Geographic Locations

• NOTE: This article is applicable to Sky customers. If you are a MiCloud customer, see the Managing Geographic Locations article for information about managing locations for your account in the Portal.

The Geographic Locations screen enables Authorized Contacts to view and add locations for their organization's Sky phone system. To learn how to customize your view of the data displayed in the tabular formatted Geographic Locations screen, see the Tabular Formatted Screens article.

Each time a new geographic location is added to your Sky phone system, emergency registration is initiated automatically using the address information provided for the geographic location. The address for the location is registered with emergency services and an outbound emergency caller ID is created for the location. For more information, see the Emergency Registration Location Addresses article.

Table of Contents

View Locations
Edit Locations
Add Locations
Export Locations

View Locations

To view the Geographic Locations for your account, do the following:

1. Log in to the Sky Account Portal with your business email address (username) and user password.
2. Navigate to Phone System > Geographic Locations, which opens the Geographic Locations screen.
3. To customize your view of locations and optionally export the customized view, you can do the following in the column headings area at the top of the screen:
   • Search - To find specific locations, type search criteria in any of the fields below the Name, Address, and Profiles column headings, or use the Search field on the right above the column headings.
   • Filter - To filter by type of location, select the desired value from the Status drop-down menu: All (the default), Active, Pending, or Closed
   • Sort - To view locations sorted in ascending or descending order, click any of the column headings to sort data in one direction, then click the column heading again to sort in the opposite direction.
4. To view all users for a location, click the number in the Profiles column. The Users screen opens displaying all users for that location as indicated by the Location menu at the top of the tabular formatted grid in the Users screen.

Edit Locations

As an Authorized Contact, to make changes to an existing location for your account, create a Support Case to communicate the necessary information to Support.

Add Locations

If a new location requires connectivity configuration, such as adding a new circuit, contact Support to create a Support Case. A location specialist will perform custom processing when adding the new location for your organization's account.

As an Authorized Contact, to add a new offnet location to your account, you can use the following instructions:

1. From the Geographic Locations screen, click the Add button in the toolbar above the tabular screen.
2. The Location Details dialog box appears displaying the Main panel. Provide values for the following:
   • Location Name - Enter the desired name for the new location. The Location Name is used to populate the "Name" field of the Geographic Locations screen. Additionally, the Location Name and the entire address (entered in the fields listed below) are used to populate the "Location" field in the Locations tab of the Emergency Registration screen.
   • Country - Select the country for the new location using the drop-down menu (the default is "United States")
   • Address 1 - Enter the street address for the new location
   • Address 2 - Enter optional additional address information as needed
   • City - Enter the city for the new location
   • State - Select the state for the new location using the drop-down menu
   • Zip - Enter the zip code for the new location
3. After this new location is created and processed by our Support team, the Emergency Registration Callback Number and Status fields are displayed in the Locations tab of the Emergency Registration screen. If the Emergency Registration information is not correctly populated, contact Support. Note that the Callback Number is the phone number associated with this location for E911 emergency registration compliance. This is the phone number that emergency responders would call back in the event someone at that location dialed 911 to call local emergency services. For information about managing emergency registration, see the Emergency Registration Locations article.
4. Click Next, which displays the Settings panel, and then provide values for the following:
   • Invoice Group - If more than one Invoice Group has been set up for your account, you can select a different Invoice Group from the drop-down menu. If a new Invoice Group is required for the new location, after you complete adding the location, a Decision Maker or Billing Contact can create a Support Case to communicate the necessary information to Support. Note that all services for all locations are initially part of one main Invoice Group (named for your account). If desired, you can request separate monthly invoices for billable services generated by one or more locations for your account.
   • IT Partner - If an IT partner will be managing this location, select the name of the partner from the drop-down menu.
5. Click Next, which displays the Confirmation panel.
6. Carefully review the Add Location information, then click Finish to add the location.

Export Locations

To export a list of locations, perform the steps below. If you want to export only a subset of locations, see the View Locations section above and customize your view before exporting the data. Customizing your view will limit the number of rows that you export, but all columns of data will be exported regardless of the columns that you choose to show or hide.

1. Click the Export button in the toolbar.
2. In the dialog box that appears, follow the prompt to either open or save the LocationDetail.csv file on your computer.
3. When viewing the LocationDetail.csv file, if any of the columns display the data as #######, widen the columns to view the complete data.