The Polycom RealPresence Trio conference phones are advanced IP conference phones.
The datasheets for the Polycom RealPresence Trio conference phones are located here:
Certification Details
The following shows supported features, limitations, and known issues for the Polycom RealPresence Trio conference phones.
Supported Features
- Profile Login
- Profile Logout
- Inbound PSTN call complete
- Outbound PSTN call complete
- 4-digit internal call complete
- Date/Time Sync with NTP Server
- Hold/MOH
- Three Person Conference Call local to the device
- Transfer Consult
- Transfer Blind
- Split (Separates a conference call)
- Multiple call management
- Redial
- Mute
- Do Not Disturb
- Contact Directory Add/Delete/Call (but personal directories and company directories are not displayed)
- Missed Calls Display
- Display Caller ID
- Client matter codes
- Reject Call
- End Call
Generic SIP Device Limitations
Conference
- Meet-me conference calls are required for calls with over three parties.
- While on the conference bridge, there is no conference floor control
Directory
- The phone does not display the company directory, the personal directory, or speed dials. However, you are able to add contacts directly to the phone.
Call Handling
- Call Forward: Enabling Always Forward, No Answer, and Busy Forward works as configured in the Account Portal or client. Do Not Disturb works as configured in the Account Portal or client. Changing the forwarding settings on the device does not change the profile in the portal.
- Amount of Rings: Changing the number of rings does not change the setting in the Portal, but does change the number of rings on the phone.
- Shared Call Appearance: Calling a shared call appearance associated with the profile does not ring the Polycom conference phone.
Help Button
- There is no help button on the phone
Group Features
The following Group Features are not supported:
Known Issues
- Unavailable Status - When the device is linked to a profile that does not have an assigned contact, it will display "Unavailable" on the screen. After a contact is added to the profile, the device will no longer display the "Unavailable" status.
- Call History - When an inbound call from an external number is received or missed, Call History displays the call as SIPS, rather than displaying the calling number.
Setting Up the Polycom Conference Phone
Note that the phone must be on the following Certified Firmware version in order for the phone to register properly.
- Polycom RealPresence Trio 8500: 5.7.1.4179
- Polycom RealPresence Trio 8800: 5.4.2.5400
Before configuring the Polycom RealPresence Trio conference phone, you should reset the phone to the default settings using the following instructions:
- Reset device settings; this sets the phone password to 456.
- Reset local configuration.
- Reset web configuration.
For additional instructions, see:
NOTE: After resetting, ensure that the Base Profile for the phone is set to Generic.
Configuring the Polycom Conference Phone
You can configure the Polycom RealPresence Trio conference phone using either the phone interface or the web interface.
Configuring the Polycom Phone Using the Phone Interface
- Connect the Ethernet cable (the lights on the top of the device turn red).
After about 15 seconds, the Polycom logo appears on the screen and the lights turn off. - On the phone, navigate to Menu > Settings > Advanced.
- Enter the default password, 456.
- Navigate to Admin Settings > Network Configuration > Server Menu.
- Configure the following settings:
- Server Type: HTTP
- Server Address: upgrade01.sky.shoretel.com/polycom
Leave all other settings as the default settings. - Press Select, and then press Exit >Save Config.
- Navigate to Admin Settings > Network Configuration > Web Server Configuration.
- Configure the following settings:
- Web Server: Slide right to enable
- Web Config Mode: HTTP Only
- Press Select, and then press Exit >Save Config.
- Reboot the phone.
Configuring the Polycom Phone Using the Web Interface
- Find the IP address of the phone by navigating to Menu > Status > Network > TCP/IP Parameters.
- In the address bar of any web browser, type the IP address assigned to the Polycom phone, and then press Enter.
The phone admin login page is displayed.
NOTE: If “Web Config Mode” is not set in “Configuring the Polycom Phone Using the Phone Interface”, then accessing the web interface should be done with HTTPS instead of HTTP as default. - Log in using the following credentials:
- Username: Polycom
- Password: 456
NOTE: If you cannot access the web configuration utility, contact Support. - Navigate to Settings > Provisioning Server and configure the following settings:
- Server Address: upgrade01.sky.shoretel.com/polycom
- DHCP Menu/Boot Server: Static
- Click Save.
- Navigate to Preferences > Select Time and configure the following settings:
- Time Synchronization
- SNTP Server:
- Off-net: pool.ntp.org
- On-net: Select the blank option in the drop-down list and enter the IP address of the voice interface
- SNTP Resync Period: 86400
- GMT Offset:
- US: -5 for EST, -6 for CST, -7 for MST, or -8 for PST
- Canada: -3:30 for NST, -4 for AST, -5 for EST, -6 for CST, -7 for MST, or -8 for PST
- Daylight Saving
- Daylight Saving: Enabled
- Fixed Day: Disabled
- Start Date: Second Sunday March 02:00
- End Date: First Sunday November 02:00
- Click Save.
- Navigate to Settings > Lines > Line 1 and configure the following settings:
- Display Name: Enter the name of the phone user
- Address: Enter 1 + the 10-digit phone number, followed by @3psbc.sky.shoretel.com
- Label: Enter a label for the line button
- Calls per Line: 8
- Enable SRTP: Yes
- Offer SRTP: Yes
- Use Login Credentials: Disable
- Domain: <empty>
- Authentication User ID: Enter 1 + the 10-digit phone number
- Authentication Password: Enter the voicemail password
- Click Save.
The phone is ready for use when the phone is successfully registered and the phone icon at the bottom of the screen is green with a green checkmark.
