayed on the programmed BCA call cell.
  2. The BCA Caller ID is not displayed on the main phone screen.
When the phone user gets an outbound call from the Boss or the Agent using the BCA or SCA call stack
If the phone is idle or on an active call:
  1. A steady red LED is displayed on the programmed BCA call cell.
  2. The BCA Caller ID is displayed on the main phone screen.
When the phone user gets an outbound call from the Boss or the Agent using the BCA or SCA call stack
If the phone is idle or on an active call:
  1. A steady amber LED is displayed on the programmed BCA call cell.
  2. The BCA Caller ID is not displayed on the call cell or the main phone screen.
Auto Answer enabledNeverWhen the phone user gets an outbound call from the phone using the BCA or the SCA call stack
  1. A steady red LED is displayed on the programmed BCA call cell.
  2. The actual Caller ID is displayed on the main phone screen of the phone.
When the phone user gets an outbound call from the phone using the BCA or the SCA call stack
  1. A steady red LED is displayed on the programmed BCA call cell.
  2. The actual Caller ID is displayed on the main phone screen of the phone.
When the phone user gets an outbound call from the phone using the BCA or the SCA call stack
  1. A steady green LED is displayed on the programmed BCA call cell.
  2. The actual Caller ID is displayed on the main phone screen of the phone.
Auto Answer enabledOnly when ringingWhen phone gets an Inbound call to the BCA or SCA call
Ringing when the phone is idle:
  1. The LED blinks red.
  2. The incoming BCA Caller ID is not displayed on the idle phone screen.
  3. The softkeys are not displayed.
When phone gets an Inbound call to the BCA or SCA call
Ringing when the phone is idle:
  1. The LED blinks red.
  2. The actual incoming BCA Caller ID is displayed on the idle phone screen
  3. The Answer, To Voicemail, and Cancel softkeys are displayed.
When phone gets an Inbound call to the BCA or SCA call
Ringing when the phone is idle:
  1. The LED blinks green.
  2. The actual incoming BCA Caller ID is displayed on the idle phone screen.
  3. The Answer and To Voicemail softkeys are displayed.
Auto Answer enabledOnly when ringingRinging on an active call
  1. The LED blinks red.
  2. The incoming BCA Caller ID does not appear on the idle phone.
  3. The softkeys are not displayed.

 

Ringing on an active call
  1. The LED blinks red.
  2. The actual incoming BCA Caller ID window is displayed on the idle phone screen
  3. The Answer, To Voicemail, and Cancel softkeys are displayed.
Ringing on an active call
  1. The LED blinks green.
  2. The actual incoming BCA Caller ID window is displayed on the idle phone screen
  3. The Answer and To Voicemail softkeys are displayed.
Auto Answer enabledOnly when ringingThe call is answered by the Boss or the Agent
  1. A steady red LED is lit.
  2. The incoming BCA Caller ID is not displayed on the phone.
The call is answered by the Boss or the Agent
  1. A steady red LED is lit.
  2. The incoming BCA Caller ID is not displayed on the phone.
The call is answered by the Boss or the Agent
  1. A steady amber LED is lit.
  2. The incoming BCA Caller ID is not displayed on the phone.
Auto Answer enabledOnly when ringingThe call is answered by the phone user (intercept call) when the phone is idle:
  1. The user cannot lift on-hook handset to auto-answer (regardless of the audible ring settings). Press the blinking programmed BCA key to answer the call.
  2. A solid red LED and the actual BCA Caller ID is displayed on the main phone screen.
The call is answered by the phone user (intercept call) when the phone is idle:
  1.  The phone user can auto-answer the incoming BCA call by lifting an on-hook handset only if the idle phone is audibly ringing and the handset is on-hook.
  2. Press the blinking programmed BCA key or the Answer softkey to answer the call.
  3. A solid red LED and the actual BCA Caller ID is displayed on the main phone screen.
The call is answered by the phone user (intercept call) when the phone is idle:
  1. The phone user can auto-answer the incoming BCA call by lifting an on-hook handset only if the idle phone is audibly ringing and the handset is on-hook. Press the blinking programmed BCA key or the Answer softkey to answer the call.
