Exporting Live Answer and Talk Time Reports

MiCloud Team Managers and Authorized Contacts can export any Live Answer or Talk Time report to any of the following formats:

• XML
• CSV (comma separated value)
• PDF
• TIFF

To export a Live Answer or Talk Time report:

1. From the Account Portal, generate the Live Answer or Talk Time report you want to export.
2. On the toolbar at the top of the report page, click , and then select the format to export the report to.
3. Follow the prompts to open or save the file.

Using Business Intelligence Data
Using Live Answer Reports
Using Talk Time Reports
Using Call Activity Reports
Managing Report Subscriptions
MiCloud Account Portal Documentation