As a MiCloud user, you can configure Power Routing rules which provide a flexible way to screen incoming calls and choose how to forward them.
The Power Routing subtab displays your current Power Routing rules in order of priority.
Creating a Power Routing Rule
You can choose to forward calls based on specific criteria, such as the incoming phone number, the number the caller dialed to reach you, your availability state, as well as the time of day or day of the week the call is received. Calls can be forwarded to your voicemail, to a number you have configured for simultaneous ring, or to another number.
- On the Account Portal Home menu, under Settings, click Phone Settings, and then click the Call Routing tab.
- Click the Power Routing subtab.
- Click Create New Power Rule.
The Create New Power Rule dialog box appears. - In the Rule Name field, type a name for the Power Routing rule.
- Under When, select the desired criteria for forwarding calls, and then click Add.
The rule is displayed in the Description area. For information about the call routing options, see the table below. - Repeat step 4 add additional call criteria.
- Under Then Forward Call To, you can perform one of the following:
- Select the first option or field, and then select one of the following in the list:
- Voicemail - to forward all calls that meet the selected criteria to the user’s voicemail box.
- Auto FindMe - to forward all calls that meet the selected criteria to the user’s voicemail box and automatically initiate Find Me; Find Me is not available if Mobility is configured for the user.
- Announced FindMe - to forward all calls that meet the selected criteria to the user’s voicemail box and allow the caller to initiate Find Me; Find Me is not available if Mobility is configured for the user.
- Ring My Extension - to forward all calls that meet the selected criteria to the user’s extension.
- Select the middle option or field, begin typing a telephone number, name, or extension to which you want to forward all calls that meet the selected criteria, and then do one of the following:
- Click the desired user, phone number, or extension when it appears in the drop-down list.
- Click Make an external call to when it appears in the drop-down list, and then finish entering the desired external phone number.
- Select the bottom option, and then select the previously configured number to which you want to forward all calls that meet the selected criteria.
Previously configured numbers are numbers that are configured for the user’s main call routing settings. For information about changing these numbers, see Configuring Personal Call Routing.
- Click OK to save your settings and close the dialog box.
| Number Matches |
| The number is | Select this option, and then enter the number to automatically forward. |
| The number is any internal number | Select this option to automatically forward calls from all internal numbers. |
| The number is any internal extension starting with | Select this option to automatically forward calls from internal numbers that start with a specific number or set of numbers, and then enter the desired starting number or set of numbers in the field that appears. |
| The number is any external number starting with | Select this option to automatically forward calls from external numbers that start with a specific number or set of numbers, and then enter the desired starting number or set of numbers in the field that appears.
NOTE: Enter 1 to block all external numbers. |
| The number is private | Select this option to automatically forward all calls from any private number. |
| The number is out of area/unknown | Select this option to automatically forward all calls from any number that is out of area or is an unknown number. |
| Dialed Number |
| Number caller dialed to reach me is | Select this option to automatically forward any call you receive in which the caller reached you by dialing a specific number, and then enter the desired number in the field that appears. |
| My Availability |
| My availability is | Select the checkbox next to each availability state for which you want calls to be forwarded. Whenever your availability state matches one of the selected availability states, all of your calls will automatically be forwarded. |
| On the Phone |
| I'm on the phone | Select this option to always forward all incoming calls whenever you are already on another active call. |
| Time Is |
| Time is | Select this option to automatically forward all calls during a specific time period. Enter the start and end time for forwarding calls in the from and to fields.
NOTE: Time settings for Power Routing rules must be configured according to UTC, rather than your local time zone. |
| Day is | Select this option to automatically forward all calls on a specific day. |
Enabling and Disabling Power Routing Rules
Once you have created a Power Routing rule, you can choose whether or not to enable the rule.
- On the Power Routing subtab do one of the following for each of the Power Routing rules:
- Select the Enable checkbox to enable the Power Routing rule.
- Clear the Enable checkbox to disable the Power Routing rule.
Modifying Power Routing Rules
- On the Power Routing subtab, click Edit next to the Power Routing rule you want to modify.
The Create New Power Rule dialog box appears. - To delete a criterion, click
next to the criterion you want to delete. - Make any desired changes in the Then Forward Call To section, and then click OK.
Changing the Priority of Power Routing Rules
Power Routing rules are listed in order of priority.
- Click
or 
next to a Power Routing rule to move the rule higher or lower in the priority list.