  2. A solid green LED and the actual BCA Caller ID is displayed on the main phone screen.
Auto Answer enabledOnly when ringingWhen the call is answered by the phone user (intercept call) while the user is in an active call
  1. Press the blinking red programmed BCA button to answer the incoming BCA call.
  2. A solid red LED and the actual BCA Caller ID is displayed on the main phone screen.
  3. The active call goes on hold with a blinking red LED and Caller ID on the call cell.
When the call is answered by the phone user (intercept call) while the user is in an active call
  1. Press the blinking red programmed BCA button or the Answer softkey to answer the incoming BCA call.
  2. A solid red LED and the actual Caller ID is displayed on the main phone screen after the call is answered.
  3. The active call goes on hold with the blinking red LED.
When the call is answered by the phone user (intercept call) while the user is in an active call
  1. Press the blinking green programmed BCA button or the Answer softkey to answer the incoming BCA call.
  2. A solid green LED and no Caller ID is displayed on the main phone screen after the call is answered.
  3. The active call goes on hold with the blinking amber LED.
Auto Answer enabledOnly when ringingOutbound Calls from the BCA or the SCA
Outbound call from the Boss or the Agent using the BCA or the SCA call stack
If the phone is idle or on an active call:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The BCA Caller ID is not displayed on the main phone screen.
Outbound Calls from the  BCA or the SCA

Outbound call from the Boss or the Agent using the BCA or the SCA call stack
If the phone is idle or on an active call:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The BCA Caller ID is not displayed on the main phone screen.
Outbound Calls from the BCA or the SCA

Outbound call from the Boss or the Agent using the BCA or the SCA call stack
If the phone is idle or on an active call:
  1. A steady amber LED is lit on the programmed BCA call cell.
  2. The BCA Caller ID is not displayed on the main phone screen.
Auto Answer enabledOnly when ringingOutbound call from the phone user using the BCA or the SCA call stack:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The actual Caller ID is displayed on the main phone screen of the phone.
Outbound call from the phone user using the BCA or the SCA call stack:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The actual Caller ID is displayed on the main phone screen of the phone.
Outbound call from the phone user using the BCA or the SCA call stack:
  1. A steady green LED is lit on the programmed BCA call cell.
  2. The actual Caller ID is displayed on the main phone screen of the phone.
Auto Answer enabledAlwaysInbound calls to the BCA or SCA 
Ringing when idle:
  1. The red LED blinks.
  2. The BCA Caller ID is displayed on the programmed BCA call cell only.
  3. The softkeys are not displayed.
Inbound calls to the BCA or SCA  Ringing when idle:
  1. The red LED blinks.
  2. The actual BCA Caller ID is displayed on the idle phone screen.
  3. The Answer, To Voicemail, and Cancel softkeys are displayed.
Inbound calls to the BCA or SCA Ringing when idle
  1. The green LED blinks.
  2. The actual BCA Caller ID is displayed on the idle phone screen.
  3. The Answer and To Voicemail softkeys are displayed.
Auto Answer enabledAlwaysThe call is answered by the Boss or the Agent
  1. A steady red LED is lit.
  2. The actual BCA Caller ID is displayed on the programmed BCA call cell only.
The call is answered by the Boss or the Agent
  1. A steady red LED is lit.
  2. The actual BCA Caller ID is displayed on the phone's programmable BCA call cell and on the main phone screen, if idle.
The call is answered by the Boss or the Agent
  1. A steady amber LED is lit.
  2. The actual BCA Caller ID is displayed on the phone's programmable BCA call cell and on the main phone screen, if idle.
