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Sky Contact Center Data Retention Policy

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The following is the data retention policy for Sky Contact Center customers:

  • Call Data Records (CDRs) - 25 Months
  • Call Recordings - 3 Months

If you are a customer and your retention needs exceed 25 months for CDRs and/or 3 months for call recordings, please contact Support.
Sky Contact Center Data Retention Policy
ShoreTel-Sky-Contact-Center-Data-Retention-Policy
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