Call Recording Retention Policy (MiCloud)

Call Recording Retention and Archiving

By default, a call recording is archived for one year from the date the call is recorded. MiCloud Decision Makers, Phone Managers, and Full Admins could previously extend the archive period up to seven years by subscribing to MiCloud Archiving. The call recordings are deleted according to the Data Retention Schedule.

IMPORTANT: MiCloud Archiving can no longer be enabled. MiCloud Archiving continues to be supported for those customers who already have it enabled. However, once archiving is disabled for any feature, it cannot be re-enabled.

Note: The user is responsible for downloading the call recordings before closing the user profile or discontinuing the archiving service. After the archiving service ends, the call recordings are deleted permanently. Closing or deleting a user profile does not delete the user's call recordings.

MiCloud Account Portal

To check if your account has archiving enabled for call recording:

1. Log in to the Account Portal.
2. On the Phone System menu, click Add-on Features.
   The Add-on Features page opens.
3. To the right of Connect Archiving, click Settings.
   The Connect Archiving dialog box opens.
   NOTE: If the Settings button is not active, your account does not have archiving enabled for any features.
4. View the archive settings for MiCloud Connect Call Recording Archive.
   • If the check box is selected, archiving is enabled and the Data Retention period for your call recordings is Seven years.
   • If the check box is not selected, archiving is not enabled and the data retention period for your call recordings is One year.

MiCloud Account Console

To check if your account has archiving enabled for call recording:

1. On the Account Console menu, click Add-On Apps and then click Manage Add-Ons.
2. To the right of Connect Archiving, click Settings.
   The Connect Archiving dialog box opens.
   NOTE: If the Settings button is not active, your account does not have archiving enabled for any features.
3. View the archive settings for MiCloud Connect Call Recording Archive.
   • If the check box is selected, archiving is enabled and the Data Retention period for your call recordings is Seven years.
   • If the check box is not selected, archiving is not enabled and the data retention period for your call recordings is One year.