Auto Answer enabledAlwaysThe call is answered by the phone user (intercept call) when idle:
  1. Lift the handset when the phone is ringing audibly.
  2. Press the programmable BCA button to answer the call.
  3. A steady red LED is lit.
  4. The actual BCA Caller ID is displayed on the main phone screen and on the programmed BCA call cell.
The call is answered by the phone user (intercept call) when idle:
  1. Enable Auto Answer by lifting the handset when the BCA call rings. The phone can auto-answer the incoming BCA call by lifting an on-hook handset only
  2. If the idle phone is audibly ringing and the handset is on-hook, press the blinking programmed BCA key or the Answer softkey to answer the call.
  3. A steady red LED is lit.
  4. The actual BCA Caller ID is displayed on the main phone screen and on the programmed BCA call cell.
The call is answered by the phone user (intercept call) when idle:
  1. Enable Auto Answer by lifting the handset when the BCA call rings. The phone can auto-answer the incoming BCA call by lifting an on-hook handset only
  2. If the idle phone is audibly ringing and the handset is on-hook, press the blinking programmed BCA key or the Answer softkey to answer the call.
  3. A steady green LED is lit.
  4. The actual BCA Caller ID is displayed on the main phone screen.
Auto Answer enabledAlwaysThe call is answered by the phone user (intercept call) while on an active phone call:
  1. Press the programmable BCA button to answer the call.
  2. A steady red LED is lit.
  3. The actual BCA Caller ID is displayed on the main phone screen and the programmed BCA call cell after answered.
  4. The active call goes on hold with the blinking red LED.
The call is answered by the phone user (intercept call) while on an active phone call:
  1. Press the blinking red programmed BCA button or the Answer softkey to answer incoming BCA call.
  2. A steady red LED is lit.
  3. The actual BCA Caller ID is displayed on the main phone screen and the programmed BCA call cell after answered.
  4. The active call will hoes on hold with a blinking red LED.
The call is answered by the phone user (intercept call) while on an active phone call:
  1. Press the blinking green programmed BCA button or the Answer softkey to answer the incoming BCA call.
  2. A steady green LED and the actual Caller ID is displayed on the main phone screen for ~5 seconds.
  3. The active call goes on hold with the blinking amber LED.
Auto Answer enabledAlwaysOutbound calls using the BCA or the SCA
Outbound call from the Boss or the Agent using the BCA or the SCA Call Stack 
If the phone is idle or on an active call:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The actual outgoing BCA Caller ID is displayed on the programmed BCA call cell only.
Outbound calls using the BCA or the SCA
Outbound call from the Boss or the Agent using the BCA or the SCA Call Stack 
If the phone is idle or on an active call:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The actual outgoing BCA Caller ID is displayed on the programmed BCA call cell and on the main phone screen, if idle.
Outbound calls using the BCA or the SCA
Outbound call from the Boss or the Agent using the BCA or the SCA Call Stack 
If the phone is idle or on an active call:
  1. A steady amber LED is lit on the programmed BCA call cell.
  2. The actual outgoing BCA Caller ID is displayed on the programmed BCA call cell and on the main phone screen, if idle.
Auto Answer enabledAlwaysOutbound call from the phone user using the BCA or the SCA call stack:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The actual Caller ID is displayed on the main phone screen and programmed BCA call cell.
Outbound call from the phone user using the BCA or the SCA call stack:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The actual Caller ID is displayed on the main phone screen of the phone.
Outbound call from the phone user using the BCA or the SCA call stack:
  1. A steady green LED is lit on the programmed BCA call cell.
  2. The actual Caller ID is displayed on the main phone screen of the phone.
Auto Answer disabledNeverInbound calls to the BCA or the SCA
Ringing when the phone is idle:
  1. The red LED blinks on the programmed BCA button.
  2. The Caller ID is not displayed on the main phone screen of the idle phone.
  3. The softkeys are not displayed when the BCA is ringing.
Inbound calls to the BCA or the SCA
Ringing when the phone is idle:
  1. The red LED blinks on the programmed BCA button
  2. The Call 1 Caller ID is not displayed on the main phone screen of the idle phone.
  3. The Answer, To Voicemail, and the Cancel softkeys are displayed when the BCA is ringing.
Inbound calls to the BCA or the SCA
Ringing when the phone is idle:
  • The green LED  blinks on the programmed BCA button and the Caller ID is not displayed on the call cell or on the main phone screen of the idle phone.
