The Sky phone system uses firmware to communicate with your phone. The firmware version on your phone depends whether you are using IP 400 series phones or Cisco 7900 series phone.
FAQ
Q: Which firmware versions are supported?
A: The Sky phone system supports firmware versions 802.0.3903.0 and higher on IP 400 series phones, and firmware versions 8 and 9 for Cisco 7900 series phones.
Q: How do I know which firmware version I am running?
A: To determine which firmware version is installed on your phone, use the instructions below for the brand of phone used in your phone system:
IP 400 Series Phones
When the firmware version on your IP 400 series phone is 802.0.3903.0 or higher, the current firmware version is automatically downloaded to your phone when the phone is connected to the Sky phone system.
To find the firmware version on your IP 400 series phone, do the following:
- Press the Mute button (microphone icon with a slash through it).
- Dial 4636 (INFO).
- Press the # key.
- In the Admin screen that opens, use the navigation key pad to scroll to and highlight the "Phone information" option.
- Press the right (or center) navigation key and locate the "Software version."
- Press the Back soft key, then press the Exit soft key to return to normal phone operation.
Cisco 7900 Series Phones
- Press the Settings button (folder icon with a check mark).
- Select the Status option.
- Select the Firmware Versions option and scroll down to the Version field. If there is no Firmware Versions option, look for the "Load File" option, find the text that appears after SCCP, in the format of SCCPAA.B-C-XX, and use the following to legend to identify the version number:
- AA represents the last two digits of your phone model.
- B represents the firmware version.
- XX represents the firmware version type.
Q: What are the differences in firmware versions for Cisco phones?
A: There are differences in the location of the Network Settings listed in the Network Configuration option, which can be found via the Settings Button on your Cisco phone.
