MiCloud and Sky customers are often contacted via email. The information below will help you determine whether the emails you receive are from RingCentral or from someone else trying to steal your information or money.
Fake Emails
Fake emails, which may be referred to as spoofing, scamming, or phishing, are designed to appear like genuine emails from real companies. These fake emails are a common way for criminals try to steal information, gain access to your financial accounts, or convince you to do something fraudulent. When you get an email that asks you for information or a payment, read the email very carefully.
If you receive an email that you think might be fake, do not click any links or attachments in the email. If you are unsure, do not reply to the email and consider deleting it from your Inbox.
If you find a fake website that is requesting information or payments, report it by emailing the website URL to phishing-report@us-cert.gov.
If you are unsure that an email you received is truly from RingCentral , please contact Support to confirm.
Identify Fake Email Senders
Fraudsters often fake the name in the sender’s email address. For example, an email can appear to be from "RingCentral Billing" but actually be from RingCentralBilling@yahoo.com. Legitimate businesses do not use public Internet accounts that end in @yahoo.com, @msn.com, @gmail.com, etc.
Sophisticated fraudsters can fake a sender's name to look like a legitimate business or may use an email address that is only one or two letters different from the real business name. Always check the full email address of the sender and consider using a search engine to see if that email address is from a real, legitimate business.
Depending on your email system, you should be able to right-click or hover over the sender's name to see the actual email address. If your email system makes it difficult to see the full email address of a sender, click “Reply” to see the full email address, but do not actually reply to the email.
Identify Fake Email Links
The text for a link could appear to be legitimate, for example, https://www.ringcentral.com/contact-us, but if you hover your mouse over the link (or do a right-click copy and paste in Notepad), you might see that the real destination URL is similar to, but not the actual URL, like http://ringcentral-billing/overdue, or has no correlation to our company, like https://www.xn--80ax5aa21e.com/.
Sophisticated fraudsters can fake an entire web page including the display of official-looking logos to mimic the real company they are impersonating, but the URL would not be legitimate. In other instances, the URL may be only one or two letters different than the real URL, for example, www.ringcentrall.com (two l's instead of one).
If you are not certain about a link, do not click it. Just visiting a bad website can infect your computing device with a virus or malware.