Auto Answer disabledNeverRinging on an active call:
  1. The red LED blinks on the programmed BCA button.
  2. The incoming BCA Caller ID is not displayed on the main phone screen while ringing.
  3. The softkeys are not displayed when the BCA is ringing.
  4. The main phone screen displays the  Caller ID of the phone while on an active call.
Ringing on an active call:
  1. The red LED blinks on the programmed BCA button.
  2. The Call 1 Caller ID is not displayed on the main phone screen when the BCA is ringing- overtaking the phone's active caller’s Caller ID.
  3. The Answer, To Voicemail, and the Cancel softkeys are displayed while the BCA is ringing.
Ringing on an active call:
  1. The green LED blinks on the programmed BCA button.
  2. The Caller ID is displayed on the call cell.
  3. The main phone screen displays the Caller ID of the active call.
uto Answer disabledNeverCall is answered by the Boss or the Agent:
  1. A steady red LED is lit on the programmed BCA button of the phone or on the Button Box
  2. The Caller ID is displayed on the main phone screen or on the programmed BCA call cell.
  3. Pressing the solid red LED for this programmed BCA button will join into the currently active call (BCA conference) if enabled.
Call is answered by the Boss or the Agent:
  1. A steady red LED is lit on the programmed BCA button of the phone or the Button Box.
  2. The Caller ID is not displayed on the main phone screen or on the programmed BCA call cell.
  3. Pressing the solid red LED for this programmed BCA button connects to the currently active call (BCA conference) if enabled.
Call is answered by the Boss or the Agent:
  1. A steady amber LED is lit on the programmed BCA button.
  2. The Caller ID is displayed on the call cell.
  3. Pressing the solid amber LED for this programmed BCA button connects to the active call (BCA conference) if enabled.
Auto Answer disabledNeverCall is answered by the (intercept call) when on an active call (call is answered by pressing the programmed BCA Key):
Note: The phone cannot auto-answer the incoming BCA call from an idle phone by lifting the on-hook handset. Press the blinking programmed BCA key to answer the call.
  • A steady red LED is lit and the actual Caller ID is displayed on the main phone screen.
Call is answered by the (intercept call) when on an active call (call is answered by pressing the programmed BCA Key):
Note: The phone cannot auto-answer the incoming BCA call from an idle phone by lifting the on-hook handset. Press the blinking programmed BCA key to answer the call.
  • A steady red LED is lit and the actual Caller ID is not displayed on the main phone screen.
Call is answered by the (intercept call) when on an active call (call is answered by pressing the programmed BCA Key):
NOTE: The phone cannot auto-answer the incoming BCA call from an idle phone by lifting the on-hook handset. Press the blinking programmed BCA key or the Answer softkey to answer the call.
  • A steady green LED and the actual Caller ID is displayed on the main phone screen.
Auto Answer disabledNeverThe call is answered by the phone (intercept call) when on an active call  (call is answered by pressing the programmed BCA key):
  1. Press the blinking programmed BCA key to answer incoming BCA call.
  2. A steady red LED is lit and the actual Caller ID is displayed on the main phone screen.
  3. The phone goes on hold with the blinking red LED. The Caller ID of the user on hold is displayed on the call cell.
The call is answered by the phone (intercept call) when on an active call  (call is answered by pressing the programmed BCA key):
  1. The phone presses the blinking programmed BCA key or the Answer softkey to answer incoming BCA call.
  2. A steady red LED is lit and the actual Caller ID is not displayed on the main phone screen.
  3. The phone goes on hold with the blinking red LED. The Caller ID of the user on hold is displayed on the call cell.
The call is answered by the phone (intercept call) when on an active call  (call is answered by pressing the programmed BCA key):
  1. The phone presses the blinking programmed BCA key to answer the call or the Answer softkey to answer the incoming BCA call.
  2. A steady red LED is lit and the actual Caller ID is displayed on the main phone screen for 5 seconds before the auto-clearing from the main phone screen.
  3. The phone goes on hold with the blinking amber LED. The Caller ID of the user on hold is displayed on the call cell.
Auto Answer disabledNeverOutbound calls from the BCA or the SCA
Outbound call from the Boss or the Agent using the BCA or the SCA call stack.
If the phone is idle or on an active call:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The BCA Caller ID is not displayed on the main phone screen or on the programmed BCA call cell.
  3. The Caller ID of the phone's active call is displayed on the main phone screen and call cell.
Outbound calls from the BCA or the SCA
Outbound call from the Boss or the Agent using the BCA or the SCA call stack.
If the phone is idle or on an active call:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The BCA Caller ID is not displayed on the main phone screen or on the programmed BCA call cell.
  3. The Caller ID of the phone's active call is displayed on the main phone screen and on the call cell.
Outbound calls from the BCA or the SCA
Outbound call from the Boss or the Agent using the BCA or the SCA call stack.
If the phone is idle or on an active call:
  1. A steady red LED is lit on the programmed BCA call cell. The BCA Caller ID is not displayed on the call cell or on the main phone screen or on the programmed BCA call cell.
  2. The Caller ID of the phone's active call is displayed on the main phone screen and call cell.
Auto Answer disabledNeverOutbound call from the phone using the BCA or the SCA call stack:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The actual Caller ID is displayed on the main phone screen of the phone.
Outbound call from the phone using the BCA or the SCA call stack:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The actual Caller ID is not displayed on the main phone screen of the phone.
Outbound call from the phone using the BCA or the SCA call stack:
  1. A steady green LED is lit on the programmed BCA call cell.
  2. The actual Caller ID is displayed on the main phone screen of the phone.
Auto Answer disabledOnly when ringingInbound call to the BCA or the SCA 
Ringing when idle:
  1. The red LED blinks.
  2. The incoming BCA Caller ID is not displayed on the idle phone.
  3. The softkeys are not displayed.
Inbound call to the BCA or the SCA 
Ringing when idle:
  1. The red LED blinks.
  2. The actual BCA Caller ID window appears on the idle phone screen.
  3. The Answer, To Voicemail, and the Cancel softkeys are displayed. 
Inbound call to the BCA or the SCA 
Ringing when idle:
  1. The green LED blinks.
  2. The actual BCA Caller ID window appears on the idle phone screen.
  3. The Answer and To Voicemail softkeys are displayed. 
Auto Answer disabledOnly when ringingRinging while on an active call:
  1. The red LED blinks.
  2. The incoming BCA Caller ID does not appear on the idle phone.
  3. The softkeys are not displayed.
Ringing while on an active call:
  1. The red LED blinks.
  2. The actual BCA Caller ID window appears on the idle phone screen.
  3. The Answer, To Voicemail, and the Cancel softkeys are displayed. 
Ringing while on an active call:
  1. The green LED blinks.
  2. The actual BCA Caller ID window appears on the idle phone screen.
  3. The Answer and To Voicemail softkeys are displayed. 
Auto Answer disabledOnly when ringingThe call is answered by the Boss or the Agent:
  1. A steady red LED is lit.
  2. The incoming BCA Caller ID is not displayed on the phone.
The call is answered by the Boss or the Agent:
  1. A steady red LED is lit.
  2. The BCA Caller ID displays on the phone's programmable BCA call cell or on the main phone screen.
The call is answered by the Boss or the Agent:
  1. A steady amber LED is lit.
  2. The BCA Caller ID is not displayed on the phone's programmable BCA call cell or on the main phone screen.
Auto Answer disabledOnly when ringingThe call is answered by the phone (intercept call) when idle:
Note: The user cannot lift the on-hook handset to auto-answer (regardless of the audible ring settings). Press the blinking programmed BCA key to answer the call.
  • A steady red LED is lit and the actual BCA Caller ID is displayed on the main phone screen.
The call is answered by the phone (intercept call) when idle:
Note: The phone cannot auto-answer the incoming BCA call from an idle phone by lifting the on-hook handset. Press the blinking programmed BCA key or the Answer softkey to answer the call.
  • A steady red LED is lit and the actual Caller ID is displayed on the main phone screen.
The call is answered by the phone (intercept call) when idle:
Note: The phone cannot auto-answer the incoming BCA call from an idle phone by lifting the on-hook handset. Press the blinking programmed BCA key or the Answer softkey to answer the call.
  • A steady green LED is lit and the actual Caller ID is displayed on the main phone screen.
Auto Answer disabledOnly when ringingThe call is answered by the phone (intercept call) when on an active call:
  1. Press the blinking red programmed BCA button to answer the incoming BCA call.
  2. A steady red LED is lit, and the actual BCA Caller ID is displayed on the main phone screen.
  3. The active call goes on hold with the blinking red LED and the Caller ID on the call cell.
The call is answered by the phone (intercept call) when on an active call:
  1. Press the blinking red programmed BCA button or the Answer softkey to answer the incoming BCA call.
  2. A steady red LED is lit, and the actual Caller ID is displayed on the main phone screen.
  3. The active call goes on hold with the blinking red LED and the Caller ID on the call cell.
The call is answered by the phone (intercept call) when on an active call:
  1. Press the blinking green programmed BCA button or the Answer softkey to answer the incoming BCA call.
  2. A steady green LED is lit, and the actual Caller ID is displayed on the main phone screen for ~5 seconds.
  3. The active call goes on hold with the blinking amber LED and Caller ID on the call cell.
Auto Answer disabledOnly when ringingOutbound calls from the BCA or the SCA 
Outbound call from the Boss or the Agent using the BCA or the SCA call stack:
If the phone is idle or on an active call:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The BCA Caller ID is not displayed on the programmed BCA call cell or on the main phone screen.
Outbound calls from the BCA or the SCA 
Outbound call from the Boss or the Agent using the BCA or the SCA call stack:
If the phone is idle or on an active call:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The outgoing Caller ID is not displayed on the programmed BCA call cell or on the main phone screen.
Outbound calls from the BCA or the SCA 
Outbound call from the Boss or the Agent using the BCA or the SCA call stack:
If the phone is idle or on an active call:
  1. A steady amber LED is lit on the programmed BCA call cell.
  2. The outgoing Caller ID is not displayed on the programmed BCA call cell or on the main phone screen.
Auto Answer disabledOnly when ringingOutbound call from the phone using the BCA or the SCA call stack:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The actual Caller ID is displayed on the main phone screen of the phone.
Outbound call from the phone using the BCA or the SCA call stack:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The actual Caller ID is displayed on the main phone screen of the phone.
Outbound call from the phone using the BCA or the SCA call stack:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The actual Caller ID is displayed on the main phone screen of the phone.
Auto Answer disabledAlwaysInbound call to the BCA or the SCA
Ringing when idle:
  1. The red LED blinks.
  2. The BCA Caller ID is displayed on the programmed BCA call cell only.
  3. The softkeys are not displayed.
Inbound call to the BCA or the SCA
Ringing when idle:
  1. The red LED blinks.
  2. The actual BCA Caller ID is displayed on the main phone screen.
  3. The Answer, To Voicemail, and the Cancel softkeys are displayed. 
Inbound call to the BCA or the SCA
Ringing when idle:
  1. The green LED blinks.
  2. The actual BCA Caller ID is displayed on the main phone screen when idle.
  3. The Answer and To Voicemail softkeys are displayed.
Auto Answer disabledAlwaysRinging when on an active call:
  1. The red LED blinks.
  2. The BCA Caller ID is displayed on the programmed BCA call cell only.
  3. The softkeys are not displayed.
Ringing when on an active call:
  1. The red LED blinks.
  2. The actual BCA Caller ID is displayed on the idle phone screen.
  3. The Answer, To Voicemail, and the Cancel softkeys are displayed. 
Ringing when on an active call:
  1. The green LED blinks.
  2. The actual BCA Caller ID is displayed on the idle phone screen
  3. The Answer and To Voicemail softkeys are displayed.
Auto Answer disabledAlwaysThe call is answered by the Boss or the Agent:
  1. A steady red LED is lit.
  2. The actual BCA Caller ID is displayed on the programmed BCA call cell only.
The call is answered by the Boss or the Agent:
  1. A steady red LED is lit.
  2. The actual BCA Caller ID is displayed on the programmed BCA call cell and on the main phone screen, if idle.
The call is answered by the Boss or the Agent:
  1. A steady amber LED is lit.
  2. The actual BCA Caller ID is displayed on the programmed BCA call cell and on the main phone screen, if idle.
Auto Answer disabledAlwaysThe call is answered by the phone (intercept call) when idle:
  1. Lifting the handset when ringing audibly does not answer the call.
  2. Press the programmable BCA button to answer the call.
  3. A steady red LED is lit.
  4. The actual BCA Caller ID is displayed on the main phone screen and on the programmed BCA call cell.
The call is answered by the phone (intercept call) when idle:
Note: The phone cannot auto-answer the incoming BCA call from an idle phone by lifting the on-hook handset. Press the blinking programmed BCA key or the Answer softkey to answer the call.
  1. A steady red LED is lit.
  2. The actual BCA Caller ID is displayed on the main phone screen
The call is answered by the phone (intercept call) when idle:
Note: The phone cannot auto-answer the incoming BCA call from an idle phone by lifting the on-hook handset. Press the blinking programmed BCA key or the Answer softkey to answer the call.
  1. A steady green LED is lit.
  2. The actual BCA Caller ID is displayed on the main phone screen
Auto Answer disabledAlwaysThe call is answered by the phone (intercept call) when on an active call:
  1. Press the programmable BCA button to answer the call.
  2. A steady red LED is lit.
  3. The actual BCA Caller ID is displayed on the main phone screen and on the programmed BCA call cell.
  4. The active call goes on hold with the blinking red LED.
The call is answered by the phone (intercept call) when on an active call:
  1. Press the blinking red programmed BCA button or the  Answer softkey to answer incoming BCA call.
  2. A steady red LED is lit.
  3. The actual BCA Caller ID is displayed on the main phone screen and on the programmed BCA call cell.
  4. The active call goes on hold with the blinking red LED.
The call is answered by the phone (intercept call) when on an active call:
  1. Press the blinking green programmed BCA button or the Answer softkey to answer incoming BCA call.
  2. A steady green LED is lit.
  3. The actual BCA Caller ID is displayed on the main phone screen for ~5 seconds.
  4. The active call goes on hold with the blinking amber LED.
Auto Answer disabledAlwaysOutbound calls from the BCA or the SCA
Outbound call from the Boss or the Agent using the BCA or the SCA call stack.
If the phone is idle or on an active call:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The actual outgoing BCA Caller ID is displayed on the programmed BCA call cell only.
Outbound calls from the BCA or the SCA
Outbound call from the Boss or the Agent using the BCA or the SCA call stack.
If the phone is idle or on an active call:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The actual outgoing BCA Caller ID is displayed on the programmed BCA call cell and on the main phone screen if idle.
Outbound calls from the BCA or the SCA
Outbound call from the Boss or the Agent using the BCA or the SCA call stack.
If the phone is idle or on an active call:
  1. A steady amber LED is lit on the programmed BCA call cell.
  2. The actual outgoing BCA Caller ID is displayed on the programmed BCA call cell and on the main phone screen if idle.
Auto Answer disabledAlwaysOutbound call from the phone using the BCA or the SCA call stack:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The actual Caller ID is displayed on the main phone screen and on the programmed BCA call cell.
Outbound call from the phone using the BCA or the SCA call stack:
  1. A steady red LED is lit on the programmed BCA call cell.
  2. The actual Caller ID is displayed on the main phone screen of the phone.
Outbound call from the phone using the BCA or the SCA call stack:
  1. A steady green LED is lit on the programmed BCA call cell.
  2. The actual Caller ID is displayed on the main phone screen of the phone.
  
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